SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Feseldo.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.feseldo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent
The parcel came for a month. The product corresponds to the description of the store responsive is recommended.
All as in description delivery fast
Good cilia
Super, thanks to the store.
Thank you
Great store, I recommend! Parcels go about a month, the product fully corresponds to the description. Many thanks to the store and good luck in trade!
Finally waited for eyelashes! Go well for a very long time this time. Packed very well! In the box! Whole! Thank you
Everything is fine, as always! I recommend the store and the store. The product corresponds to the description and looks like in the picture. Shipping is always about a month, track number tracked. Many thanks to the seller and good luck in trade!
As usual, everything is fine, I recommend the store and the store!
As usual, everything is fine, I recommend!!!
we didn't receive it
Excellent
OK
Excellent. Belissimo 5 +
Cilia quality, bought for coins, recommend product and store
Good eyelashes
Okay, except for the cracked case.
ok
For coins won. The box did not withstand the road, broke, but so all the norms
Came in broken container
Well done
Kech Keldi
perfect
ok
Sent a pallet as a gift, but this thickness works only masochist. Thank You
custom open this packet and the packing in tap and send me again and pay to custom 0.5 dollars i dint know why custom do this and product value is 3dollor .
All very fast, thank you
The goods did not come, the money was returned
Thank you, it came quickly
Good eyelashes, as in the photo, delivery 2 weeks.
Everything came whole, just like in the description, thank you!
Packaging all broken
All the packaging is broken, the eyelashes themselves are not damaged
Won for coins, now I do not understand what to do with them
Delivery month. Corresponds to the description. Excellent packaging, reliable. Cilia are excellent.
Everything is super, I recommend the store.
Good Night, Good Night, Good Night, Good Night, Good Night, Good Night
70 plus days to reach. But item is good
Normal eyelashes, packing is excellent. A little shine, but so good
Delivery month, track number tracked, packed in a package with a gun, nothing damaged. The product corresponds to the description and looks like in the picture. Many thanks to the store and good luck in trade!!!
All as always fast, high quality!!!
Norms
Everything is fine, shipping long
OK
I do not understand this, but the cilia are soft and fluffy, came quickly.
Thank you! *****
Everything came quickly! Packed wonderful! Thank you very much to the store!!! Prosperity store
Glue did not try, kind of norm
Good store, I recommend! Shipping about a month, track number tracked. The product corresponds to the description and looks like in the picture. Many thanks to the store and good luck in trade!
Excellent quality
The case was not checked, and so everything is OK.
Came whole
Took for 0.01, went for a month, was not tracked. In appearance good, in business did not try
All OK
Super! Super! Super! Despite the fact that the goods were bought for coins (it can be considered a gift), the parcel went with a tracking track number. Packed neatly and with all precaution (in the photo it is visible). Well, the cilia itself is just super. They are so soft and so thin. I'm delighted. Thank you very much to the store⭐⭐⭐⭐⭐
Constantly lucky only for resnitsy. exchange for coins. i will learn to increase probably.
Normal
The goods came for 3 weeks
.
Excellent cilia. Thank you Seller umnichka
Bulo is packed with a Duge carelessly
O. O1
Whole!
Packed perfectly) came quickly. Cilia soft
Cilia are not bad, smooth, bending is good. Shipping with tracking in the end point, the middle of the way is unknown. But it came, the condition is good.
All OK. Excellent cardboard packaging.
There was a city, a box of a bull of three, and in the middle everything was fine.
There was a month with tracking. Correspond to the description.
Came whole and pretty quickly. Won for coins, funny eyelashes. Sorry only I do not know how to use them. And so everything is super.
Everything corresponds to the description
Won for coins, the store honest to him can be trusted, thank you! Good product
Great material. The master is happy.
Thank you
Good product
Cilia just SUPER. Soft, straight, very pleasant to the touch. Very satisfied purchase. Thank You Very Much to store and shop for goods quality and fast delivery. RECOMMEND.
Заказываю не первый раз, ресничками довольна. Быстрая доставка до Москвы
super
Хорошие ресницы
все как в описании пришли за 2 недели!
not заказываю first time satisfied order
Great thank you
Always very cumplidos, happy this supplier
exact a photo.
east ever super recommended selling fast and good PRODUCTS Shipping, i am happy!!
spb less to 3нед. eyelashes is like!! eyelashes on looking for volume, have a slight marriage of very small and the eyelashes length 1/30 (заказывала etc. 2 firm, bundles умерла shape slightly not). no sharp tips, and gradually flat out. like барбару (0.005потоньше)
all as always excellent! fast shipping all whole. store recommend. with this only work.
good selling!
Long delivery
I haven’t tried it yet but it came fast and in good condition
Beautiful lashes and professional store, very responsible. I recommend it
Great item
13 days shipping ,lash always good
So far I’m liking these lashes. Fan well. Hopefully retention is good and curl holds
Great!
match quality and price
The 0.07 lashes are more of a C curl than a D but nice lashes
Very happy with this easy to fan
all super. take the second time. отслеживался and it is very fast. satisfied eyelashes, take'll still.
Amazing
in this shop заказываю cilia not the first time satisfied quality. delivery before the moscow was 3,5.
reached too fast!
cilia elegant! quality super! store excellent!!!
Love these lashes, great quality and easy to fan
Arrived packed well and looks good. Haven't used them yet.
looks good so far! haven't tried them yet though
Super fast delivery many thanks!
Took very long
Amazing lashes
super!!!
kak vsegda super nedeli dostavka do 2, resnicki kacestvenyje.
Very good! Thank you.
not tried on more. like so and.
заказывала 5 pcs, all is excellent, cilia very soft. box in it, when shipping goods safety for волнуется good store which
satisfied very, regular customer i! recommend!
as always at its best all!!! хмао week to shipping.
cilia good! recommend
good looking eyelashes (no more in пробовала), bending, but more 0,10mm заказала like 0.7 star сняла1 that
fast shipping 8 days!!! excellent quality as always!!! description photo and all match.
7.03 in 20.02 came заказала rostov. packed super. patch put two pairs of gift
good!
Great quality! Thank you
beautifully packaged and sent extra gifts!
good quality eyelash soft, in shaped by good beam. size but d, than c. put into bags gift two патчев supplier, very nice. order will still.
cilia super. very fast it all) store thank you
it is very fast
саратов in 13дней for it, satisfied, even take'll
прилетели казани of 9 days eyelash. appearance, black matt. no smell. confuse at a glance length but, 11mm longer single band that the 12mm, полосам equal to 11mm single band and 12mm. feedback дополню mosaic сравнив and length of this compared with other фирмами. notice that can some photo.
fast arrived very good figment
fast shipping mega as always, 10 quality 10. they are the best, perfect quality!
order come made 9.02 27.02, even ожидала fast) thank you very much store) tight package with beads and packed in box, молодец seller. happy sales)'ll more order
soft, elastic, not say straight is matte, but also лоснятся. with good q bend, with photo on to compare.
as always flawless, хмао to two weeks delivery
walked eyelashes 19 thank you, all ok.
very nice lashes. they fan on the strip easily..the strip is perfect to make them without drying out or too sticky. all consistent lengths on each strip and curls are very nice too! over all I am very please with these lashes! however, if i could make a request it would be to please make a different variety of curls..for example, CC curl or L+ curl..good ones are hard to find. A+++++
peter in it very fast, week slightly larger
krasnodar in delivered within 16 days. description all-match.
as always good all
eyelashes best ali. barbary stronger than a little bend. moz area shipping to about 2 week
mo to shipping fast, this ща thank you! 26го заказала, already have been 5го mail. not пробовала operation more but feel very soft adhesive light. total 12 lines, slightly.
amazing!!!
nice удивлена was, that палетку packed in one carton, not in the parcel. mosaic box complete, cilia soft. goods store recommend.
very fast delivery excellent quality, super, i come back soon
nicely, as Always
as always fast, all is requested, highly recommend
very goo product and shipped very fast! I will repeat for sure!! Thanks
all is as always
does not match the thickness
The products are great, but almost 2 month delivery
thickness ordered does not match, sent 0,07 instead of 0,1
no glue in
very content
satisfied very, as always, order come quickly, very like eyelashes
i'm very satisfied
заказываю have many times, very satisfied! eyelashes excellent, price and super! delivery fast, all is excellent!
Everything's ok;)
thank you. it all as always!!! satisfied quality
заказала 11.11, received and 7.12. all is well packed, треснуто no. eyelashes, good.
All good thanks
beautifull
quality is good
твердоватые eyelashes, i do not like very
Very good product, fast shipping,good shopping experience!!Thanks
as always perfect, on ali cilia best. recommend 100%
tardo 16 days arrive, quality nice, good store
16 days shipping. Lash come with safety.
worth to buy products, brief, very good
as the saying goes, thank you very much
quick performances, communication professional
Very accurate and fast,I'm very satisfied!
just обалденные cilia, they ровненькие, good lie tape, насажены it in bundles are shaped by excellent. i satisfied,'ll more order
eyelashes good, 0,15 as 0, 12. дошли новокузнецк in a month
bend strong
simple, as picture very good!
this great quality
great product. true confortable & fast shipping!
very good product, fast shipping good experience shopping!! thank you
As described thank you very much
All excellent and very fast shipping! great store !!!
Love it! Fast shipping,good quality,thank you!
Good quality and fast shipping!Great and durable!
Product arrived very quickly and it's in perfect condition!
Wow amazing quality and fit!!!Package is assembled well.Really nice product.I advise the store.
just as picture, :) thanks very good and
store, very good, very happy. исполь will
0.15 mm is to thin. everything else is excellent. thank you
Super fast! i am very fond of the eye! super black this soft and can not work stress tweezers they are strong enough to not deform free shipping! right! to have a photo to use this eyelash! :-)
Ordered the first time at this store. everything came quickly (a little more weeks) in sealed box was still inside pupyrka. all safe and sound. Feels cilia very pleasant, soft, does not gloss (very pleased). in the photo comparison with lovely and nova secret. patches are not yet opened. later I will add a review already in operation. and so thank you seller!
Ordered on May 8 received 31 of May. not very long I thought another week to have to wait) Packaged good, box is not broken) ordered on trial like the work, I will order again. today I will try them on a mannequin. if you do not forget I will add a review about dealing with them)
Very happy with these cilia! the price is super and super quality best cilia on this site
Great lashes, was easy to work with
Best cilia on this site best store! I work with them for 2 years. always happy and satisfied. I recommend.
Ships in 19 days! product quality is good, eyelashes straight bend is not very strong.
Many times already ordered from this store. I recommend! all the mega fast! perfectly packaged! the quality is super!
All ok. why only 0.07 and 0.05 the dear ???? not profitable :( (
Cilia good at first sight! the work did not try but praise.... let's see. ..!) reached very quickly. thank you
As always, everything is fine and fast
Thank you for shipping, although it was more than a month, but came well packaged safely.
Have a deep black color very nice
Very soft, very good eyelashes 5 +