SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Feseldo.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.feseldo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good eyelashes for their price.
Very good product.
Good cilia, i order not for the first time.
Very satisfied.
I order not for the first time, very cool!
More than once i order from this store, the delivery is fast, everything corresponds to the description. I recommend
I order not the first time, put in the box when delivery, the product is not tracked, i recommend
Thank you) went a month to no
Good) i liked) i'll order then more)
ok
The coolest dressesi advise
como sempre maravilhosos ! compro sempre
Transparent band. Good eyelashes!
ok
muito bom
love this pair of lashes. look so natural
perfeito igual a descrição
excellent as usual! good quality, great communication with store! 10 stars! i recommand!
chegou MT rápido
bons demais. ja comprei vários
super
demorou mas chegou tudo certinho dentro do prazo..
Third time buying them. Always very happy. The band is white which is kinda annoying so I use a black drying glue. Would recommend
arrived with 1 month and 20 days. loved!
not fico no that model, it gets good in almost all formats eye, the eye gotta be well small pra he stick large.
ótimo
gorgeous. arrived certinho
optimal quality arrived super fast super recommend
a poco Long, But look good
Amazing
bom
great service, recommend this store very considerate, product gorgeous irei wear after volto and phallus the q found.
apaixonei
excellent eyelashes satisfied very have a second заказываю
exellent quality everyone well certinho and nao take nor a mes for arrive
excellent!
Good deal!
as picture
o.k.
excellent!
very good
3th time I buy these lashes! Love them
Very long but naturally :)
with normal mind.
good however has q put a eye liner per up, if not pops the little dots white glue q comes therein
quality excellent as always! nevermore bought false no brazil!
all as described
pretty
all ok
some mto curtos, but beautiful
love that product always i beg your store sends direitinho
леске eyelashes on it is not very good, нитке the better though the thread
beautiful) not yet used)
harika
раснички fluffy good. delivery of the month, recommend
great product, arrived before the deadline
perfect product and very good!
very good false! came correctly, bought 13 and came right!
Perfect
arrived in time right and very well wrapped.
not пробовала on effect, so cute and eyelash soft, like natural
excellent!
glue where? glue than their?
the product is excellent!!
i like
Ok
i love that model false always buy the same model and in pretty quantity per linger lot... this led 3 months pra arrive
very good product, is the second time that buy, is plastic but looks with unprocessed hair, well natural.
great false, came correctly only the mail brazil that delayed horrors
Ok
great value!! for a bulk effect utilizo 2 false. my second purchase! approved.
very fast shipping. ordered this item before 100% satisfied.
Great nice!!!!!
excellent quality
good quality. not las ve tested But creo envidiarle a other More not have all the face.
Been ordering for years now. No complaints
love 'em!
as description, looks good product, try don't again.
Love it!!!
awesome beautiful even lashes
good quality, long walked
too with fully supplies with's so donna preety
slightly larger shipping 3 weeks. all is excellent.
good quality! recommend!
i have already try not yet but i love thanks
Love it
very good
Will order more
Omgggg very gooddd thnks
not tried, lovely appearance
very good and rapido
very good quality eyelash, all smoothly and fast :)
Very good , quick delivery , Thank you store
very natural. beautiful. long shipping time. but I recommend
perfect, recommend
eyelashes are good, but i happen to be too long, a friend is very good. do not look too вычурно on it.
product in perfect condition.
1,5 month! very cool eyelash заказывала many times, always all the store in time, contact with, satisfied all! thank you very much)
I am happy but i waited almost 2 months for the package
wonderful the lashes and reached too rapido arrived in one mes and a half
1,5 month delivery before the moscow! love these lashes and insanely закладываю far from has 1 times! soft, long real! many thanks)
great. well natural. well packed.
the product arrived direitinho and is lovely.
Super
Nice lashes for this price. They’re not that thick but they’re cute
all ok
Excellent as always! Excellent quality, good communication with store! I recommand! 10 stars
got
Cool
exact and quality nice single the latest arrive
Fast delivery and according to description
love them
this money for good, come in perfect condition
arrived direitinho no my address, the eyelashes are very gorgeous and light, not bothers, comprarei more times,-thank you!
normal eyelash delivery month
ok
love it, will order again.
A little uneven but fast shipping and nice contact
Very good !
BIG More were the q I creia But To CARNIVAL are not bad
No weird smell, came at a decent time. Maybe 3 weeks. Perfect condition.
leather İdare
Super Nice!!
Loved the lashes. Will order more.
nice cute eyelashes
I love them.
all ok. 2,5 month delivery
best lashes ever! of alie than hahaha. sure you mascara there to bring!
training cilia for good, very to приклеивания for bad, advise.
i have my item!
lovely. will order again
love!! are very natural But Long. have bandita THIN and eyeliner is arranging White But a poco. are Reusable But not many times. si Eres beginner (as I) perhaps a poco More plicated place the las standard. free shipping To Price they are Cool addition the Shipping was rapidísimo highly recommended
not заказываю at the first time. all standards. fast shipping
great item store very recommended.
Very good
eyelashes good. came quickly. look like natural.
beautiful. good quality
good eyelashes .. very light...!!! easy to apply
unfortunately very insatisfeita with the product, three cartelas only one is usavel .. the pairs nao if seem.. the yarn estao irregular cut all wrong ..
Perfect and very fast delivery of goods. Product of very good quality.
thanx bro
Just like the picture
eyelashes super but unfortunately szly two months:/
i loved
They are great lashes, however i did not like the glue that was used to stick the lashes to the package. It was hard to get off
otimo product but came threatened the packaging, well grand gorgeous
is perfect, Always las I ask and Always arrive well. Fast shipping
Nice price/quality! :)
came package fast, well packed. пробовала not more on effect. suitable occasion waiting))) look all ok. thank you!
Cheap item cheap quality
ok
like q-3 week photo!!! still not But look Cool las ve tested!!!
perfect
cilia good
not заказываю first time, all is excellent.
the eyelashes arrived super fast in 27 days, very well packed and they are like na description, sure enough comprarei again.
The eyelashes are beautiful and good quality, the base is transparent, I received in 28 business days, I think it was the request I received faster. came well packed in bubble wrap and the tracking code worked. super recommend it!
The ORDER arrived in 49 days to tamaulipas, Mexico I picked it up at the post office. arrived in good state, packed in A out bag BUBBLES, EVERYTHING well, only gives to try. thanks to the store.
Good ki only walked a long way. thought I do not get the parcel
They have caused the adhesive, additionally i applied .. firmly held))) thanks store))) is not the first time ordering
Cilia came to Moscow in 25 days, ordered two pairs, sewed the first two days earlier, I do not cease to admire them soft, fluffy-well, just a fairy tale! the only thing this time of eyelashes side, the last bundle as if cut, but it does not matter! thank you)
Arrived in 28 days in rj. excellent product, like the the photo, the screening did not work.
Flew to Moscow for 3 weeks unfortunately, this time the crumpled packaging but it's not terrible, maybe the cilia are not affected, I order them for over the years, like very much and I advise everyone! they are very soft, fluffy and looks like a natural! thank you very much the store and be aware I will order more and more!)
Arrived in 37 days... loved... super fast... did not expect .. Great quality... loving. I will definitely ask for more...
Posting was 2 weeks with little. packaged in a conventional package. cilia are a thin transparent plastic bag. thin, soft as I wanted. but is made carelessly. everything is seen in the photo. I bought cilia good brand in a local store so the difference with Chinese immediately visible and noticeable. but what else could be expected for the price? a penny. so do not feel sorry purely on trial.
Arrived very fast! are great! I recommend the store!
Very good the material that came, arrived super fast 25 days, I will buy again.
nicely packaged and in good condition. not tried yet.
Perfect!!! and arrived in less than 30 days in rj! never buy eyelash pharmacy = d
Cilia as self-adhesive, but in fact do not stick only on the glue.