SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Feseldo.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.feseldo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Eyelashes of good quality, I order constantly
Had repeat my order few times already. Ordered the wrong size and I contacted the saller and he is so nice let me change the size to the right size I wanted. Thank you so much!! Will order again soon
Amazing!!! Love them.
Nothing wrong with the lashes but I wish the sticker tape is changed to s different color , after a while the color purple hurts your eyes . Please change it to white or a brighter backing so we see the lashes better
The best lashes!!! I love it!!!+++++ Thx!:)
As always super! Favorite store, thanks for the gift!
very good eyelashes! buying from here few years! thank you for the gift ♡
d feels more like a c curl but still high quality. I will use these as a c 0.15
Love them
perfect as always!
Very good, fast shipping, two gift boxes (flat lashes). Great
Very quickly came eyelashes 28.06 ordered came 9.07 to ukraine
Very good
Great product ! Fast delivery and amazing service.
Arrived very quickly to Russia. Quality very good for this price. Every time ordering lashes from this shop.
As always, everything is on top!!! Thank you!! And thanks for the gift!!! Thank you!!!!!!
The best quality, holds curl
Seller has the best communication ever! They answer my question so quickly. I these lashes. And i get my parcel 7 days to Hungary. Thank you very much!!
Super fast 9 days shipping. Lash alwats good.
хорошие ресницы .брака мало ...
best eyebrow
always on all like height. krasnodar delivery 2 week.
I got the package after 2 weeks lashes are very good as always
excellent
order shipped. not заказываю first time. recommend
Love these Lashes, they‘re great! They look really natural and my clients love them. They are also soft to wear and good to apply
16 days shipping. Parcel come with safe.
excellent!!!!
Very fast shipping the lash very good. Good for recording thanks you will buy again
Very fast shipping the lash very good. Good for recording than you will buy again
i love this product, easy to work with them, nice communication with store
Accidentally pressed that I have received these. I have not yet received them. Thankyou
Great product
Perfect
excellent
Everything is good thank you!
The beast!
i love Genie Lashes
Items received as described. I am always satisfied with the product and the great customer service, Thank you Genie Lash !
I’ve been using these products for 2 years and it’s amazing! Quality, customer service, and shipping is always on point
Awesome job, quality and communication!!! Recommended my second parcel
молодец store! cilia came quickly, отслеживалось all. not заказываю first time very satisfied. thank you
good product
Good as always, recommended
Good
Thankyou store!!!I was suprised when i found that a little gift!!!Very good seller!!!Fast shipping,very kind!!!I will buy again and again;)
Everything perfect as usual.
Ok!
this is my favorite
always amazing great delivery. only thing is sometimes the wrong length is labelled... i always notice the 8mm is same at 9mm. but otherwise great qaulity!!! thank you
very good!!!
perfect as always
chic!)
perfect
very good figment, newest arrive q really pedi. the only entraga q Is very tardado snag Is long time.
it's all right as always
super eyelash perfect!
always happy thank you!
Excellent Quality! Will purchase again Thankyou :D
Everything great as usual!
very good , very fast .communication excellent as always
goods come. not in working more пробовала
as always quickly and accurately all. волгограда three weeks before delivery. it is fast. quality is excellent.
bend ordered d. to not bend дотягивает d, c and d between mean something. поломать смогла mail and, cover коробочек some broken, if отразилось product but not to work.
Great service and excellent product
миксах in 12
Order took long to arrive and had to come in 2 different orders due to stocking issues. Would buy again. Seller is quick to make things right.
month to приехало moscow. bend good. quality height.
always liked
Best :)
thank u
Fab :)
less shipping month, quality, as always, level
all as always super!
Very nice. It is best shop.
excellent as always
Great
I got parcel with 9 boxes the store sent the last box after he was nice and fast with the communication.
Perfect like always :)
very good eyelash 2 week! recommend!!!
Second time ordering shipping was fast the first time, second time very slow!
excellent
perfect lashes i recommend
very good, as always
hight quality as always! fast shipping thank you
awesome product. I used to order Bella lash extensions but I got 10 here for a much better value. I would highly recommend! some plastic lash tin covers were cracked but that didn't bother me too much since I just need the lashes inside.
Nice.
amazing communication and products, best of all fast shipping!!! 5 stars!
!! As usual i am very happy!
1 month to receive, quality excellent
I recommend
Fast shipping
Fast shipping
PERFECT LIKE ALWAYS
Super store!!! always comes exactly what you ask. Cilia are good, the thickness of the match, bends good come quickly. order, you will not regret)
Perfect as always! Very fast delivery, thanks a lot!
Super! Looks very natural and not so heavy and unreal as others
Constantly ordering! marriage is not at all. Easily removed with tape. eyelashes black elastic, soft. beautiful curves. super!
Arrived in less than 2 weeks to canada! Thank u very good quality
This order is my repeat order with this supplier. they are good
Always happy with the product! dealer sociable and kind! I order the third year!
Best eyelashes and super fast shipping! Been using them
Lashes are very like! there is no marriage. very beautiful soft and bends. very comfortable.
good quality
Always the best quality. I always get my order in a timely manner. Love it!
Ordering not the first time. as always sent all quickly and exactly what asked. came three weeks in Volgograd. track to track. the quality of the cilia excellent! on the first photo bend, the second curve d.
Spasibochki everything is super. great product. responsive store. I recommend.
As always super! fast shipping good quality!