SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Feseldo.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.feseldo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cilia super!
very good.
nice product
love, are ever super perfect Long But Is So
super, polecam!
This set is so beautiful and it arrived 2weeks after I ordered it though I just collected it today cos I was busy. I really love the lashes and packaging. I will order more lashes from store.
Really pretty lashes !!!!! I would 100% buy again !!!
very good product
very cute. loved
Super lashes and fast shipping
very beautiful bear looks DOUBLE layer. very soft. love
Looking good 22 days to Croatia
cilia received your today. really super look. good goods. defective one box has come true снимаю this one and half cover треснутая star but not cilia hit. order less брянска to дошел month. store recommend.
Thanks
Good Product
excellent
i do not try but they still air perfect
fast shipping very long cilia
arrived very fast and good quality (false eyelashes) but there evil-1st made some iron clip
good
very luxuriant, two as обьемные straight row.
OK
nice
soft))) very good))) lost only one immediately)))) постарался cat) recommend.
goods consistent with the description.
Commande recue en huit jours. conforme au descriptif et à la photo
all like in the description, shipping super fast.
They’re cute! I’ll give more feedback when I try them on but they’re definitely worth it. Second time buying from this store. Goods usually take 2-3 weeks to arrive which isn’t that bad. I’ll be ordering more for sure
everything is ordered 6th january 17th feb got it as described
good!
Best lashes <3
love them
with can fir any size of eye.. can trim if u have smaer width like mine
au venit mai mult de 1 luna, sunt frumoase gift prea lungi, le-am mai scurtat un pic si le-am stricat volumul.
Very nice and soft! Came in very quickly, I recommend
tweezers cilia beautiful and good.
nice an full i love the applicator
nice an d full i love them
super fast, with light even holidays, looks perfect, very soft,'ll more order, to store thank you!!
Thanks a lot
eyelashes super. come погнутый tweezers
normally super
Matching description! Cool long eyelashes! Arrived for a month and a half.
very nice
all super! less shipping month! tweezers eyelash and excellent quality!
Pretty lashes, fast delivery, everything great
great rzęski... recommend
me arrived las CLIPS single Eyelashes las
thanks very fast cilia come
Excellent lashes!
I waited 3 months but nothing, the product never arrived.. very disappointed
The lashes are very beautifull & I also got a lash applicator with it! Thank you sooo much!
very fluffy and beautiful. beautiful and fluffy very.
month order come. withstood way by вскрыла and not)) standard packing, very individual eyelashes tweezers and what were порадовало bag, and very durable eyelashes box with the same (can even the handy oh) big eyelashes for me personally, but very ornate look beautiful. convenient and tweezers is very good. advice!
Fast shipping. The quality is not as my expectation, the store forgot to send the tweeze but promised to send it in the next order.
Great quality, I love these lashes . Really fast shipping.
i really am surprised with the fastness, evil can i believe came so fast, think uns 10 working days only, and quality is really amazing
Thank you :)
fire
super fast and real
excellent quality, the order delayed and waded in contact with the store, was extremely prestativo, recommend! i loved!
i have not received the refund but i received the product
great product
creo are a poco BIG, But are DETAILS
love it. fast shipping too
Exactly as described. Really love it.
дошло very fast, забрала have 14 days. eyelashes beautiful, slightly long. but that's not tweezers convergent (general all ok.
Fast shipping
not got the product
I am super happy with my order the delivery to my country was very fast am a new customer of shidspin and am super excited of how they look same as pictures.... I certify this store
service too fast, thank you
Very fast shipping amazing quality of eyelashes! Thank you dear store, I will be buying more!!!!!!
cilia grade! заказываю second time. for glue glue gift rings. store recommend. to kazakhstan дошло within 30 days.
finally got my item.. well packaged but came in terribly late thanks.
Very nice
Never received! I ordered like 5 months ago pfff..
free shipping figment looks very natural photo clothing. free shipping, yet-reality, free shipping HAIR Is long thick and natural look poco.
all good
Super
A little uneven edge. in general good and metal tweezers, durable.
In 12 days came to me very pleased will buy definitely
Very fast delivery. came with a pair of tweezers for eyelashes. lashes are soft. for me very long. will wait for the holidays)
Beautiful lashes , fast shipping , Nice store . Love it thank you
Happy! Seller was very interactive and patience also! Quick delivery too...if there where 10 stars I sure will give..I WILL DEFINITELY BUY FROM THIS SELLER
To Kazakhstan was sending month. very good quality! I recommend.
Rzęsy świetne, wszystko zapakowane bez rzadnych uszkodzeń :) polecam
Arrived and I'm loving. excellent product is great selling
1 mounth to romania. the product looks good. i didn't used yet.
Are Precious and arrived very fast!!
Arrived in less than a month. good quality product
lashes are of very good quality. took only 20 days to come. recommend store.
I love them so much! They look so nice and very comparable to my $15 mink lashes (which i won't be buying again after this find) and they delivered faster than expected
Came rather quickly! The eyelashes are soft and full!! Will be ordering more!
Quite good cilia soft fluffy on a sticky basis, pulled out and immediately tried to stick, corners did not want to stick))) may need glue, waiting for... a little sloppy, but it's almost not noticeable) for the money-excellent!
beautiful eyelashes, very satisfied, I order again