We ship all orders within 48 hours after your payment finished. As for there are more products on our warehouse,
so when you meet with some products are out of stock after you place order, just donot worry, we will inform you
for the first time. We hope you could understand, thanks, dear.
If your order is very urgent, pls choose express such as DHL , EMS, FEDEX etc. Because china post delivery time is
not very stable. the format as follows could be taken as reference.
15-60 working days
3-10 working Days
15-25 working days
5-15 working days
20-25 working days
1. If your product is appear quality problem , pls take photos to us to check, after checking, we will resend your parcel
or full refund.
2. If your parcel is lost or do not received within 60 working days, we will resend your parcel or full refund.
If you are satisfied with our products & servicer , pls take a minute to leave us a positive feedback ” 5 stars ” , it’s
our motion to do better for you , and we will gladly to do the same for you.Once you receive your parcel, pls check
the quantity and quality, if you find any problems please immediately contact us and send us photos , we will solve
it asap. Any problems, just please do not leave us ” 1 /2 /3 star ” feedback before communicate with us if you meet
problems. Just contact us , we will try our best to help you and make you satisfied. Thank you very much!
If you meet with the questions: parcel is still on the way; there is some quality with the products; there is some
quality with the products; there is less time to receive the parcels etc.Pls contact us asap, we will solve your pro-
blems at the first moment. Leave a neutal or negative feedback can not help you anything, so pls contact us
before you leave neutal or negative feedback .
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.