SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Feseldo.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.feseldo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I ordered for the second time and I am still satisfied
excellent brush!!! spb дошли to 2, отслеживался track
cool brush! very good quality. неотслеживался track.
good brush, carefully packed, come on time. to store)
Good
all ok
the brushes are great, only the post office the brazil that are horrible, service really crappy, the product arrives fast from china and the post office demoram for deliver.
all good
came quickly, good tassels
walked three, it is fast, quality is quite normal, 260 покупала, to store and recommend
all great, brush cool))
satisfied very
fast shipping three goods come. brush, quality good. общалась not the store.
come goods very fast, thanks to store. all matches the description. satisfied order.
заняла shipping 7 weeks, brushes are very small such price but over goods stand
super!!!
brush quality ordered profit 02.03-11.04. отслеживался track, recommend.
wife like
quality is good, brush, if silk
pinceis very good, beautiful and cheap pro br it took 4 months pra arrive since the day minimum, but the delay is per account release center international br, is not blame store because orders are mailed and in under 1 month arrive over br, the problem is when arrive here and they demoram with the product delivery, but the product arrives!! seller talkative and considerate, slams papo english with the seller, very prestativo, congratulations
ok
Really soft brushes, like the material. The set is missing blending brushes but is great for packing and lining product.
satisfied order, tassels good
quality really best. discharge of "is well. пробовала тестить over-pile-from the set of, such as unclear тушуются eye: spots and dirty. brush is normal not tone наложишь. проплешинами lays down it. fit to brush the? and girls girls молоденьким beginners. do not mind hundred give a pair of, or hand-наваять быстренько набить standards -top eye liner brush two tell separately!
shipping more month, quality is excellent. 1: 1) face 2) for shading, 3) eyebrow 4), 5) signed. have tassel, visible кое-where are different in color or glue, such price but really super.
thank you!! week 3 come!) super fast!
brushes are excellent. thank you store!
brush good, почувствовался вскрытие immediately when smell, something that they are processed, apparently. have quality good, very soft and thick. each brush packed separately.
good quality, fast shipping very satisfied!
bien
ждала very long, more month. packaging exquisite, not дошли поломавшись as they do not understand. general for the money such goods not bad, 20 came brush. not all perfect straight brush, to some подравнивать scissors. freshman budget good version, advise.
great, came as the description, soft bristles and not soltam
thanks a lot. very fasy delivery it Latvia. good product.
excellent. very fast delivery to Latvia. i love it.
quality is very good))) satisfied
fiel a!
all is very cool. satisfied. made order january 22, 2018 today received :)
many thanks arrived successfully the product and very good
gorgeous
order come fast enough time, brush good, but some from handle отваливаются (glued bad apparently) and hairs торчали кистях back in 3 (handle can glue, hairs and clip) 4 order so hard
went 2 month, i stopped and wait. but quality is ok
quality good, as expected. arrived all certinho and well packed.
lettering without brushes half
all come in good conditions, excellent quality and great store.
great and fast shipping !
good brush in general, soft, stuffed tight! one slightly loose, handle design is poor, women leggings photo, поцараны just have some little black. length from 14 to 16 cm.
top!!
little stinks, but after washing fragrance disappear general super
tassels good! like me! ✌ store recommend
10 days, thanks !!! :)
great! comes many brushes and the bristles are soft!
fast delivery. 14-1 order 23-1.
luxury brush, worthy of with appearance, хорошое brush quality! recommend
all arrived in good conditions, excellent quality and great store
very fast shipping. have ordered before so I knew from then that this store was reliable and fast. Great quality products yet again! Extremely satisfied.
charm me this figment, EVERYTHING venia-perfect condition and individually packaged
cool brush, to store thank you
girls satisfied purchase. cool quality. thanks to store. it.
Ordered 30/12/17 shipped 1/1/18 arrived in UK 8/1/18. Shipping was faster than stated! Very happy with items. Well worth the money. Super soft too!
no smell)
Very good product
пробовала operation not bad not like
it is simple bomb пупер really super brush, quality excellent over the money) recommend)
Thanks you! I really like it
Brushes are smaller than I had expected. Quality is good.
beautiful products, excellent quality and great store
recommend brush excellent
many brush'm sorry, natural no pile. overall quality is good
thank you! very good brush, like. it's all defects. :)
very good brush. package and brush бысто enough came good quality. comfortable handle. all recommend.
in the description all-match. what if it were not compare, would be hard 5. tassels neat, soft, elastic but very oh. similar заказывала last year, they have tips little's распушены ", by which they, it seems and should be better растушевывать shade. and they are completely stubby oh, from another tassel one-right for travel as. order попросила girlfriend's the same goods have been there have a unreachable... 3 ukraine come to, packed in only, but new delivered, so all the whole. only one tassel curve, long stick парочке and villus, but their cut by not hard. basically is so good, but but лечше and)
thank you very much received the order in time, all-match description, i'm very satisfied
Amazing
great brushes
very клевые brush, comfortable, thick elastic, week 2 iic come to
quality is not very
match commodity description, best store advice
recommend
very bad i 6 Pieces wine and ORDER was 20 pcs... and cobraron like 20 pcs... i'm pretty unmet
great product, arrived rapido, loved ii!!!
great product, arrived rapido, ameiiiiii!!
store recommend figment perfectly ok
super, 11 days arrival
brush is very soft, good superimposed makeup
nice
Very fast! 13 days. :)
many thanks, EVERYTHING arrived perfect powder condicio6nes, 45 days arrive To me, Is More Little you look More hoped BIG-las images, But is ok. store recommend.
ok
the same fotoğraftakiyle brushes and beautifully packed in bundles. does not smell.
the product not arrived but got the refund
i'm very satisfied. odor not, brush, good. flat 20 each brush packed separately.
Lovely set of brushes. Everything matches the description. The goods are exactly as I've expected them to be.
very good product.
The product did not reach me
some are a little cute crooked
very cool
it is 19, not 20 brush. the biggest погнутая brush handle. bad тушуют beauty products. in general, ladies-brush set in a smaller прогадаете order more expensive.
super
like me
good quality. brush.
lovely
Love it!
Received in 12 days, good packaged well, recommend!
They're good quality. I like it.
fast shipping goods is good!
very nice thank you.brushes smell like a plastic
triche short and skinny:-D pretty gently wyglądaja but otherwise ok
perfect
came exactly as no ad, loved
good product, fast shipping
order come less надону-rostov to than a month. thank you very much quality as in description. good
клааас, referrers калуги 14 days to very fast
Excellent!! The delivery is super fast, less than 2 weeks! I highly recommend the store!!
ameiii
are excellent products take slightly but and according the description very top
fast shipping, brush good.
MY ORDER Never arrived. when track MY ORDER I want me tell no trace. MONEY reset and figment :(
Very good quality for the price, we ordered rose gold and we got one silver one. Still would recommend!
it took pra arrive, well packed and as shown in photo, only is small but gives pra wear quietly.
arrived quick seat, the material is light and the brushes are soft. approved!!!
loved the brushes, are very good quality, exactly as are na description product. store very considerate, and the best, the delivery was in record time. ameiiiii
Fircalar wonderful highly recommend you fast Kargolandi arrived a week elimdeydi
The brushes are beautiful, soft, some of the hairs were a little rough, but it is easily corrected with scissors (well, unless of course they are not канцелярские☺️ими will be harder) used only once, is pleased if there are problems, write, the one you can see the glue (but what do you want for the price) brushes are really good, I recommend the store did not communicate, can be traced back steps. delivery was 3 weeks, no more. the only thing that confused, it's packaging our mail, I don't know what a miracle they reached whole, they were just packed in the bag and all! I do not believe it when opened, and they are integers, I was sure that some are broken, but there.
Wonderful brushes. very soft, nice. 20 pieces come, as stated. 3 of them are double-sided, so that you can take 23))) on them is also written the purpose for which they need comfortable, if you are a beginner.
The product arrived in excellent condition. well packaged and match the description of the store.
brushes look good.i was waiting them to be longer.they are about 20cm but they are ok.
Brushes delivered almost a month. a variety of large.
Not tried yet. Quick delivery. No smell at all. Beight colors! Im so excited. Seems good!! Thank you.
Excellent brush, delivery about two weeks. thank you store!!!
Loved'll ask for more. Shipped 12/05/2017 Arrived 06/06/2017
This set is very nice. came all the 20 pieces (although I read in the comments, when you choose them, it may come smaller pieces). very light and comfortable. inscription on the hands can be clearly seen. everything is large and small good quality
Recommend top store .... brushes. ⭐ ⭐ ⭐ ⭐ ⭐ thank you
good item, but some brushes came with ruined and bend bristles.
For this price very cool brush) especially for special theme makeup in such as used glitter, not to spoil the expensive brushes, you can use these) pile synthetic not all smooth cut, ровняла itself, but I was happy with everything