SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Feseldo.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.feseldo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Доставка месяц, отправка быстрая. Товаром довольна, еще не использовала.
1 ayda geldi. Ürünün kılları gerçek kıl gibi. Plastik gibi değil. Çok beğendim. Herkese tavsiye ederim. Satıcıya teşekkür ederim.
Thanks a lot for perfect lashes. ;)
Good
все супер.спасибо
Реснички пришли. Такие же , как и на картинке.
I bot this leshes second time. I like it. Good quality
Good, fine eyelashes, nice :-)
Товар пришел во время, товар точно как на фото, очень довольна. Дочке очень понравилось
Длинные, пушистые.
Еще не примеряла. Но на вид очень красивые, аккуратные. Трек не отслеживается и посылка долго шла, но продавец ОЧЕНЬ любезен и уговорил дождаться.
Great lashes for evryday!
товар соответствует описанию продавца рекомендую.
Tal como se describe
conforme
They look sooo amazing and natural!!! I will buy again! Love them!!! Thank you store!
Очень порадовало, то что заказ пришёл в обещанный срок. Аккуратно упаковано. Качество оказалось лучше чем я ожидала. Кароч я очень довольна!
Спасибо супер
Супер!!!
Demorou mais de 5 meses para chegar mas chegou! A qualidade do produto é perfeita.
Заказ пришёл быстро. Ресницы очень красивые, мягкие, пушистые. Спасибо продавцу! )
half month шёл order! good eyelashes, but one little ресница повело into the right side probably not carefully packed, but not critical! to eyelashes общалась not the store.
nice
not on effect beautiful cilia mind by пробовала
delivery before the moscow about, 105 покупала rub. store not общалась, пришёл more not to eyelashes glue, therefore пользовалась them. the kind of fusion'll to cut, cool but
went, quality is excellent, look natural, to store thank you
cilia very cool! soft, natural look. order yet. store recommend and
arrived super fast, loved!!!
super eyelash as always. thanks to store. recommend
thank you so moch i very like the
the parcel калининград дошла within 12 days. no longer заказываю first time. quality super. store and recommend to everyone. track trackable.
cool visual, no more клеила
so cool that seriously naturai bayildim but not so cool so cool that decel
very nice
I recommend
item as described, I'm happy. Thank you! :)
super ;-)
description match
beautiful natural lashes with thin edge. keep them order for customers
Very fast delivery!
gorgeous arrived in 23 days in reef, paguei, free the epacket,.
Very highly Quilty and soft . Recommend the store
not know how, look good. two months shipping more
straight eyelashes and beautiful. all like in description. recommend
order шёл half month, in кинули cilia email box soft, cool, like pattern by natural. until пробовала in
great looking! not in пробовала. thank you.
all ok, as the photo, 3 times заказываю, minus only very long заказывала march 12, 4 may received
OK !!!
peter come 3 week. cool. for your almost as soft very long but
came quickly, little помята packaging, eyelash soft. feedback дополню later
good goods fast shipping
take time-no first заказываю
ждала order 25 days. more not used, looking forward to glue. very beautiful appearance and soft.
Amazing lashes I loved them ! Will be buying the again ! I love them will be doing a YouTube review please follow my account on YouTube my channel name is MoBabeey
all right. my wife loved!
Love them
top
comply with photo, quality is good.
eyelashes офигенские!!! look very beautiful, fluffy size just me shadow, no need clip.
cilia cool! i really like! more true walked астану month
, looks very natural, good quality. buy satisfied
thank you, заказывала second time, all ok
Super look. recommend
Looks nice. But no glue included
cool
au venit intr o lună și 20 de zile drăguțe ..
Thank you for those amazing eyelashes ! Beautiful and I'm so satisfied
заказала march 9, 24 received. box put postal all whole. cilia fluffy пробовала until the no glue arrived))))
good
walked half month, whole all until пробовала
all good.
colorful
суперские eyelashes. very soft and fluffy. length is just right. regret, заказала that only one package. high quality store recommend goods)
it's all thank you
заказала st march 1, 23 received. long course добиралась красноярск parcel in, cilia but super!
Very nice and natural eye lashes.
good дошли, помялись in box, no more пробовала
клевенькие
cilia very cute. дождусь glue, опробую on effect
good
came in perfect condition!!
put in mailbox, whole cilia, the real ощуп. store recommend.
received in good time. well packaged. haven't tried it yet.
real)))
so beautiful and natural!
product ontvangenverkoper my protection time extend i it are just have has not gereageerdik have in the last hour disputatie open when responded he called i had to connect well it me new to present done, also has my promise as a new order did a big discount received also is it not fulfilled. have it several times a message done but he reageerd totally not more i am very angry now no product and me money lost
cilia very good, look like natural, заказываю time.
cool, natural look, ооочень walked long, красноярска nearly two months to
for the first time not заказываю, they are very like, срветую!!! your like, отличишь buy!!!!
received
cilia cool, like real natural, soft,'s thin!!!
Very cute eye lashes will buy agn .. but took very long to reach around one month or more
good
good