SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Feseldo.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.feseldo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
it is very nice just as picture but took a long time to arrive in Ghana
Very cool cosmetic bags, as in the photo.
The product didn't arrive, but the store made the money back.
Arrived in 3.5 months but the product is beautiful
Excellent quality, product really cute
Very comfortable and neat cosmetic bag. Quality sewing
Quality is good
The daughter is very happy. Beautiful casmetics ....
excelente
Got to nizhny novgorod in 13 days. The quality is excellent. Ordered immediately in two colors. Put in one package. In the quality of the gift-a great idea!
Very satisfied
Very beautiful, super quality! Happy!
Good
I love it, i recommend it, very good quality and very practical size. The large transparent looks good material, pretty tough, the two smaller ones carry a lining inside very well cooked. Very happy with the purchase!
Arrived in 19 days. Nice texture, product matches description. Bright colors, very satisfied.
Súper linda
very nice
Beautiful. I bought it for a little present, and it was enchanted. Good quality, arrived within estimated time. Excellent!
same like the description
Looks the same. Came in good condition.
Very cute set of waterproof cosmetic bags)
Super fast shipping! Thx!
The product is good, but there was defect with two of the bags. The transparent one and the middle size had issues with the sewing. I did not comunicate with the store.
good product
perfect makeup bag! gently all stitched, nowhere not sticking out. all locks whole. order pretty, recommend
perfect makeup bag! gently all stitched, nowhere not sticking out. all locks whole. not specially передаётся over the pictures color, gently in real color pink (than the). order pretty, recommend.
cool cosmetic bags. only one essence was a little dirty, but it отстирывается) quality super!
roomy very good, 5 weeks пришёл отслеживался track the goods are not
Well made
Perfect! But was a long long long waiting.
nice bags, zippers ok, no bad smell
its good
quality super. it is 3. no smell. recommend
Amazing
Good job. Thank you. I recommend the product.
super awesome
pretty outer bag large (unexpectedly)
good quality. thick film. padded material. good locks. straight stitching. have strong smell.
it s perfectly just like the photo thank you
it's very nice :) no smell it's good :)
as all кортинке. it is fast
will
very beautiful.
Perfect lavender cases. Love them.
hood вери!
excellent cosmetic bags, qualitative, i really like, long walked about 2 weeks
nice quality materials
meet your cosmetic bags. 41 came send. a bad smell.
thank you very much store! history is the fastest shipping for my orders by ali-express, cosmetic bags забрала 7th day i on the flat mail!!! cosmetic bags themselves made qualitative, straight stitching, and not tight ломкий cosmetic bag transparent plastic, will have more like rubber transparent, трескаться will, согнется if cosmetic bags color as the picture, no different,-open zipper closed well, not заедают comfortable вместительные cosmetic bags and to seller
quality is excellent. transparent plastic thick. tight холщёвая fabric. recommend!
Delivery took 48 days. Im happy with the purchase.
Great store, thank you!!!
good
awesome product!
Very nice bags..
Nice bags
small and nice color
arrived in good store recommend بهدا thanks also smooth color beautiful beautiful
very satisfied
arrived after one month. match the description. very cute!!!
fashion quality women's figment edged my expectations
everything just super. very glad to is received. it has 3 times заказываю. and all super qualitative, can recommend to everyone. gifts their брала family. how to save if interested on it, profile in my can read, if interested read)
I have to give 4 stars, because there is a long blue line on both sides of medium bag :-/. Delivery more than a month, otherwise nice.
fast arrived More than expected and excellent condition. super quality nice material Is and different size Is perfect To use. the small crowns DETAILS like las printout las make A very nice bags. recommend lot.
The quality is excellent, I did not expect the plastic is very strong, all sewn very well, no threads do not stick out. I would recommend.
Cool cosmetic) I am delighted. came 13 days) track
Everything is perfect. Thank you very much, do not wrinkle. guys if you this thing is needed, I can definitely recommend this store and this product. And I recommend the program that returns the money. always take this program and all the friends help. If interesting can in my profile read about it)
Good beautician, there is a slight smell, but I think erode quickly.
Came very fast for three weeks in Samara. cool cosmetics! size can be viewed at hand quite big and roomy. was the smell of rubber, but quickly blown away in the closet even on the balcony is not endured) I recommend!
A good set. all sewn smoothly and accurately. very happy
Excellent quality, the smell of small, but quickly erode. ordered 07.06 20.06 took at the post office in ялте
01.06 ordered 14.06 came to Moscow, very quickly. the quality is good, store thanks for fast delivery.
Came 11 days in LV. the quality is good, until all like come in a transparent package
Cosmetics bags chudovі. in up Ukraine, yshli львівську region 12 dnіv. Troshkov CCB smell ale couple dnіv vіn znik.
Fast delivery. sewn well. excellent size. I liked. thank you
Came fairly quickly (19dney.) Quality is quite good. neat seams. Slightly gives the smell of rubber, but I hope to erode. Still confused paper-oilskin material inside small cosmetic bags (too noisy) Everything else was great thank you.
Thank you store for efficiency. this is the fastest delivery in my memory, I did not expect that cosmetic can come for 11 days in the Crimea. product matches the description order to track up to the final destination. best seller on ali, thanks again!