SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Feseldo.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.feseldo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love them! The store is very kind, the order came two weeks earlier
الجودة عاليه وسرعة الشحن ممتازه
good as always :)
model A01, jakość średnia
بضاعه ممنازه و توصيل سريع
ok
Ресницы действительно объемные и соответствуют описанию. Упаковка слегка треснула (пластик), но на качество ресниц это никак не повлияло
I received A04 lashes and I feel like they are a little less voluminous compared to the picture. But considering the price, I like them. Will order more.
Great lashes. Better shipping than other AliExpress lash vendors. I will be ordering more soon.
I always buy my lashes from here however they change a lot cause they’re hand made so some look nicer than others
... what to wear will be look good
It s amazing !!!! I will order again from this company!!!
the lashes arrived really fast and I love it!
Took a while and lashes aren’t full as I thought they would be (A03) but they’re still very beautiful and look very cute on!
can say no quality. never order come. dispute money but when returned.
Great lashes, I paid for shipping so it arrived within a week i think, and i can say this is going to be my new favorite store for lashes
thank you, favorite store!! eyelashes very light, before order and will заказывала more. seller not общалась
for me little bit longer eyelashes,but really soft and beautiful
Thank you store this is my second purchase from you.
love these Eyelashes! han new ever super fast ya Is the time. buy, and seguiré buying!
Perfect ,I like them
standard like)
Belle
Looks nice.
beautiful false awesome! a09 number заказывала! very fluffy! natural look! have two to three weeks for very fast,'ll more order thanks!
amazing by fair my favourite lashes
Came in less than two weeks. Love them!
Took over 3 weeks to come but I love it
In love , would definitely recommend these lashes
all super normally. 4th have заказываю time. more the month.
They are a lot longer and bigger in person
Beautiful
Beautiful eyelashes very well made are exactly like pictures. I just love them!!!!
greatttt
The same as I wish .. very light and natural, really good quality, hair doesn’t fall out no matter how many times you use them. Thanks store.
Lovely
i looooovit ❤
i love shop * has over 2 *
love these!
I’m so impressed the lashes came so quickly! This is the type of of customer service I like to see, very pleased!!!! I got the styles A03 and A02.
Awesome
Always good quality and good communication from the store
Well-packed. A01 is really natural on my almond eyes, probably this fits the best from all I bought here.
love it
I’ve been ordering these lashes for longer than a year! Great quality!!
Love it
Love it
Very similar to A03
A010: I’ve never bought any other lashes since finding these everyone always comments on my lashes saying how lovely they are look so natural and fluffy I’m bad for losing lashes so these are affordable to buy
cool
eyelash edge is very thick the a12/find the a04 the most beautiful but would not again.
Perfect and arrived quick too!
The eyelashes were BEAUTIFUL AND WISPY but they’re really long! Other than the length I love them
Beautiful!
Ordered A07. They look very pretty and the material feels really good. Can’t wait to try them on.
very Fast Delivery!
Really lovely lashes. Very light but still really voluminous! nice and long and a really pretty shape. I did have to cut them to size as the band was too long for my eye but I love them! Also really quick shipping
the pulpitis وأعجبتني كثيراً
very good product
Just received it i like it so far haven’t try them out yet but i knw that i will b buying again
best store , Fast delivery its my second time i buy from this seller and every-time I receive my order fast
Definitely will get more dramatic ones. Ones I have are very pretty and natural looking
The most beautiful lashes I have ever seen
3rd time buying from here, they never disappoint and fast shipping
..
good eyelashes. true in some places and fluffy неаккуратно too little, but it is not critical
I always always order my lashes in bulk from this company and I am always 110% pleased and they came to my house in less than 2 weeks!!! Super happy and will continue purchasing from them!
luxury!! even take'll
So pretty & super fast shipping
Packaging is good very sturdy, unfortunately I got one eyelash slightly different from the other one. The right eyelash is not well done as the left one. The left is more whispy and gradient. I think I just had a bad luck with this.
lovely lashes will be ordering more and took only 10 days to get to UK
BEST QUALITY
really love the lashes. can't wait to try them on!!!
барнаул delivery 2 month, long. quality is good, matches the description.
So pretty! Fast shipping, thank you
Great
cute Eyelashes me enamoran
are beautiful las Eyelashes But demoraron life like 3 mos But are Good and High quality
Soooo pretty!!! Shipped very fast. Will DEFINITELY buy again!!!