SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Feseldo.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.feseldo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very fast delivery to Estonia.
And arrived fast, Li should I try it and you will know how THANK YOU. BEST SELLER
Ordered 11.11 courier brought to the House 25.11. All in all, it seems to work, a little later I will add a tip.
Second time ordering. This time is a gift for my sister. Arrived very quickly and works well. Highly recommend
The goods came on time. Packed well. Everything works. I haven't tried it yet. The Assembly looks good, strong. Seller recommend.
Works for home use, gentle treatment but satisfactory (don't expect miracles, nevertheless after one month, my skin is more idrattata which is already a good thing, oval remained the same, no effect liftante, but maybe it is early to tell. product arrived fast, well packed. Purchase recommended.
Exact Description
Everything came very well packed, everything works, the effect is. I really like
They took in the box, a little laughed, but not critical. Excellent Device, Well holds the charge, work all the promised colors of light, came very quickly, weeks and a half-two to Karaganda. has several capacities, at the highest you can even "burn" in particularly sensitive places, such as lips, for example, the muscles already twitch. I can not say there is an effect or not, I took my mother, and she uses not systematically, but she seems to like it-her cosmetologist has the same. In any case, I highly recommend the store, I forgot to confirm the order, and he extended the delivery, although it was not required, that is, the seller takes care of the buyer, and this is important.
The goods came for a month in principle the goods correspond to the description. But... The device came with workers only two current receivers. Opened a dispute, returned some money. Like that.
thanks item recived 20 days to sg.
Cool thing. Delivery sdek home
Thank you very much. Lot par.
I received the item today very fast delivery!! Never try yet, add later,, thank you very much store
The parcel was delivered by The Courier. The device is charged, the package is whole, it turns on, it works. In fact, I did not try, I'm waiting for the gel!
Corresponds to the picture, works, delivery is fast. The current is pinching, the effect is not yet known.
good.
I thought it would be a big product but is very hand held friendly. I really like it
Delivery to Kiev 2 weeks.
Thank you very much to the store! The goods received, all as in the description! And for fast shipping!
Thank you very much. Sting sting to four.
A++++++
Works great trying it out very easy
Yet did not try reference but took 9th day up to get right now the shipping wholesale fast and good use'll ~
This good presentation I hope to prove it
my second order. store is so reliable shipping is fast. thanks seller I'll buy more....
Very interesting
very nice
Came quickly through Russia, the order with the box, so everything is fine-with the instruction figured out small and already tried, we are waiting for the effect, I think the Boulet is cool! Thank you!
Fast shipping, the box is not damaged, performs all functions until you tried, the English manual is all well described.
Delivery month, brought Courier Myst exostat. Turns on. In action has not yet tried
The device corresponds to the photo and description of the store, delivery for about a month sdecom, took as a gift to my mother, herself used a week with gel hyalurol from fix price, the effect did not see, currents when used are felt only with gel, dry skin is not noticeable. Also felt warm, though I tried only red light. Instruction though not on the Russian, but quite understandable. Perhaps with prolonged use there will be an effect. But this is not RF lifting!, tried in the salon the sensations are different.
Product as it was in the description. I'm in good shape. Now it's charging for the moment it's turning on everything. Then I'll count how it works. Thank you very much
Was waiting anxiously, glad I come, took 20 days to receive, good quality material, use logo, effects are good, A shame that the box came mixed, thank you!
It's like the picture in perfect condition is but I still don't know if it works
Everything works, has already checked)
Came for a month, everything is fine, immediately began to use with gel. Let's see the result.
I received the goods, thank you. The whole came, packed in a box. I tried, there is a plucking. Sorry instruction is not in the Russian language. Seller recommend.
I liked it very much. It is very easy to use.
All good
It's as advertised, received very quickly, a nice product. The pulse can be felt only with massaging gel though, not for serums.
Ordered 26/10, came 13/11, to Kazakhstan, Almaty, quickly, without damage, the store is good, answered SMS, until tried
It came quickly everything works about the result I will write later
Excelent!!!
Delivery to St. Petersburg exactly a month. Light, convenient, the power of the current is regulated. efficiency, so far, I can not say anything, we will observe. Use only on moisturized skin! At me perfectly went on a night cream, just a layer of more apply-for better conductivity. By colors: -Pink color, skin whitening. -Red color, increases skin elasticity, restores radiance from the inside, improves skin tone. -Yellow color, used to stimulate the lymphatic and nervous system, prevents allergies. -Green. Slows melanin growth. To eliminate skin pigmentation, freckles, sun spots and other, can weaken and reduce existing pigment spots, improve the overall skin color and protect the skin from the appearance of new pigment spots. -Blue color. Anti-acne, anti-inflammatory, prevent acne, secretion of excess skin fat.
Good！
The device well, the bad the tracking number you can't track.
Gostei Basta nte
Everything is just super! And quality and delivery and store!!!
First time a product I received from AliExpress came early from the specified time so I would congratulate the store. The product looks like it. He has a feeling of electrocuting the skin, and I really think it will work effectively, at least it will speed up the blood flow.
Thank you, everything working :)
All Super delivery fast, the Aparat itself arrived fully charged, everything tried, everything works, now I'm waiting for the gel and I'm trying on the face, the product and I recommend
ok. I am yet to test it though
Before Peter drove 2 months, I was already desperate to get it
Excellent product.
Thank you! !! I will wait for the result.
Super. The effect is, but not so noticeable. I'll look at the results. Use with gel, took regular serum, but not that)
Super, I'm happy
excellent product work good.
Came to Mo for a week. Packed perfectly, all whole works
He came in 15 days. Box air quality urun. Seller with printed urun Basarili. 30 pounds of ptt cargo.
All as in the picture. Works properly. About the effect I will write later
Item arrived pretty quick and exactly as described only used twice so far but does appear to work I can alreadt see a difference with my skin.
Perfect. I like it.
20 days waiting is thank you so much Good packing
Wow! super extra quick delivery. I order 28/10 and received 02/11. just 4 days to UK- London! Perfect. packed well, everything is working. I will add comment after use.
Excellent service and apparatus, works very well, I'm very happy
fast delivery, well packed, good store. I did one procedure and I am satisfied.
Very Good Condition and Well Packed
Fast arrived in Brazil, Great packaging, manual in English. Have several options, not vibrate emits small shocks if the device stand skin for over 1 second. Turns itself off after 10 minutes and leaves the skin red.
Thanks for the order to Colombia I arrive Maximo in 20 days very fast. I'll use it and comment
arrived, can't wait to try it out