SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Feseldo.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.feseldo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
MATERIAL MUY LIGERO, SON EL TAMAÑO CORRECTO MUY BONITO
не пришли, пришлось открыть спор, деньги вернули
girls very cool earrings! recommend such for more prices, to store thank you
Very Good Quality :) Thank You :)
very very cool!!! порадовала пошта shipping nova office are very straight into. less than 30 days дошло
colorful earrings, like.
walked very long, quality normal.
good quality, responsive and considerate store. through with package turkey, save time that.
Awesome!
carnation ответной pieces in one female silicone no insert, keeps stud not because of this, wear is impossible. fix your пробовать'll forces. печалька... has no earring inner silicon one, it's so possible not to use it. very sad...
excellent
thank you! :)
excellent quality look good.
Lovely earrings thanks
have different earrings one silver, other black spots.
пришёл order! шёл long открывала dispute, пришёл but! соотвествует all description
okk
grade thank you
Nice jewelry. The same, like on the picture. Fast shipping. Good store. 100%
i dont like it, it not same like on picture.
take but arrived. very lovely.
I never get the product
Item exactly as described.
came package fast enough, заказываю second have these earrings!!!! thanks!!!!!!!!!!!!!!!!!!!!!!!
no waved figment and nor me my MONEY sent, store recommend not To no.
Not as I expected
but i came quickly ears delighted to look good, metal processing грубовата but
OK
nice earrings good product thanks
good
1,5 month walked, but i satisfied, beautiful earrings!
earrings 3 барнаул come to. believe fast enough, and small given free shipping earrings have different color тёмное silver and silver. факту this but very glad to планировала so as not to wear as a pair, one. quite decent look, i вообщем stayed satisfied. thanks to store, surprise gift for such))
my wife achou the earring very cute demoro much more arrived
ссерьги super! such as the picture! light! and this plus!
Nice
delivery of the month
beautifullllll :)
Spikier looking than I thought they were going to be, but I still like them.
клас кульчики, дочка задоволена. hour задовго відправки!!
good goods
all received, very pretty, what picture one in one store recommend
earrings excellent, 3 week to дошли moscow, order not trackable
normal
Very nice!
I thank the store; loop as a description very good quality fast delivery 20d I am very satisfied thank you very much I recommend.
a helpful store, I recommend everyone
beautiful earrings and very good!!! even better as the picture and all!!!
the earrings are kapput.
long walking goods 1,5 month, but it is not our store and wine post. симпатишнее look photo of course))) наяву than. ps. while order what it walking огорчило подешевел 2,5 times))) 52,34 заказывала rub. 34,50 usd = + 86,84 usd. stand-up they and now 37,31 usd. free delivery (:( :(:
fashion quality Is terrible
the product isn't fine like the picture, but it's ok
not as earrings symmetrical, will be left and right. on the left ear earrings two sent. friendly store. возмещением not satisfied.-fast delivery speed. are not the earrings since symmetrical, be should there right and left. they sent both earrings to the left ear. friendly is not the seller. is not compensation satisfied. fast delivery speed is.
доехало within two weeks
earring cute little, arrived well packed. the finish could be better, but got it consider the cost.
walked 3 weeks. not bad like
beautiful
very bad quality and not as descriped and the colour is not as the photos. it looks very old
Very pretty earrings. fits the description. i recommend the product.
beautiful earrings, but отвалилось mount, can do. therefore 4 star
good
goods in good condition, thank you.
fast delivery, super earrings;]
beautiful earrings store-100 same as picture.
Fast delivery, the earrings look the same as on the pictures.
very nice, thank you very much, fast skipping, two weeks
relly looks good. love it
beautiful
received in good condition cheers thank you very much
Very nice jewellery
just like in the picture...great earings
very good quality very pleasant bi products. this money is very cheap like it very much. content with. i would recommend
Very fast shipping!! They are just beautiful! I can recommend :-)
Very beautiful. my daughter happy.
Not received, the fault-mail Russia. well done store, money back.
All is well, perfectly packaged
The order came. just do not understand how to wear them. ordered 12.04 came 30.05
Loved me
Received my order! earrings gold. sister gave. the order arrived quite quickly. the packaging film with bubbles. earrings are good, even for the price. thank you store! I recommend!
PRODUCTS very nice, very quality nice, according to the price.
Goods of excellent quality. Shipping a little less than a month. track tracked throughout. the store simply super sociable, sent quickly. immediately ordered more than 20 items, first of my story Ali invoice with the list of goods in the parcel lay in sending. one item was not what was stated in the invoice, the seller immediately returned the money. would have given the seller immediately 1000 ⭐️⭐️⭐️⭐️⭐️ stars. highly recommend seller and product. this is the best seller!!!
All very well packaged! all integer)) nice store, thank you!
Beautiful earrings
Rapido cute I liked came earlier than thought only take care of the water came to stepping out the color But EVERYTHING well thanks store!!