SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Feseldo.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.feseldo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cream, smells nice. Well moisturizes. Seller recommend!
Excellent cream!
Cream prishol, well packed. The size of the jar is not large. In the case did not try
I don't know how this product working, fast delivery
The product remained at customs. And they made a refund. Thank you
Never received my parcel ,but at least the store is good and agreed on refund .
The product is beautiful but no instruction for use
Whitens weaker than the analog on Balala. Very well moisturizes the skin. The consumption is very economical. There is a shelf life. Sealed in film.
Thank you very much to the store. Excellent cream. Similar post in the missisgro blog
The cream is good, has a pleasant smell, everything came whole, to moscow for 2 weeks.
Good cream, only small
Very well pity the indications come in english
Very long, a month and a half. It seems quite presentable. You can also give such a gift. Smells nice, about the effect in three minutes to talk early)
It's not the first time i order from this store, i'm happy with the products. It came a month after the order (st. petersburg). The boxes are a little wrinkled, but the whole inside.
I still can not leave comments on the article seen that I have not used it yet, but on fast delivery
Jars came not crumpled. The expiration date is prescribed. I can not write anything about the effect, i did not stay. Thanks to the store.
Cream received, thanks a lot to the store, delivery is fast and high quality, i recommend the seller and his shop
Terms are normal until 2022, all as in the description.
The cream is well packed, a box without defects, but the goods went three months to irkutsk. The cream is good, i'm glad that he came after all. Thank you all.
The cream is packed well, came in mid-term delivery. I did not communicate with the store. The texture is slimy, absorbed quickly, unobtrusively smells. Used 4 days, the skin became softer, but the result is not yet noticeable. In principle, the order is satisfied.
Good cream, great effect!
I haven't tried it yet. The smell is pleasant. Whole.
Delivery 15 days to ukrmail. Packed well, the cream itself is light, stretches, absorbed almost immediately. Nice.
The store sent the order very quickly! In the morning i made an order, and in the evening it was already sent. True the order was 4 months, but this is already the work of the post office (. I did not open the jar, i did not use the cream yet.
The cream is good, i take it once)).
looks good. face soft. dried on face fast enought, and leave pleasent feel.
Good
5 stars, because. Prod honest, the order did not come, returned the whole amount
This was my second order, product effective. I recommend it.
Received we will try
Fast shipping, good store
Very fast shipping. The box is well packed, not wrinkled. I'll start using it.
Everything is fine, thanks to the store good packing.
The cream is not poshol money returned
Smoothens and tones. Does as indicated will buy more
Cream did not receive, money returned
I don't use it yet, i hope it works very well and i'll keep buying
The goods did not reach, but the money was returned)
Repeatedly bought such a cream before, i really like it. Unfortunately, this time the parcel did not come, apparently, lost. But the store immediately returned the money
Cream bought for mom, she likes. I recommend to buy and the store.
very good face cream, will buy again.
ok
Arrived very quickly, well packaged. This cream is a gift so I am unable to say how good it is at the moment. Highly recommend this store.
Delivery instant, did not even expect such from laos, 14 days from dispatch to delivery. To say about the cream, alas, i can not... Order for a gift. Seller liked
It is exactly and absorbs very much into the skin.. Super responsible the store.
I ordered march 30 almost 3 months, very late, the cream looks good thick and feels good on the face.
Incredible 18 days delivery, I like the products very much, they are great for my skin
The cream is good, from the first days you can see the result on the face.
Super, thank you so much
Order from 29.04., received in transbaikal 31.05.all whole, hermetically, i will test the cream))) jars tiny, girls)