We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived safe, packed well, working as described, thank you.
Well-received. Nicer.
Excellent thing, everything works as it should, I recommend the store)
Great product
The holder is good, but I realized that I would be more comfortable magnetic, since strongly bulges and you need to sometimes tighten the locks.
The box is slightly damaged, but the goods are not damaged. There was a little misunderstanding, but the store quickly made contact and all the problems were solved. Not the first my baseus products I buy and always satisfied with the quality of this brand! In the car did not take pictures, but the fasteners are reliable and high-quality, and externally it feels reliable and quality!
All soup is budgetary. Works fine. Charges the phone well
Good, it came very fast (even in these quarantine times), it works perfect, as described, charge my samsung cell phone, it's not fast charging, but I'm very happy anyway, thank you very much
Perfect! Thank you!
Everything's fine. It came quickly. Everything works, the kit is complete.
Rattles buttons
All ok!
All super good and I get to Mexico very fast.
very fast delivery very good quality
fast delivery very good holder
Everything is super, it works chic, the quality of the materials is very cool. Delivery to Peter in 10 days. The store is sociable. I advise you.
All in best fine. Recommend!!!
Tidy and dock for being well auto grip Chi dragon no noise the heat when Button is too under a living as long a deck to fire the picture does Austria elements
Kind of quality goods, until used
Worth
Thank you for the good product. I would like to visit again if I have a chance.
++
Didn’t take long to arrive in the Netherlands, about two weeks! Perfect product! Very happy I spend a few more euro’s for better quality. As always baseus comes through with the best products!
Both Seller and Item are Highly recommended..
perfect product !!!
Perfect! It works even with ZIZO Bolt series armed case. Highly recommend!
I have been using it for three months. Works fine. The automatic is the girth of the phone.
Everything is fine, not the first baseus product, hope not the last, the quality is superior!!!
Great
Great thing! Works well, charges immediately as you wotknut, iphone11pro. Holder as for it is made. Grab tight. Very nice and quality externally. Baseus knows how to do good things! Thank you! Delivery fast in s-pb
Really a good car charger. Perfect with the Note 10 and really cool. Strip led front is truly tamarra. Autochiusura system is working well. Overall the ricomprerei.
Always more than you have expected. Thank you.
Everything is just a super store well done
Build quality seems promising .! Full review yet to come after usage .
Works perfect! Very neatly finished. Recommended!
Super lovely holder. Beautifully finished. Especially the LED is super. Supplied with two brackets. Height is self adjustable.
Ok.
Came for 3 weeks. Everything works properly.
Great item! Convenient Installation, wire included, 2 types of fastening in the ventilation grille and the nipple on the instrument panel or glass (it has not yet tried it) Built-in battery, allowing you to remove and insert the phone into the holder without the ignition turned on. Wireless charging works great and charges the phone even in the case. Charging is fast enough, in 15 minutes charges the phone for 10%. I recommend!
I got the product and he didn’t worked. I contacted the store and I got it replaced very fast and the new one is working perfectly. Very recommend product and very good seller.
Very satisfied with durable and cheap and well-ve
Many thanks for the unusually beautiful, qualitatively made device. Attached to the car., attached well. Looks stylish. I always knew baseus great fellows. The backlight corresponds as in the picture. Live even better. Worth your money! I am very glad that I still chose the holder from baseus! Thank you.
All ok! 35 days to Moscow, Russia. Quality very good! Thanks;)
ALL right. Sometimes trzeszczy if no in it phone holder. General looks good and working well. Charging is not can very fast, but with fast charger works quite well. Recommend.
In the kit there is a cable, but there is no charging (you need to buy QC car charger, TC with the usual more than 10w you will not take off).
Thank you
Delivered to Ukraine within two weeks. The goods are quality, the packaging is not broken, it works fine. I advise the store.