SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Feseldo.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.feseldo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Otimo, Amei, compliant anuncio
Arrived super fast
The color is more orange, kind of clarite coral.
All OK
Arrived fast, such as photographs and quality/price is optimal.
Took 35 days to arrive in Dhaka, Bangladesh. Seller needs to be more faster than that, apart from this the product is good. Recommended store.
Equal to the description. Very beautiful and practical.
thx order received
top
Fully corresponds to the description of the cosmetic bag. Came from latvia. Quality is good, it will be very useful for me on trips.
All as in the photo
Very glad, arrived very fast within 20 days
Nice :)
Good quality. Upset the color, and the size. In the photo it seems that the cosmetic bag is roomy. I ordered along with travel bags.
Arrived within a month, looks exactly as expected!
A good cosmetic bag, but i thought it would be more. Fortunately, all the cosmetics have climbed, even a mirror, so it's very roomy, although you do not look like it. The print is a little flowing, but it's nonsense. Delivery to minsk about 4 weeks.
good
parfait.
I recommend store
All very nice but i saw in the comments that the ma yo ria of buyers got them a makeup brush from gift and i buy 12 units and i don't get any gifts. All right with the very nice toiletry bag
Perfect condition but it did take a little while to get here
Arrived in no time
Good cosmetic bag, i thought it would be higher.
I charm myself as the description
Products very good, same as pictures, recommend!!
Thank you! The product corresponds to the description. Thank you for the fast delivery. Seller recommend.
v good
Thanks to the store
Good article, same as picture, good material
good cosmetic and goods store sent within hours дошла ооочень fast, although the has been written tracking, it still on the go. and has february 24 made order with забрала march 9 mail: cosmetic bag very comfortable, roomy,-only only rezinochka кармашке in weak, keeps hardly mascara but it is no problem. this seller recommend!
excellent;)
It's the description. Very handy for holding makeup, brushes and other items when traveling. Would recommend buying.
very satisfied, good workmanship, cheap
bayildimm. very nice ❤
like cosmetic bag. roomy. gregarious store. заказывала blue striped turned it but not in stock, choose other and asked me directly seller what is. parcel after i chose different color and shipped within 2 weeks to it came quickly пензу.
All ok
good
arrived good before
Very good!
nice product 1 months arrived within the recommended:)
Ogolnie very cool gadget. when it comes to material is on very pleasant although not to konca solid (very cieniutki and delicate) for small cosmetic will surely be super
cosmetic bag super!
ok
perfectly can all fit. recommend Thanks my friend!
the products are beautiful. i would recommend
thanks so much for products like it very much
perfect
beauty nya
super kosmetyczka!! z opisem zgodna przyszla w niecaly miesiac! polecam!
rapid shipping. product very good quality. i am Very pleased. recommend.
Beautiful :) good quality
very pretty cosmetic bag, porządne workmanship, recommend 100%. Super store.
beautiful and very large
all ok, cosmetic bag compatible with the description, functional and cool pomyślana, well made, shipping over a month
Practical size... fits necessities in it without being too cumbersome.
beautiful product possible. as a bit weak seams is here but it will.
excellent quality cosmetic bag. with no unpleasant smell, neat seams enough. near withdrew delivery price 200 usd. бюджетно very, are exactly city online shopping in my 3 times more expensive. very recommend to purchase. fast shipping mega, moscow 10 days.
really liked! perfect makeup need order more, responsible store. all recommend!
Good, the colour is darker than in the picture, delivered in 2 months.
Great for travel makeup. I’ll be using mine for my accessories
edge краснодарского shipping to 25 days. quality is good. matches the description.
The parcel arrived after 1.5 months. I am satisfied. I recommend.
Quality is good for this price. Size is perfect for traveling.
cute cosmetic bag, sweet :) fast shipping, not stinks. recommend.
cute cosmetic bag, very sweet :) good workmanship, fast shipping, not stinks. recommend.