SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Feseldo.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.feseldo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Goods working fast shipping Recommend
Quality's usual(excellent) Shipping only 2 weeks
VA or beautiful and well done as always
strong
Great item
Thanks!
5 stars store
Nice and very fast delivery
All correct and very fast.
Product is great and packaging is really nice, very good quality cable , i am fully satisfied
super fast shipping. Received the cable in good condition... Thank you saller
High Quality product. Support fast changing as original cable.
Fast shipping, flawless presentation and good product, as ugreen has us used to
Everything is okey, thank you very much! well packaged. i recommend to everybody!!
Invited 2 fast charging good product
Excellent cables, already 10 pieces bought. Delivery for two weeks to Omsk
Very successful and good quality. Thanks. thanks.
super,working good
Excellent cable. Like all other products of the company.
Arrived after order closing date was over, due to post. The quality is Great. Price is ok. Thanx.
took 2 long but arrived
All Ok ! Thank´s !!!
Good quality cable. I use such already 2 year
ok
Perfect! Thank You
All according to the description, shipping in 14 days from order to Poland
ok
very gooooood
Same product as described... good quality with good price...
Thank you for the fast delivery.
Top quality, very satisfied
it's ugreen, quality cables at a low price. simply too good!
Came 12 days Kiev good cord
very good quality and fast shipping
Fast shipping, high quality item.
Quick delivery and very fast charging.
Very good buy. Shipment dotarła in 14 days. Recommend.
super quality
As narazie Cable seems to be very good. Workmanship very good.
Fastest delivered shipment of Ali ever since I shop. 10 days, a parcel has provided courier to your home. Szacun
Super, as always. Delivery in 2 weeks.
Good quality cable
Perfect!
Quality at height
Excellent
I have been refunded
As always quickly and seamlessly. Product good quality.
As Figure
Very fast delivery
good product with quick shipping
As always perfect. Thank you)))
Goods consistent with the description. Fast charging works. Recommend.
it works good enough for me
Perfect!
Très bien
All okay! Thank you, received
very fast shipping. thanks
There are slight problems in fast winding but not always sometimes doing sometimes does not make it out of it very nice and quality product.
Fast, very well packaged. Just be careful because fast charging is not equal for all mobile models. For my case this will not work in fast charger mode in my P30PRO but no issues on. Nokia 7.1.
good quality
Very good and good quality!!
Good price good quality
All on the river. Yak zavjdi. Hire a cable, I recommend everything.
good product
Excelent product!
Product meets my expectations, serious store +++
Quality is excellent, I recommend.
good~~~~
good product
Perfect. Excellent for my Samsung A50
Good
Good cable, thank you!!!!
Excellent cable, as always excellent quality and fast delivery!!! Good braid and reliable plugs, I recommend!!!
Quality is good, came quickly
Delivery in 11 days, this is a record for Ukraine. Cable quality, I order not the first time. I recommend.
Delivery is unreal Fast 5 days. I advise
excellent quality metal jacks It doesn't affect to charging speed of charger
From godini GI kupuvam, we will absolutely eat dovolna.
just arrived, after months
Everything is as always on top. And the speed of delivery and the quality of the goods. Well done.
Everything is Wonderful I recommend to buy
Good cable
I received the package.
Fast shipping
5 stars as usual.
i just got the item, no damage, thank you
Yak zavjdi vichoka yakyst
High Speed Charging.-ee ㅜ ㅜ adopter at high speed specification need is trolling return to Arthur just having these
Good quality brand
Thank you for this excellent product.. It looks like the description. I was satisfied. Seller 5str
Haven't tested it yet, but cable and connectors feel solid and well made.
Awesome. Best wires. Ordered 11.11 and already 22.11 took from the Department of the NP near the house.
Cable, yakyst yak curl on the Hang))
good cable....thx
10 days and order is at home (bought 11.11) fantastic quality.
The wire is good At first glance. Delivery time
Fast Shipping, Everything is alrigh
I had a problem with the customs article and I didn't get there. As soon as I contacted the store, it didn't give me any trouble to pay me back. Once the agreed time passes, you get paid money. A pity for not receiving it but a very serious and responsible seller!
Fast delivery, shipped 14.11. Got 22. 11 .. Fit for Samsung S8
Nice quality, thanks for the store!
i am satisfied with the product.
Super fast delivered
I'm hanging! Don't be shy!
Polecam sUPER
Nice product. Recommended.
amazing
Delivered within 10 days. The product corresponds to the description, fast charging is supported. A good option for your money.
Top Product
Judging by the appearance and packaging, the quality of these cables is very high, in the case has not yet tried-until the ugreen adapter for fast charging is received. I hope everything will be OK. Thank you.
fells great.
As usual when needing another cable automatically choosed for this manufacturer. quality known to be excellent.
Good quality and shipping sooner than expected
the material used is really good quality
It came fast. I don't have to try, but I always ask this store and I 've always found very good products.
Super lace, spvidka shipping, recommend,
10/10
Got Its 3 meters of happiness Delivery is very fast, the order is issued 11.11, and today, 22.11 already took. Super❤️ If you need a cord, I always order only from this store. Everything is always fast and high quality. I recommend to everyone!
good product.... 17 days
Super fast delivery ordered 11.11 received 20.11 in the Dnieper. all as in the description charges quickly!
Perfect and still come with a ribbon to attach the wire.
exactly like on the descroption. works well. i recommend
good quality and fast shipping
Deliver was extraordinarily fast - about two weeks, quality is as good as always. I have bought several cables from Ugreen and it was always perfect. Do recommend
Good quality. Fast shipping.
Experience Day jam oil painted good
Perfect cable
best quality ever tried and fast chaeging even if it is too long im happy with its performance
Still use this but received by fast shipping.
good. thanks.
Very good cable. Excellent quality. It supports quick charge. 18 days to be delivered
quick shipping
10/10 good quality and long promised
cables look nice and seem to work fine
Received in Kiev, in New Mail, 8 days after the order;] And this is in season 11.11. Cool
Excelente
Delivery conform to specifications, fast thank you
The parcel in the Dnieper came in 10 days. All as expected, the cables in individual bags the store put in the parcel a gift. The cables have not yet used, as I will check to supplement the feedback. Seller and product recommend,
All Super, spvidka delivery 10 days, yakishta on the River river! Seller molodecs
All OK
Excelente
Yak head all on the river!
It came in 10 days to Ukraine. As long as everything works. Quality, as usual, at altitude. Quite a bit harsh. Fast charging goes
All in the best form, thanks for the gift
thank you fast deliver recomended this store
Nice. Product as described.
Got to Kharkov for 10 days, all OK