SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Feseldo.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.feseldo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very satisfied with product...Really love it
delivery very fast
Love it
according description. store considerate. i'm satisfied with the product. loved!!!
for дошли 12дней that we glasses this store first not .. very fast and all just .. in its following seller fine... 100р for coupon with bought, well packed, brand box case and cloth, .. .. .. good quality glasses вобщем i decided to go... not recommend seller and uniquely or on quality and service but height
glasses received very fast, home delivery! i just подошли perfect! packed very well. quality height. made of metal hasp lace, very normal. i will need them. it is very cool. glasses also good gift come to brand box more free case and cloth wipe. many thanks!!! 5 stars!!!
cool look)
true description. 2. recommend-honest продаевц
2 fast shipping, but packing box when expanded points proved помятой strong, packed carelessly store, glasses but are intact. wonderful sunglasses themselves, glad to your choice. original frame, красивенные hasp, glasses frames and color, marvelous look all. sit tight glasses on the face, what i also suitable. thank you. recommend.
very stylish. подошли in size.
What a great peice.. Excellent store and services
elegant
glasses excellent
large sunglasses pretty. all good it is fast, with code for покупала charge. recommend shop
замовив отримав 30.01 18.01. дякую. all super, всім recommend.
I love it is like the pic
wonderful جميله
Cool
chic glasses. perfect quality. in store not заказываю first time. always maintenance height. case included points to wipe
Very beautiful sunglasses!
beautiful glasses!
in this shop buy my second, flawless as always and! молодец store!
wow ever super fast i'm so happy; many thanks.
llindo! perfect! excellent quality! recommend the glasses and the store.'ll buy more.
all super!
all is excellent!
delivery time is 1 week and few days loved them just ordered another pair will be ordering more very ☺
Nice looking glasses but not as stylish as I thought.
thank you very much colorful glasses, look very expensive, enthusiastic i
fantastic store . order arrived on time and well packed. Thanks for the gift . son loved it.cheers
VERY.VERY BEATIFULL.THANKS YOU.
funny glasses. not they do i go not поняла slim face! the wide face морду!))
zamówiłam red i received different color
received the goods, all good, matches the description. excellent, all recommend.
cool glasses, really, shipping normally, подкочала russia post. запакованно good, дошло without damage.
square hard to me... general glasses hard but i pick up to store thank you! also have the glasses pouch except very nice box)))
Shi والصنع شكرااا الاعماق روووووووعه thank the fairy shape glasses many wonderful gift
Good points, but very big it is difficult to pick up case. I received the goods and found the store did not put the case, although in previous reviews it was. upset, now need to look for a case for glasses.
Hi thank you. You did really good -- product was as pictured and it was an easy transaction. Fast delivery. Perfect ! What shipper did you use in China ? How much did it cost you to ship to me in US ? thanks much
Very beautiful but I think I chose a wrong color
Great glasses very happy with purchase
Super sunglasses. really great, but look very stylish! pity there is no size smaller (((
Fast shipping to US in 9 days.
Excellent I asked them to send black one but they send this color but it's ok
Great. no words.
The glasses arrived in about 1 month and a half. is well packed, with case and flannel. I loved the glasses. it is stylish and fair price. is the second glasses that have bought from this store, I bought the black of the same model and also loved. I recommend the produtorecomendo the store, it quickly sends the product
Love them
I am happy and satisfied with the product, it is as it was shown online, the only but is the time it takes to get delivered.
Wonderful glasses beautiful and even won a toast!!!!!
Thank you I love my sunglasses, and delivery excellent, i was amazed at how well my order was received. Thank you cant wait to wear them this is my 2nd pair, cant wait to wear them to Las Vegas Thank you Feishini Sincerely, Pamela Auffret
This is my second pair. excellent points
Excellent quality, but it was huge on my face. super attentive store, It took to arrive because it was long stopped in Brazil. since the seller was super fast in shipping.
Good points, Shipping is fast enough, the shape is large enough, not for each person, I like thank you store, at all, also a full set of points, there is a cloth and pouch
Very fast and in time with FOLLOW UP EVERYTHING of the package, they are beautiful. recommend.