SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Feseldo.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.feseldo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
clutch super, fast shipping
gold under activities for a specific покупала clutch. and gold between выбирала champan. прогадала and not stopped champan on. fits dress. the store thank you fast delivery! have a small smell, but, think выветрится quickly. is no problem. satisfied purchase!!!!! thank you!!! such price just for for my goals and super!
hot beautiful thank you
went 2 weeks. as the photo.
super funny beautiful beautiful color pouch
I love it! Fantastic bag! Very fast shipping, the quality of the bag is impressive. In reality it looks exactly like the photo. Very nice packaging too. I found only one disadvantage - the smell, but it will disappear soon :) Overall, I highly recommend this product! Thank you store!!
really good.i'm so happy with my products.thank you so much.
the beautiful 'thanks
it fast
very beautiful is it for my wedding Many thanks
handbag excellent!!!
very nice little handbag. handbag small, more fit but phone вещичек can put a pair of. непринужденным with gold hue, bright brilliance not, very noble color, for all occasions. chain gold. came quickly. store 5 stars.
пришёл goods very fast, all perfect!
Nice decent bag; looks bigger in the picture. However, the Gold color looks lighter in person than in picture.
-the goods satisfied very purchase description and photo представленному fully compliant with, color, size. came send without damage. packaging for such продумана basically клатча models, beading high foam боковины inserted in, to eliminate перегибы dings and, обёрнута film paper and accessories, scratches and допуская fabric of friction. great for evening output. to store thank you!
handbag excellent output, roomy enough! packed, fast and free of defects has come! uniquely recommend!
all super, delivery of the month отслеживалось advise, as all in the description, iron chain
very beautiful pouch, my taste slightly small.
Great bag.
a fast gonderi unurun guzel. tesekkurler
Better than I thought! Will order more
equally the photo.-thank you
excellent bag!
moscow to super fast shipping, 3.01 post 12.01 has been заказала
quality is good, it is very fast
shipping super fast. crimea in 11 days!!!))) cool clutch, bright, shiny, feel!!!
дошла петербурга st 6 days to package
purse is very nice..
walking in order month. дошло all good. packed well, lay inside air bubble, not so помялось. clutch small, cute, color брала champagne.
bag good, have been packed perfectly. there is a strong smell ((
thanks to store, clutch recommend! really, version evening good! roomy pretty, put everything carefully sewn, looks very beautiful. chain long, no sharp.
-the goods satisfied overall purchase description and photo представленному fully compliant with, color, size. no delays came parcel damage. packaging for such продумана basically клатча models, beading high foam боковины inserted in, to eliminate перегибы dings and, обёрнута film paper and accessories, допуская of friction scratch and fabric. in my, probably invest lost клатча liner with one end, resulting in помятость warp and strong. выправила разгладила under slightly and a hair dryer but упаковщика сниму невнимательность for star. great for party, парочку order in other colors. to store thank you!
free shipping figment is perfect condition and Is like a picture. no tardó long reach, about two weeks.
super! i really like! compact, light and comfortable. flat order come in time.
moscow came to month, price, small, phone влезут keys. was very good quality and packed, bag has been in the bag with air, whole in and paper bag.
thank you so much store! абалденные clutch! made good, defects, nice soft much in real more beautiful than the picture sequins осыпаются no. in general давольная, as elephant заказывала 11.11.17 19.12.17 parcel has come.
bags very beautiful! packed well. thank you store! edge perm to delivery month
handbag pretty. 19 day delivery. recommend
waiting оправдала bag: quality is good, color excellent. perfect shape retained packaging bags. шла хмао about 36 days package. вообщем, i'm very satisfied!
grade!! thank you! beautiful, looks very expensive .. clutch ..
commodity excellent. fully compliant with the description, переливается the light color.
cinderella for both clutch. all glittering gently quality excellent. money is fantastic for such. thanks to store
slightly larger edge краснодарский shipping month. отслеживался to track. packed well, a slight smell. quality all good.
klachi is very good, matches the description. fast shipping. 9дней липецкой area to. school новодний on the night. satisfied i .......
received your handbag, it is very beautiful! pretty hard, holding, evening bag for optimal most size. is covered, пошита very neatly, inside have small pocket. chain long, fastens good, bag inset. quality has been very packed, plastic inside bubble, помялась during transport bag not to, all metal parts вспененным soft wrapped. month to less shipping ярославля, отслеживалось all.
wonderful bag breadth the breadth as picture. small roomy, little uncomfortable opens but it is not scary.
package новороссийск came in 17 days. отслеживался track. smell no. match really goods. very easy. оккуратно packed and done. thing, excellent. to store thanks!!!!
handbag excellent, дошла fast, packed well, thanks to store.
vintage super! as picture. in 18 days delivery ростовскую area. packed well, аэропакет inside, holders повредилась also from the sides and not to were. good bag smart
thanks!!!! extraordinary beauty.
description picture and match. not осыпаются sequins. the quality is good and cheap looks. came quickly. коми республику in two weeks
match commodity description, all дошло fast, was than stated, satisfied commodity
in general, wrote as before, forgive дешевенькая gold hardware. me by неё without general better. there is a strong smell, so it should ventilate long before, than leave it. for evening is roomy bag very light it. go out with a couple of times it anywhere. packed well, inside was air parcel.
Came quickly for 2 weeks looks expensive live much better