SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Feseldo.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.feseldo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
nicely, me arrive 5 weeks, highly recommended selling, just take 6 ORDERS More Others PRODUCTS same fashion selling
serious store
not regret to received. returned money
Super quality. super store. thank you
really Good, Third time order!
super beautiful
thanks for order
all is wonderful. strange stone mount only, with впаено as turn, because of this just one stone, your money but overall stands.
EXCELLENT
goods
look good, подлиннее chain desired
all good recommend shiny, like all, of no, stones all in place,
Ok
thanks
beautiful
beautiful
Everything is beautiful and neat
рахмет. керемет зат
it is perfect
labai grażūs.
looks beautiful. but! very poorly вклеяны stones. now i do not give стану. but 925 everywhere. dilemma short. упакованно very good!
bellisimos :)
just set wonderful, glisten stones, description all-match. store recommend good luck and prosperity him.
excellent quality-store recommend responsive shop хрооший fast shipping
Thank you very much. I'm very satisfied. Have a nice day.
заказала 11.11, 19.12 received the mail. умничка store, very attentive) very satisfied commodity, pleases i once again buy. jewelry set very beautiful, amazing glittering. seller recommend! order more'll)
delivery of the month. very well packed, in bubble. quality is good, looks decent. recommend
like set, overall дошло all, pebbles all in place. store recommend.
Very good quality. This set looks like in the photos.
Beautiful set of jewelries.
very fast shipping. I am satisfied,beautiful
beautiful 15дней shipping thank you
but it is not good set silver. only have silver
good.but i hope it will not change its color.
perfect. rose delayed a pair But and day han new.
excellent
Beautiful beautiful beautiful! So impressed with the product.
Perfect
It s very good item. Got it for two weeks in Kosova.
Very good quality and fast delivery to belgie genuine satisfied and more for my sister.
Thank you