SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Feseldo.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.feseldo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
perfect! thanks)
lovely tie all very gorgeous
The quality of this product is very good, but the store don't send the correct colors (that I explain at messages left after the shop here). The send three ties of the same model (of four), as the picture, but I send messages to explain about the models (by code). Unfortunally. Delivery was very fast!
3 ordered, all come quickly, fully compliant with the description. match color also photo. fabric of course, top grade no, perfect for this price but it can consider! satisfied, recommend!
Ok, delivery 18 days to Tallinn, Estonia.
Great
product description free, nice quality.
I'm very satisfied, till next time
free pss Handkerchief no worth and twins
Great quality for price. Ties in mall are usually $30+ USD and these are close to same quality for way cheaper!!
all cool, tie on bang вяжется. holds knots. in the comments write широковат tie that, but i показалось so, and here is exactly коротковат: tailgating вяжется винзор. medium quality cufflinks: little кривоваты, regarded as you gift then. have a small недочет: marriage tie triangular middle tightening of fabric. but due to the striking eye color in.
perfect, good quality
Excellent quality. Highly recommended.
tie cool! dad брала gift
all good.
Good quality
Is like the detailed
handsome simple store
good, fast delivery
quality nice
volvería a buy.
Loved it
hight quality as
very fast delivery
Really Appreciated. Thanks for your product on time. And highly recommended to buy form this store.
very good product description and free. we love comfortable hot (my wife and me). pcs
small is compressed to a package is a little confused condition. except this also issue no 1 per month.
Nice
Very good
AWESOME AND VERY HONEST SELLER! VERY TRUSTWORTHY AND GENUINELY CARES! OH AND FANTASTIC PRODUCTS!!
very beautiful.
only falta A best display
muito emprecionado com a qualidade and fast selling recomendo this muito chegou
beautiful written 100% silk, gently all size than the picture поуже, youth daily. thanks a lot!!!!
the best product
Nice touch with dots. Has a slightly faded appearance which is quite classy.
Thank I got my order
excellent free shipping figment Is such as i expected, variety quality
quality product
Really quick delivery and good quality!! I will order again here.
Was more of what i expected
Very Good!!!!!
enthusiastic i) set surpassed all my standby) ниточек no-. true ждала very long, but it was worth having)
ok
!
Super, thank you
very neat and bow tie. flat доехал moscow to of a month, отслеживался track, normal packing. fabric slightly shiny, matching which suit. tie length 148 cm, полувиндзором my that when a height 166 cm allows it so bottom sticks from led tail is not the front below level оканчивается front when navel but higher buckle. to store thank you very much!
fantastic. new pretty fast han To be. very nice and SET Neckwear las is very well. very good deal By store. 10.
Poor packaging but fast delivery
good items, good store, fast shipping to Hungary
Fast shipping
Excellent, nice product I recommend 100%
The quality of cloth is good but stitching is not upto the mark.
you only answer the now arrive item, what the company By les Dio that message bags, do not care set beech lo company shipped OTHER head. the Which-absolute Is blame child. Is blame the company that you choose.
quality nice material, i like a excellent quality preció-.
Exellent
awesome..thanks
satisfied
Nice tie set: Excellent quality and look. The Tie, the handkerchief and the cufflinks are high quality and looks very good. 10/10 in price/quality. The only thing I noticed is the colour of the set is a little darker than pictures, but overall is amazing!
Nice quality tie for a great price
all ok!
good quality, match commodity description, color is rich, material touch.
come to order the month ростовскую area. quality is good. thanks to store.
great !! thank u!!!
the material is very shinny
perfect EVERYTHING. highly recommended.
while the descripcion Compliant figment bag, no BOX Indicates you comes, A and single bag .... deberia detallarse, as if the Wants ONE To gift fashion BAG no Is very optima To it.
very nice material. very fast delivery
. normal .. tie, handkerchief and studs with. your money worth it.
got order in about 10 days good quality will order again from the store I knew it was good quality because I had ordered 4 already imma show you a picture of these two in the four I've already ordered
bn
Ürün kaliteli fotoğrafları ile aynı satıcıya teşekkür ederim
A good set for this price. The handkerchief's edges could be sewn a bit better though. The delivery took 3 weeks. In general I can recommend the store.
excelente. de seguro seguiré comprando
Very nice material! Just like the picture.
Пришло быстро. Соответсвует описанию. Качество хорошее. Рекомендую!
Very pleased with quality, tie and cufflinks and hankie. Very fast delivery too!
all as expected, good quality, very good price/value relation
Good evening, I acknowledge receipt of the articles a few days ago and thank you very much. With my best wishes Daniel R.
item received as described, cravat is amazing I luv the color, A++ eSeller
good quality, fast and free shipping to Germany, thank you!
Very nice. Not sure that it is really silk. But very good quality. Thigh and easy to knotted. Thank you store.