SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Feseldo.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.feseldo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
perfect! many thanks to the store!
thank you! just grade handbag! ripstop, color and comfortable!
slow shippment, but good item
Super bag for small price.
zamówiłam once again and again time satisfied
bag very good, medium size zipper pocket a good lining. material. store store and 5☆. thanks for подарочек.
so so quality, bad paint, washing переживет sure don
москву delivery 2 month. good quality, matches the description. goods store recommend.
it is almost a month. cool bag, light and bright. seams in order, cute rope in kind. in general, store recommend thank you.
cool bag, i is basically ожидала) delivery of the month.
wonderful. мечтала is about long, dense, colorful roomy. fast shipping
good bag for your money. cute, quality is also ok big enough, huge but not.-unique tightening appeared on the handle not know whether затянула itself, so whether came. but first заметила not. weave handle made of thread, tightening such can do quite easy so. pocket inside only one small lock.
the quality dessa bag and impressive if you'll pra purchase here no brazil sure enough would 150 real pra up my woman adorou
I thought it should be bigger. Smaller than usual beach bags. Do not put a lot of stuff. Good quality. Yellow smile - gift from the store.
bag cool. well sewn. durable. free shipping przypinka;)
som Tašku objednala 1.9.2017. Prišla 4.10.2017. ako for obrázku them. som Dostala aj darček-smajlíka. No after otvorení zistila som, že them zle našitá nakrivo podšívka and vrecko them. skoda, že nemôžem dať plný počet hviezdičiek.
Good item. 3 weeks to get to the US but great product
thank you! just grade handbag! ripstop, color and comfortable! gladly bear!
Bag as in the description! bright, sewn well. there is little smell, but for me it is not critical. track tracked everywhere, ordered on August 14 came to the post on 11 September. together with the bag came a cute little present)) did not communicate with
Cool bag! reviews about it much repeated will not. Shipping to Moscow 4 weeks
I ordered 3bags and it received exactly for a month. Bags are perfect, large and ideal to the beach or to the city. Material is very soft and comfortable. My cat likes it very much, he told me he wants one bag for him :D and thanks store for gifts. It recommend
Great bag. strongly recommended, large, firmly made, for the price is take blind :) great, highly recommend. Big, beautiful product.
Fajna torebka, miękkie sznurki, jakość dobra jak za tą cenę :)
Great bag for a hike to the beach)) corresponds to the description. neatly sewn. decorated with a surprise-smiley icon) delivery 16 days. I recommend store!)) A great handbag for a trip to the beach)) corresponds to the description. neatly stitched. decorated with surprise smiley icon) shipping in 16 days. the seller recommended!))
A great beach bag. .. super .. arrived in 2 weeks in new york. very good for the price. delivery about 2 weeks to new york. thanks
Handbag cute. such as per zdjeciu. future within two weeks
Delivery of three weeks, the quality is excellent, most of the beach-opmsaniyu correspondence)))
I am in love with the bag. It is spacious but has only one small pocket inside (I would prefer more). The rope handles are super soft! It is really beautiful. Shipping was pretty fast.
Great tote bags. I had ordered 2 bags and only 1 arrived. The store assured me the onther one was on it's way and it arrived within 3 days. Good communication by seller. Very happy. Recommend
Bag of excellent quality. the store would recommend. Allow invitations not wrinkled. Packed well.
Tašių Gera kokybė. tvirtos jokio kvapo. pardavėjas bendraujantis. rekomenduoju pirkti šitoj parduotuvėj. ačiū
Very good quality, lockable zipper. have pouch for phone/wallet inside. Zaskoczyły me very soft strings :) super recommended!
Super!!!! pretty bag large but not too. zippered. inside pocket cell or keys. has come in approx. 2 weeks. if you will check up when you wear this zamówię even more designs, because too are beautiful.
Picked up in 18 days reached. ideal for me sizes. :) thanks for tiny gift
Nice bag :) I like it, it is big, not smelly and good quality.
Slovakia. cenu Taška it good for here. Materiál latka. leto Pekna on a aj k vode
Great and really beautiful bag. Quality is nice, zipper works good. Fast shipping and nice gift from the store ;) For sure i will buy more from this shop and reccomend it to my friends.
Very nice bag, good quality for the price, I recommend
18 days. all. all good shipment. thank you stores.