SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Feseldo.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.feseldo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super
Normal. Over time will turn yellow)
ok
Chic cover! Definitely I advise you to order!!!
Excellent cover, all buttons are protected. Order regularly
Nice cover, nice to touch, no smell. Came in 10 days, fast shipment
Meets the requirements.
Very good
The most ordinary cover. Classic
Pack came surprisingly quickly, product is well made perfectly fitted for IP 8plus but poorly protects front screen
Perfect fit, thin, doesn't add volume to the device, perfect.
Fast delivery, for iPhone 11 came perfectly
Went to Nizhny Novgorod for a very long time...
The cover corresponds to the description, sat down as cast on the iPhone 8, did not expect. On the back cover there are no traces of adhesion, it looks dignified.
Walked for a very long time
Delivery-month. Behind the covers only in this магаз, this time took immediately 2)
It came quickly. looks good
The cover is very good, thin, just what I wanted! Even the charging slot closes
OK!
Arrived in time Product that corresponds to the description!
A cover of good quality, came in a packing foam film. Of the minuses: the holes for the speaker are cut slightly inaccurately, but it does not interfere. Plugs on the charging case and headphones do not close because of the small length.
Norms
Good!
Ok
A ** case but pts Long walked to me
Good
Waited two months parcel
Cheap and tidy. Seria in mind.
Enchanted with the case fits great with the phone and also has a protection where the mobile is charged
Straight lines of people and yakisniy) for such UAH more than pieces 100
Excellent case. Must buy
Very cool both tactile and quality.
The cover is excellent, soft, for iPhone 11 sat Super! Ordered 13.10, came 20.11 immediately to the mailbox to the Krasnodar Territory
Casing fits perfectly!
Cover in good quality, chic for its price
OK
Excellent base cover. Sat down like a glove. I will order a few more for the future
ㄹ
Mega Cool cover!)) I will order more, let them lie))
Хошимина case
THANK YOU!!
Good
Great cover!
Excellent fit for iPhone 11
Normal cover for this money.
The store is good but the shipping company doesn’t work!
The goods came, all OK
Cover fire, the back wall does not stick due to the porosity of a small one on the case
Everything went down. The mower diyshla for 2-3 tyjdnya. Classically for the Taku, I just know!!!!!
Before St. Petersburg for a month!! Cover Super!!! I recommend
Thank You
It took a very long time, all the fault is the post of Russia. Super case
Everything is super, sat perfectly and looks nice))
Before Hmao came in a month somewhere. Good.
Normal quality cover. The description corresponds.
Good cover. He took his time.
Everything is fine! Dirt on the photo because of me (
very satisfied, it suprised me in good way :))
Good covers
Great case for your money