SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Feseldo.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.feseldo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
a beautiful ring ⭐️⭐️⭐️⭐️⭐️
Thank you!!! 5 stars!!
I love the ring, it's beautiful
ok
like Is the image, Shipping very fast 18.
very beautiful ring
ring cool
is cute. recommend
very fast about 2 weeks. very nice. same as photo. the my size was the 7 stayed perfect
I was sent the wrong size. I ordered a size 10 and got sent a 6.5 :(
Good quality and good store thank you :))
free shipping RING This nicely single PEGA clothing free CARVING equivoque esque me and This I have a poco small. recommend.
very beautiful and good quality, but thickens and has just feeling she pushing others fingers
beautiful.
exquisite simple and beautiful переливается. thanks!!!
ok
Looks good. Bought like a present.
Top i love it
good
gorgeous
fast Shipping. the same with the photo product. prime quality.
lovely ring! thanks!
ringlet and quality is very beautiful. recommend will very satisfied.
ringlet really like! pebbles all in place)
beautiful
good
The ring is beautifully glittering.
found lovely too, my finger is size 24 no brazil, agradeço the help, because me said that the numbering correct would 9, and gave certinho!
ringlet lovely, quite jewelry 6 size 16
super quality. 1750 in the store is i p. 2450 .. earrings .... and here... for any money one one. and super fast shipping super store!!!! thank you
заказала by 16 size 6 perfect. look very expensive, sit on flat rhinestones all item, quality unexpectedly cost for made. 2 come.
thanks. very very beautiful delicate. advise buying!
luxury ring. slightly угадала size like the ring. shiny, of course, непередаваемо. привыкла hand while, slightly because uncomfortable, very thick wall mk. this account for feeling, if it тяжёлое and statement.
суперское simple ring, very beautiful, fully усыпано around, stones all in place. 24.11 заказала kazan come in 22.12. thank you so much. i happy.
arrived goods marriage without and general in the. the arrived goods marriage without and general in. and in general goods arrived marriage. ring is very beautiful. дошло fast shipped quickly. магазинеу thank you.
nice very Bright one brillantico as bad stall But Well By value...
суперское just received 14.12 ring made 13.11 order
Is lovely free shipping Shipping rapidísimo!! no doubt Is a store and other compraré.
very beautiful, incredibly glittering! finger took 16 size 6. sitting slightly loose.
shiny unreal, not turned hand photo, beautiful акуратное, it is trackable order fast, good luck store, thank you.
free shipping RING me super fast arrived Is more lindondenlo you measure looks like me super stick good. free shipping By thanks hair product.
excellent, fast shipping stones all in place, size (8 подошёл for 18)
-good quality first impression jewelry. how will to wear, look. important, their оставались stones to places. тульской week to three area. брала to our size 10 20. finger on'll нсить.
very beautiful ringlet! заказываю second time. fit by 16 size 15.5. all stones in place, shimmer chic! to store thank you!)
ringlet very beautiful, all shimmer pebbles all in place. заказывала friend. and order yourself, really liked. to store. less shipping month.
the world EVERYTHING think q Is swarovski nicely turn the stick!
Beautiful, beautiful rings! Same as pictures, maybe even better! Thank you store!!! :-)))
Very beautiful ring! very good! high quality, the stones securely attached, everything is in place, shimmer)) shipping fast, the packaging is normal, but reliable. 16 took on its size 6-too big, I want to order less 5,5 think will be just right! Seller recommend ring is) the store success and prosperity)))
Pts fast delivery, the quality is good, all the stones in place. size 5,5 came on 16,5 on the ring.
Beautiful ring, a little visible paste which sit stones.
Super fast shipping ring for the money and looks so fun can be