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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I am very happy with this bag! The fabric is sturdy and the bag has a pretty big size too. this bag also came with the removable chains and it just work perfectly for charms and keychains! very good bag for such a price.
this bag is just A-MA-ZING! it's so big and very nice quality! i will definitly buy another one for myself the since i bought this one for the friend ♥ it took about 2 weeks to arrive in france ~ sorry for my bad quality picture who doesn't do justice to this wonderful itabag
This bag is amazing! A lot of space to put decoration, very sturdy and strong, the chain is very handy as well! Can't say anything negative about this bag, definitely recommend buying it.
The bag has a great quality and it's beautiful!
As described.
PERFECT. It came realky quick and it is much more bigger than I thought. It will be a great gift, thank you so much.
The gold color is very elegant, and A4-sized folders/documents really do fit. The straps feel sturdy too. Plus, the chains at the front are perfect for hanging key chains so you can use it as an ita bag!
I love this bad it is cute big and sturdy
very cute, Thank you!
Excellent quality! The bag is nice and roomy and can be used as school bag
beautiful!!!
Items exactly as described - Good Quality - Would buy again.
Wonderful product !
Beautiful quality. Only took one week to arrive in Australia. I will buy more! It's bigger than it looks in the photos. It can fit a laptop.
Great item! Recommend the store!!!
excellent backpack! the pretty дошел fast, just two weeks, переживала пришлют that is very different, but good reason, commodity description all-match. on the road does not hurt. store recommend
i love the bag! it's exactly how i expected it to be, very satisfied. it is big and has the lot of space-i will definetly buy another one for more keychains; 3
thanks!
Took about as much time as it said it would, maybe a little faster. The product is really nice quality! I really like it. I've already started fulling it with things too! <3
Love it! Much bigger than i expected but its only good for me
It came close to my birthday, I'm very happy! The bag is very well made, beautiful.
The bag is beautiful! and spacious. I can fit everything I need for a day at University into it (if I'm not taking my laptop with me). It is definitely larger than the normal heart-shaped ita bags so suits me better. The front part of the bag opens up so you don't have to go INTO the bag to put your charms and such into the window of the bag which is a great aspect, in my opinion. The window is VERY glittery so reflects a lot of light, so keep that in mind. Also, the bow is a little uneven but it's barely noticeable since it's black on black anyway! Overall I am VERY happy with my first ever ita bag!
I'm quite happy with this product, although I was originally under the impression that it was completely blue and light blue in colour, but that was just a mistake on my behalf as the bag is in fact white and blue. Still a nice bag, although the zips do feel slightly flimsy but for the price it's what you would expect.
very fast shipping, product is just as described, thank you!
I love the backpack fast shipping! thanks
so cute
The bag is really great, as big as descrived, well made. One star less because in the description the store said the bag will be stuffed when shipped, and it was not.
I love it!! It was like in the picture ☆ and there wasn't any strange smell!
this is a lovely bag absolutely perfect to hold all your cute charms in! it's pretty, good quality , spacious and arrived in two weeks :) I love it!
I absolutely love it! It is exactly as pictured and shipping was fast.
its so cute!
Thank you so much. 1st time buyer from New Zealand and 1st time buyer on aliexpress. very satisfied with shipping, bought it last Friday and received today(friday) which is a week. very satisfied with the bag too, didn't expect it to be big but at the same time I wish I could put my drawing tablet in there. anyways I will buy from this store again. kinda annoyed that I can see the sems on there. the strings I mean. Thank you again. I recommend this person.
It's absolutely perfect! I ordered the heart bag from this same store and it's way better! It's much bigger than it and it's easier to put charms in because the front opens. I love it! This seller is amazing :) Also got here in a week which was a bonus! I took pictures of it with my heart bag to show the difference in size.
Super, I'm in love with this bag! Fast shipping and delivery, I recommend this store. It's big enough for A4 books/papers and the front "window" has rainbow glitter <3 Quality is good, the zippers are smooth and all the seams are straight. It's made out of PU so I'm not sure how long it will last me but I'll just buy a new one then. Awesome thank you! 5/5 (will post pictures later)
The bag came veeery quickly! And it came in great condition, it's very roomy and I can't wait to use this for school :D there's so much space on this bag i'm not sure what else to put on it!!!!!
This bag is so cute! Bigger than I expected and great quality! Can't wait to use it. I'm so happy, Thanks!!!!! =)
Received quickly to US. At least the silver version of this listing is not one of the mini replicas-- it is exactly like the picture, about 30cm across at the base of the window, includes metal heart charms, TWO D-rings at the top of the window, a removable gold chain, and nylon lined straps. It was packed flat so it is not warped at all. I like it. The glitter is rainbow color, I wish there was less, but overall it is true to the listing.
Great quality ita bag. Everything is well made, even the chain on the inside front of the bag. I definitely recommend purchasing this bag and from this store. The shipping was quiet fast, almost less than 2 weeks for me!