SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Feseldo.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.feseldo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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second заказываю has! good, thank you!
exc
all good
Very quick transport due to our national postal-service collaborating with AliExpress. Item looks perfect and as described. Free gift included as well :)
Beautiful case
perfect high terrific
went long отслеживались not to russia. it is a mailbox. case excellent, fit all, cutouts where you need.
fit for size 90%. long shipping
quickly come!!!! fully compliant with the description, perfect to my подошёл 5 s. also have and plug to plug headphones. store recommend)
case excellent, perfect fit, all the, recommend
super! i liked it.
phone came quickly, straight all, neat, not помятые. put the store gifts. here order now'll
Very hight quality
fit all
very nice cover. To iphone it goes, not including other. highly recommended. almost tardó time month
not ожидала, case that will be so good quality. отслеживался track, 2 come. uniquely cases you will order;)
Just as discribed
Clean, simple, really flexible, fits perfectly on my device. Exactly what I was looking for. 5*
Product as described,good fit,quality looks good,good value for mone,quick delivery.
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perfect case! soft. fast shipping
good cases excellent sit
Rychlé dodání, vše v pořádku
good
Very fast shipping. Recommend
very fast shiping.
whole пришёл case, all совпали, track отслеживался not
Not bad =)
all likes. the store thank you gift. all is very fast
like
lovely case!
excellent, slim, transparent. walks довольная girl, case that i took неё i like gifted новенький s and;)
very good!
equal the photo, loved the mimos.
Excellent
ideal for those who like stock ". very thin. from protect doubt that, from scratches but accurate)
good, soft case, for plugs with holes. дошёл in 40 days, not отслеживался. помялся little transit, sat phone but good, tight, not visible ровностей. recommend! to store thank you
пенопластовую was packed box, spb дошло ned 2,5 to, very satisfied!
заказываю second. all is excellent. very like connectors is closed. advice!
excellent чехольчики
case is good, size slightly but does not match, small
case good quality but it is not tight облегает phone. by phone, if dropped that it does not fall out from the case.
fast enough have cases, on iphone заказывала se 6, 8, подошли all, to store thank you
заказала заказываю all excellent second times more
normal case
parcel has come, put in негаданно неведанно mailbox, the first see all in standard case is ok, чистенький and one month yellow already will because wear quickly.
store recommend order thank you very much super fast пришол case ukraine 10 days delivery
returned пришёл money case
it is not, all returned in good faith
shipping-super!!!! yy 09.11.2017-received yy 28.10.2017 paid!!! quality super. store recommend!
Really happy!
quality product friends gönlünüz let you be at ease
nice very good thank you
perfect подошёл
thin excellent, not feel. спасёт from drops of course not, if only from scratches. satisfied, дошёл quickly. кинули box. and yusb plugs for порадовали nice headphone sockets