We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
GOOD
thank you!
finally received bag, was over 2 shipping, prolong life to protect, to store claims but no. description all-match. looks very effectively the specific light, серенькая and easy. it and me and it is like and recommend buying and satisfied so seller.
Took very long to arrive but product is great! I recommend
super!
Przesylka ordered 11.11. sent was 23.11, a dotarła 02.01. handbag is very pretty and delicate, because the material on which are those trójkąciki it siateczka, so hard heavy things better not wear, when fleszu does not change color, long strap is inside bag. pack is nicely packed, i have no reservations. and super contact store. recommend :)
like bag, high quality made.
the trop beau
normal, order more шол month, but need заказывала that we bear 11.11. arrived 23.12. cosmetic bag big)
unlike others but good product free long time!
perfect as the image beautiful love. thanks :)
very good for the price. it feels little paper like but looks very good
very beautiful.
so so oh дешевенко looking, made дешевенько but your money, надоотдать due, gently
elegant handbag, height quality!
preciosa
beautiful bag
very lovely
looks very stylish and beautiful, all i))) quality excellent
beautiful... for a bargain price
I really liked the bag, came quickly though not tracked. well packed and to my pleasant surprise, sewed neatly.
Chic bag, goods come in a week
The order came for 3 weeks in general, sending. Thank you very much, Bag is excellent, as i imagined. quality at 5. thank you store, for responsiveness, t. k. I am very назойлива, but always answered me)
Excellent. 2 weeks