SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Feseldo.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.feseldo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
quality not much, but beautiful look completely not durable, пойдут not every day, развалятся fast, two and a half month, not отслеживалась...
look just like the picture, I hope they last long too!
comfortable beautiful, toy as. as проносятся know. thank you.
Good
cool boots, it is like ..
заказала white shipping half month, грубоват мысок, but over поносить can and such price
a good deal for the price
came in a month. they are wrapped really really nicely in a like,woven cloth bag. the material of the shoes is very very soft. i am very happy with these. Thank you very much to the store.
boots is very good!!!
The product arrived in number 39, and I bought in number 38.
I bought a size 11 hoping they would be bigger in the leg... However there's absolutely no chance i can even get my foot all the way in this boot! made for skinny Asian legs only! waste of money 4 me! shame because they are exactly the design i wanted in white! free hair elastic included.
very satisfied
My third pair. Still happy!
highly welcomed
very beautiful. as seen. excellent Purchase!
shinier then i expected
Quick and perfect delivery!!!
well received it is perfect thanks
really super all!!!! and namely заказываю first time in this store is this store! this seller strongly recommend this shop all!
Sirs. The product arrived in good condition is of excellent quality For which I am very grateful for having given me your valuable time to make this purchase thank you very much for your service Greetings from Cusco-Peru
best fast shipping, measure 41, bit push fingers...
9 took 39 boots in size. printed cloth slip silicone pad to only. satisfied commodity. advice
new all my WHITE BOOTS me ha
megnificas
such as the very pretty good. seems сапожках in these leg much smaller, than actually. see will like to wear.
sizes are not correct to small and the quality is poor.
girls do not buy it. i do not even dispute смогла refund. photo please look. marriage. новгороде in придётся pay me more boots new repair for boots обезку both for 900 rr. распрдаже bought the regret that cheaper
as for size not tell. feedback by заказывала, friend. 36. the exterior is not bad. not know how reliable. walked month. have odor
quickly order come
Decent boots, but there is at least a 2 size difference. You must consider ordering 2 sizes larger than you need in order to be able to wear them. If this was in the original description, or if I had read others feedback I would have known to do this. The store sees no reason to add this to their description. The seller originally agreed to refund the shoes in exchange for changing my "reason for return" so as not to tarnish his reputation as a seller or have a bad mark on the product. I agreed, and then they changed their mind. Despite sending measurements and photos of the drastic size difference, when asking for a refund or exchange, the seller blamed me for the problem and refused any reasonable exchange or refund. He instead offered to take me out to dinner if I'm ever in China.
boots good quality fast store sent, company in stock moscow пролежали cdek but long, but one must reported me this company, where he found to seller and reported my order thank you me to seller 5 ставлю star, boots same order more different color, молодец seller, recommend
No comment
love them!!
I'm very pleased with my order
boots good, the autumn!
Take a size bigger please
Fit nice
fast shipping, thanks
Very Good, i recommend .
beautiful.
promised all like, 30 days delivery.
Pretty well. Thank you.
boots good, оккуратно made, угадала size here is not only, but it is my mistake wear'll take a bigger думала with toe cap, but not угадала, вообщем big. store table match (see the длинне foot). someone sell. no adhesive residue, light smell. pictures выложу later. delivery of the month. will be worn as,, appearance but over 5 star
all is well.
we took 42 to 90-40
winter долеко, thin fleece!
order satisfied
boots come as the photo. 43 41 go. маломерят two sizes.
my size 41 small 43 заказала! packaging is complete, boots such price for normal, fast shipping
cute my very even boots size 37, number заказала very... 7 perfect fit to store. for me, this 9.12.17 home delivery brought 11.11.17 заказывала order is very satisfied'll покупкой❤❤❤наверное... normal white black
Thank you!!
free shipping arrived ORDER, But Is high quality not the I thought...
meet the description, on the foot look beautiful. минусов of, воняют exquisite.
bien
shaft of boots is very small/thin
100%
the rare breed ROSTER Is a poco, the acabaré By creo FLOORS shoes, But nice. i like it. i was afraid of, but it's a pretty brown fast shipping.
horrible very small
very fast and free shipping By Price nicely, But Is pure plastic
Dear Friend the goods have arrived Thank you
order is 23.10. получепн 01.12. отслеживалась shipping, courier доставил order at home. size подошёл. like boots. thank you
they are short not over the knee a good boot very thin
boots excellent. will like to wear, look. the store подарочек thank you.
very beautiful, fully compliant with good material and description. quality excellent price
boots good appearance and will see how to wear. size подошли. brought the courier home responsible store. recommend. small подарочек put, thank you!
very good
came quickly, порадовала shipping! thanks to store, all recommend! пойдут good for autumn!
i get my order very fast. 11 days.
Minu jala # on 38, saabastel 39, tellisin #8. Täpselt parajad. Sobivad kevad-s ügis hooajaks. Talvel kandmiseks võiks olla #9 (40), et mahuks sisse soe sisetald (ja sokk).
I love it thank you very much
11,11 заказывала, and it is 27,11 on your заказала like boots with insole войлочную вставила 35-37 it is very convenient
are perfect! thanks for regalino
a bit too small
good, little маломерят. shin small. without zipper. shipping courier up flats
brought courier themselves but like too non written autumn winter can but them freeze, think oh spring will be good, wear personal basically so they can заказывала 40 to your large 43 but proved if is nothing toe thick wear how many tested not know! store recommend!
Goods arrival after order : 16 days. Luggage tracking : to home arrival OK. Japan Size: 25 cm. Order size: 9 (40). A trustworthy store. Thank you so much !
meet the photo.-weather dry одевала полопались nowhere 2 degrees. slightly угадала size insole исправила all but
Love my new boots, needs cushion inside, but package good, each individually so they would not scratch. Arrived 2 days earlier than projected... also glad I ordered a size up my size would have been too small... very nice boot, smells new even will buy another pair next time... just kinda wished they a little wider for my jeans, but still love them!!! Best clothing I have bought from Alley.
16 days to NL, very happy In EU i normally wear 39, this time i ordered 40 (wearing with thin socks) and they fit perfectly!!
beautiful, good. less walked month. recommend.
Thank you!
nice
beautiful boots but one that feeling is made of soft heel minus cardboard.
like boots, брала russian 37 8, fit all, one is minus shipping city in transit пролежали 1,5 month we in this store fault but no. shop good, seller responsive.
beautiful boots, 39 size 9 fit to our. there is a little smell of glue dry only seems weather carefully look on the leg, подошли подьем high.
so anything, маломерят, pure брала to work. delivery fast, to straight flat.
many thanks for подарочек and boots. take this boots second store recommend.
j'adore!!! i have taken heuresement largest ^ ^
good evening! I got the boots - everything is very good! Thank you!
Minu jala talla pikkus on 25 cm, saapa # siin peab olema 8 (39) sügis-kevadeks, 9 (40) talveks. Siis mahub soe sisetald ka saapasse. Tellisin 8 (39) paras sügisel või kevadel käimiseks. Kitsamale jalale. Sääred saab alla keerata. Peenemale säärele. Need ei ole külma ilma talvesaapad, selleks on need liiga õhukesed. Kuid disain on ilus, sobivad teatrisse, klubisse “pühapäevasaapaks”, ilusaks aksessuaariks rõivastuse juurde! Mulle meeldivad.
all, the only thing wish want is as zipper... paste тянешь boots afraid порву soon, near heel. look good, quality made.
boots size order to more small can be different. i do not like sole material, some plastic, very slippery them in the rain. printed cloth slip-resistant to'll.
super, description, narrow foot shoes consider unique!!!!!!!!!!!!!!!!!!!!!! size, but we брали 0,5 cm more if mk will be on flat foot take the маловаты. the quality is very good, the delivery problem were not big, walked long
money such for super, slightly slip outsole, притруться think after wearing. just say no more endurance about came.
boots excellent. look good, but i, unfortunately, large.
boots good light, not only размерчиком угадала, re придётся order
order less walking month. courier delivered. as boots in description. quality claims no. with full косточкой заказала 41 rr 40-12, is turned need жестковат just right boots only. but in normal. more: cost босоножек boot no need to wait something super the more that the written as all have. please read carefully. to store.
заказала 7 september, october 13 received courier. неплохие at a glance. but to голинище натягивать усилеем with. дополню after wearing.
excellent boots, item and satisfied i store .. 2 week delivery
all, size is consistent. quality good. autumn.
very cool, all like the photo, very light, home straight доставил courier!))
good boot for this price!
boots super.
size
Fast dostavka. kachestvo horoshee. na size 36 took 6, perfect fit.
Our 38-39 ordered 9. super! the smell of weathered. delivery fast! stylish, high quality!
Good boots. there was a slight smell. weathered. size 38 approached the size 9.
Thank you very much! all as in the picture, thanks to reviews, I am very happy!!!
Great boots. I wear size 38, ordered 9 can be a thin sock odet. delivery of less than 2 weeks.
Fast shipping and good quality. I recommend this store.
Nice boots, the parcel was not long. thank you for the gift.
Very good how to wear will not know. the only thing I нехвотает lock
Fast shipping and delivery within 3 weeks. Nicely packed with a small hair band gift, thanks store! Easy to put on, perfect size 6 (37). Made with silky soft PU leather, no strong smell. Beautiful off white colour, great for spring and fall seasons. Love it, good purchase!
Thank you store, great boots, these are 3 in a row, super fast delivery, ordered 15.03.17g. poluchila 8.04.17. yy Lipetsk. packaged well but without the box, it is necessary to take 2 sizes bigger correspond to the bargaining table, I recommend seller, keep it up. I wish you success and prosperity. 5 ++++.
Thank you store, the boots are good, as will be worn look, but for that kind of money just super size corresponds to a bargaining table, delivery fast, packed without box but well, I recommend seller, for rezinochku special thanks.
Very fast shipping!!! days!!! still managed to be like them. Boots are very comfortable. on the legs look very cool!!! girls autumn boots!!!! keep in mind!
Very good! Boots are well made and look good. I have european size 41 and I ordered size 11, and they fit perfect. Thank you!!!
The order went 3 weeks. thin n/leather on the toes and heels seal. comfortable. for the money normal
Boots are good. thank you
Boots got 2 weeks to Moscow. super fast. size 10 on our size 39 on a grand scale and lightning good fit. thank you store!
Thank you store very good boots, although packaged without a box but packed very good, fast delivery, will order more, table sizes match.
Boots super, for a full calf but inside подьёме something wrong done-cuts in the leg, appears only when worn, 8 grew. 37,5 not for wide feet, I will wear. track to track.