SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Feseldo.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.feseldo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
fast delivery and good quality product
lovely جدآ ****
Beautiful ring!!
mega cool
very beautifull .. it like more expensive
14 order. 8 in.
the described as was took almost 2 months to come in tho
product really beautiful. sin i wrong, and can't use.
Bit bigger than expected
all ok very good
haunted! like the picture. very nice, seguiré purchasing love This SHOP! thank you.
order received, rings are just as described. nice finishing ams with less weight. will shop a gain. thank you store. 5star
very good quality fast delivery) большевато slightly, but it's our mistake. to store thank you)
дошло fast, продовцом satisfied, meet well.
Great... value for money and good quality packaging . Excellent customer service. The ring arrived packaged well and in a really good amount of time considering it was shipped to uk. The ring itself is excellent , we’ll made and very comfortable to wear . I find myself spinning the central section a lot and the movement of this is very smooth . I think for the money they are well worth it and I have already ordered the other colour to wear at different times. Thanks
not recived ring
size but very class ring pancake угадал not incidentally ганцевич 20 days to come
excellent
Looks nice
Love the style and the inner part of the ring is very smooth and comfortable!
VERY NICE
Good quality! fast delivery . I made mistake with size :) a little bit bigger that i need :) but thanks to store any way because of good quality and service. chain rolling btw ;)
все классно. товар классный, только с размером не угадал. заказал 7 думал это на наш 17 пройдет. Не угадал. маленький оказался. ну все равно товар КЛАСС!!! советую. только размер предусматривайте.
Для своих денег - кольцо отличное :) Только крутится не так легко, как хотелось бы
доставка довольно таки быстрая. все как в описании. кольцо интересное
this is sooo beautifulThank u so much
Колечко классное! Всё устроило! Брала себе на большой палец 9 размер. Он наверное на наш 18,5...мне кажется будет. Качество отличное, внутри оно очень гладкое и удобно снимать. Ещё интересно, что внутренняя часть - цепочка, крутится, то есть она просто находится в калее кольца. РЕКОМЕНДУЮ!
потрясающее кольцо, не окисляется, удобное, декоративная цепь кстати вращается
Крутое колечко! Шло месяц до хмао. Гладенькое, без изъянов. Правда когда цепочку крутишь, поскрипывает)) в общем мне понравилось! Но муж снял, сказал че за шляпа? :р
Кольцо супер. Размер 7 соответствует нашему 17,5. Пришло в красивом мешочке. В подарок ещё пришли цветные переводные тату для тела.
A beautiful ring, fits well and seems to be good quality. Recommend
Perfect, as described, with the added extra that the chain spins, perfect for my son as he has ADHD. Who needs a fidget spinner when you can have a fidget ring! He loves it and we would happily buy again. Thank you, from SheShells Jewellery.
Заказал 25 октября, приехало в Украину 1 ноября, ещё 12 дней тут путешествовало, это уже наша почта. размерная сетка точно соответствует размерам. цепочка на кольце крутится плавно, не скребёт. приехало все упаковано в мешочек и ещё и в пакетике внутри мешочка. очень доволен, всем советую.
Доставка почти месяц. Пришло вместе с чехлом, подарок от продавца типа. Кольцо классное, цепочка внутри крутится легко, не скрипит. Смотрится здорово, но я с размером промахнулся всего на 1, заказал 14, а нужен 13. Будет ждать пока потолстеет палец =)) Продавца рекомендую.
Полностью соответствует описанию, в Воронеж доставлено за 21 день. Продавцу большое спасибо! Рекомендую Всем!
Красивое кольцо, быстрая доставка, заказано 9 октября, 26 уже приехал в Саратов. Возможно будет великовато. На второй фотографии рядом с кольцом 18,5 российского размера. Цепь крутится, звенья скреплены не совсем аккуратно
Çok güzel beğendim tessekkür teşekkür ederim çok az bi gecikme oldu ama olsun türkiye ölçülerine göre 23 numaraydı buranın ölçüsüyle 10 numaralı ölçüyü aldım
Buen vendedor, en menos de 3 semanas me llegó. El artículo tal como lo describe, es lo que esperaba.
прикольное кольцо. брала сыну, ему понравилось. СПАСИБО