SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Feseldo.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.feseldo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
come very fast, .. won march 9 today заказала march 2 молодец store. .. very good glasses sitting not good plastic face... i'm довольная
passed the leadtime, however the product is wonderful, identical ao that is advertised. .. i loved the my glasses ....
very cool, good quality recommend.
delivery fast, it's all in intact, points стёкл wipe cloth have storage bag and
tq... i love it .....
loved ....
super
-thank you glasses gorgeous take slightly pra arrive more yield all work out. the two are in perfect condition .... much agradecida tmb pela attention store, always ali answering my messag.
very cool glasses!!!
product arrived in optimal conditions. glasses super gorgeous with perfect finishing. one point negative is he is a little heavy no face.
I ordered them 04.02 and recived 27.02. I love them! very good quality ! not cheap plastic. I'm gonna buy another one!
hot beautiful this sunglass j'adore
communication very good, product in good condition, packaging the best!!! very happy
great product and great store, the product arrived time skillful and in great condition, recommend the everyone.
not small face.
It just took longer than wanted for shipping over 2 weeks but still great glasses
super sun glasses!! really beautiful fast arrival, packing way.
very quality
really nice! just as described. recommended
wonderful sunglasses, sturdy, come in carton box, complete with case and cloth, store thank you!
обалденные glasses,-hundred times will recommend))))
very fast shipping
Excellent. Thanks a lot.
arrive super Rapido and are beautiful volvere buy.
very satisfied! quality super. thank you
perfect! venían in BOX and Good condition
Okay so the store was very nice and friendly and the glasses arrived very fast. Glasses came packaged very nicely and came with a handkerchief to wipe them. LOVE LOVE LOVE them
3.1 :) пришёл made 14.12 order beauty! and put points to тряпочку чехольчик :)) true was packed into one carton, but have сломались запросто glasses box еслиб повредило that all lucky целенькое) thank you! order more'll
there is a little spike at the right up lens.
great quality and soooo pretty, love it
excellent product. excellent quality. Shipping very fast
High quality material, great sunglasses, recommend
cool glasses! orders from this shop always satisfied, glasses and подвели. олнозначно'll wear, look expensive, nice shape, дужках beauty all)
Great store.i appreciated replaying to the emails.item received on time.however it didnt deliver to my home i had to pick it up from post office.defenetly i will order more and recomand it to my friends
cool glasses! very like!
fast shipping and great quality!
all normal, only on scuff дужках
super full normally. to store very satisfied all i recommend.
good glasses, fast достаска... опри заметила not order, attached glass that "skull" стеклышками with eye :-)
about shipping was иркутска to two weeks. тряпочным points and come with cleaning cloth for defect without case in the box. in general, glasses удивили like very nice. will love to wear.
same as description arrived in 8 days well packaged
like a picture. good quality. love design. excellent packaging. Rapido free. store recommend.
best glasses i on ali заказывала, carton packaging even brand! all carefully packed, just come in perfect condition, not even in perfect condition this shop купишь! i wide face, glasses, narrow face look even but elegant, checked! order more'll!
заказывала received 27.10 20.11, packed well, no scratches. very like glasses, stylish, quality is good. look at 5 points! more заказала in this shop discount, to that;) recommend!!! all super! very satisfied.
quality is good, third buy and glasses.
Great quality! It looks just as in the picture!
Glasses beautiful great quality very fast shipping thank you will buy more often.
Excellent points. I liked. sit perfectly only slightly hinders the screw in the nose evo clear.
Excellent product, I loved the color of the lens. Could only come with a more resistant cover to protect the glasses, other than that the product is great, just like described. great store, I recommend.
They feel really nice and sturdy, a nice weight and look great! Well packaged with pouch and cloth.
Cool sunglasses! but come with marriage. there was no one on the nose pads. if it just fell off, would be in the package, but it was not. I asked to return half of the funds. to contact the store via whatsapp, asked to cancel the debate, promised to send the item. Administration Ali worked quickly and returned half the cost. cancel the dispute failed.
Parece fragil pero es igual que la foto el envio fue en un mes :)
Chic glasses. my daughter is very happy. fast delivery to Moscow.
Love em! Going to wear em everyday! And they got here sooner than expected!