SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Feseldo.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.feseldo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
this colour is so amazing! long lasting and easy to apply! the pic is of a drawing 3 days old.
Nice feel. Too shimmery though.
walking in the month. the the ожидала. color pink, not pure gold, but overall almost looks like the picture. texture is different from the picture strong. or only to eos увлажняющую lipstick, насмерть засыхает. липнет to each other, try not lip better so daub on each other. faint if chemical odor, but not worried. брала cosplay party so happy. is not for daily use.
not bad gloss, 38 # color match in real многослойном applied, golden light give one layer and luster. leaves tack but when applied on the lips, not every day, and so on "exit"
it took more arrived, loved and gorgeous as the advertised
texture is not quite good, the color as photo получился .. layer smear need 4-5 this засохшая it or came, айс or original quality. лопается отваливается pieces and, rinse the only for s/m. .. g 2003-4 fashion are eye liquid like so also the трескались) кракелюровые if want short lip, the order) 33 days came, rf отслеживалась to
Good
avoid store
simple ווואווו! 4 lipsticks invited, all top notch! pigment great! fast dry on lip so long lot holder nor smeared. colors just as the picture one for one. going order below כאלה lot long!
in my opinion, it is not, and gloss, not specially pigmented, large pretty sequins. пупырковый and box packed in your bag.
all likes
out заказываю first time. lipstick very like.-, shiny, beautiful. is long, but's comes to all important. thank you. and all recommend store
non sai per nothing!!!!
more went month. this заказываю store for the quality is always satisfied first time and price. color matched. not sticky,-. many thanks)
Love the Product
the color is wonderful! optimal fixing!
Sticks like superglue, but no color in the wrinkles on the lips. Recommend only lighter colors. Unfortunately PostNord penalty fee.
lipstick excellent
love it!! it feels very light en smooth! thank you so much!
very dry. отвратительный and odor. advise. throw out to me. very sorry.
as photo new arrived Peru one month! beautiful color
Very fast delivery. Good product, very longwear.
is sent different color. написала store. returned.
georgeous when applies but after stands mto dry
Super, long lasting
beautiful
Ļoti labi klājas, krāsa skaista un noturība izcila.
great product! blazing arrived!
beautiful color Is More rose gold super Bright, however reseca lip texture fashion. chili handmade dress demoró 2.
long, good, thank you
thanks to store. шла волгограда parcel to about 35 days отслеживалась before receipt. color darker than the picture, but very beautiful.-, not sticky.
more shipping заняла month. color matched picture, life of up to the 20th. lip lays down very strange, when высыхании crack. not like.
all super, leaves no trace. сушет not lips. дошло quickly. умничка store, meets directly.
but not bad pamada прошёл have apparently shelf life, though bad lays down keeps good, packaging year specified. for дошла half month.
ok
nice aborigin bespoke suit .. and aromany too fragrance
nice
very nice
slightly gloss sticky, color is very beautiful. like in general! thank you
Good quality. Very sparkle,fast shipping 12days to thailand.
free shipping funny this super lasting gloss
perfect, thanks
The store send me the wrong product but It helped me to solve the problem ! I kept the products they are great
Just Perfect!!!
thank you! fondant good
Smells funny but is good for the price
delivery fast, thanks to store. luster very thick not размазывается, only shortcomings but засыхает-all and highlights lines on the lips.
free shipping Shipping Is too slow no It the View wired custom my country and the excess traveled FOLLOW UP indicaba the package, new arrival you my country retrasando.
wow perfect
lovely color PINK, But many brillitos, wholesale cuarteado But Is normal time goes By that Price, To comfortable and Is More worth the metal one time, not you LIPS stick, recommend, Shipping super fast, satisfied
Perfect!!
darker not much glitter, but beautiful. smear шумит lips hard not it if over excellent lipstick.
two weeks received spain. good product. buy a this SHOP Is the second time and EVERYTHING is ok. fast and nicely PRODUCTS Shipping protected. this Is purpurinosos flash powder effect metal fashion lipstick blue purple. pretty Is FIXED and hard, mucosal By though dress Usually ir SOMETHING More But like most fashion fixed lip liquid fast. good Purchase, recommend.
luster is not matte lipstick. matt liquid lipstick lips dry as on the lips smoothly, not растекается
all good.
cute, пигментирована is not strong, layers into a pair of must be that is, if you like on the lips silver.
The color is amazing. Apply a little or a lot to give you completely different looks. I will be ordering more. Thank you.
Great! Items arrived very quickly and are awesome!
wonderful loved
Parfait
Awesome lipstick. Colour exactly as shown. Fast shipping, arrived in New Zealand in 7 days from time of ordering.
many beautiful luster very sequin насыщеннее slightly brighter and color, than the photos. so all and super.
25 days come shine, on the lips shiny. thanks!
Best lipstick and quality totally recommended!
beauty relays photo all lipstick. twinkle lipstick. looks very expensive and rich! quality store for thank you!
заказала 20.09.2017 sent 18.09.2017 lip gloss. brought 19.10.2017 messenger. was packed, come without damage. color bright, rich. caramel than smell like a very delicious. very resistant, rinse hard) a little sticky. порадовал me order. and recommend it range.
has pretty glitter and is difficult taking, but i particularly liked.
more дошла владивостока parcel to month. отслеживался goods. gloss quality good, keeps on the lips long. продовца recommend. gloss 33 tons
good quality, can be used as base--backing tint shadow beautiful luster. order пришёл fast
transfers slightly, but are colors lovely
lipstick very cool and more order yourself a pair of))) came quickly, smell nice color super
5 with this order, dout no! great product, great customer service free shipping lastest faaa by far.
заказала 21.08.17 27.09.17 came send. delivery before московской area. hren full. if to thin layer, externally стертая day as the lipstick. if to потолще layer, the ball. does not irritate the lips. rinse not. in went garbage.
Nice
delivery fast, polite is store, shiny as the photo, color but that's also coincides, some, very зато smell) the seller thank you goods)
same as photo, good figment, very Bright and Length
It very beauty fool
excellent quality, lasting gloss, непонятный odor-. to store thank you care for! recommend!
i can! super came to!
free shipping Shipping was arrived-very good time and package. free shipping color hard time! strongly recommend.
gorgeous, loved! high quality and durability.
rr 106 with liquid lipstick metallic luster elegant! but the order about: 1) заказала 28.09, выслали same day delivery. come to the post office 10.10, time-2 ie record until it by fast shipping; 2) pleasantly surprised, lettering and black matte box-packed fondant as color rose gold. here you, and even on-нанесению suggested me such price for this incredible something; 3) smell not опознать смогла, but it with impurity конфетки chocolate or any liquorice, or something like; 4) pigmentation, oh dear шедевральное something this. me кидать тапками can, but lime crime from crushers diamond originals переплюнула it to me; all of good
Lovely red lip high quality price i recommend this store
excellent figment
Smudge and water proof! Glides on well but dries the lips a little.
lipstick very good!!!! color just chic! размазывается and not dry on the lips.-. (from bad-odor минусов but it quickly выветривается)
Top love
color is very beautiful, lips my but not fit, dry cracking and effect, who is recommend lipstick stand
order received. to store thank you!!! keeps on the lips long shiny lipstick very beautiful very!!!
fast, cheap, normal
fast, cheap, normal.
отслеживались and fast as always come lipstick, satisfied very focallure заказываю first time, very shines with shimmer and glisten very different different lighting resistant нанесла засох and minute подождала lip i liked it because it not shine com on anywhere and leave traces, first photo shooting in second light lamp, as in always thank you very much
cool brilliance, apply gently
mail item come from when ordering october 6 21. good delivery time, not думала, so there will be fast!!! №40 заказывала like gloss. worn on the lips slightly brighter than the picture. first sticky, подсыхает then. sanitary apply to think it over lipstick, естественнее color will then. satisfied i in general. thank you!
beautiful
++++++
Good
thank you! заапах хорошийё1 совпадаетю and color
brighter than the picture
good pigmentation and lasting! i'm contentedly.
super! 27-го заказала оренбургскую area in september, 11-го забрала mail with october.
thanks to store quickly parcel arrived below two weeks. satisfied commodity