SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Feseldo.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.feseldo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
According, selling many thanks
excellent, smoothly lays down, color slightly different from the picture
great lipstics, second time ordering
love figment lovely and quality nice color
It's convenient to use but it seems to wear off quickly
Too fast delivery. lovely shade.
-enough, lays down but not as smoothly, very fast delivery packed dignified
free This LIPSTICK BRAND love, are Cool
have заказываю second time. кортинки on colors match all like in the description, matt. ставлю 5 points.
excellent, all like in the description
love... love More q whitening liquid pq these are very pretty and Duran creamier
have three. this lipstick adore!
i really like
not much resistant. not dry lips. color not like in the picture, комментариям to navigate the. more order shall.
quickly. the like that. thank you!
dry lipstick lip, color approached, photo seem lipstick that brown shade reddish and more applied at present. that some red brown, not know how to even color name) no odor no. delivery of the month самары to
love. great value price. no have the LIPSTICK MONEY By and matching Lip Liner. will not Is the first buy and nor latest.
love! t like a This. free shipping Shipping was ever super fast. Home under mount 20.
I just love every lip crayon things that focallure have. I once had the metallic one and when I buy this one there's some difference. This product smell a bit like crayon, a bit annoying at first but this is long lasting. Easy to apply, easy to reapply, long lasting, great shade (especially on my dark lips), cheap, not easily break. Recommended shade yea! Thank you store!
order received quickly, 20 day very good texture, beautiful colors. i recommend this store.
заказала february 6, 4 забрала (рязани). chalk wax from the smell, pink color more than red. not заказывала itself, like normal resistance but. отслеживалось)
nice color, very beautiful, неестественного none gloss. product in small quantities, but i крашусь rare, претендую because the quantity.
Nice lipstick, nice colour, tastes & smells not great but colour is good so this is a minor point. Really good value for quality
This store is sooo gud..will buy soo many products from him for sure..!!
cool. first time not заказываю
my love, Is pido second time fashion shoes. are matte But not too. balm Use men's hoodies and eat me aguantan many Hours if not no. luxury COLORS are alike. no smell. highly 100%.
шла long color good, not much dark, but тюбике small in lipstick. пересушивает not lips.
t like color and touch
beautiful lipstick
lipstick, picture is not fit the slightly
very beautiful lipstick! rinse and easy to dye. recommend!
very good. i. m very satisfied
this lipstick заказываю first time is firm. are satisfied. with such a best price!
fantastico
not перестаю thank the opportunity to buy shop for store and cosmetics недорогую and quality. thank you!
for cool lipstick texture. very like. but the color does not match the picture. wine red 19 number, свеклы slightly lighter.
wonderful encantp figment me!!! Is creamy and demoró under a month in reach chili.
very good very quality nice figment and quick free shipping Shipping very happy and figment muchísimas thank you.
very nice 03 It very good looking color. when the test-Give volveré view. rapidísima delivery, encargué 30-and receive the Day 9-
lipstick and keeps good like is the picture color matched
насыщенная lipstick, matte and not easy to rub off.
good, soft, устроил color, smell no.
Loved the color for my dark natural lip color
bright lipstick. moisturizing good. and leaves-but not footprints. in order to satisfied. and this i was need.
very small lipstick, have odor
good, not waterproof course nice but
fast shipping number 8 lipstick class
grade
I've Just received the product...Quick shipping...Well packaging... Thanks @store
good store, free ORDER me has come quickly... thank you.
неровно little worth стике in, because of this may сломалась (or something like plasticine smell colored pencil lead pencil familiar smell. store :) ждала not more such price for this продлял сообщал protection and several times
color is the same as the photos. fast shipping оооочень, track отслеживался. not rub off lipstick long is plus big!)
lovely color-looks but fragile
have take three times, small for mac super. color, slightly moisturizing when love-just high resistance lips dry hard. short полдня on.
loved, gorgeous. very contented.
-, color good, like me not smell, the rest in all ok!
lipstick, has no taste, smell. true color is not as described, brighter.
cool lipstick! not dry lips, apply perfect! темней slightly color than the picture, i брала 19. all вообщем class, order'll again! almost шла month! thank you store!
good
very good quality
match тону on picture, smell not. пробовала not yet. came without damage.
very satisfied. i really like
super lipstick
good lipstick. beautiful shade. thank you.
помадку долгожданную your received. all super. касественно packed. отслеживался track. fondant. thanks to store.
very thank you very much store, came very fast, мною immediately contacted with seller, it. order traceable all the time. always like me by ali посылочки receive, certain it as a surprise photo one thing,-when another and воочию can see. always nice, when order оправдывает standby. that's so сечай: very fast delivery good packing, lipstick quality no bad smell. can be said to completely not smell. and here color slightly darker than the picture. single layer lipstick lays down, but better used pencil food when, rub off. non oily, but not dry lips. and appreciate on the lips нею with походить to вообщем optional. to seller thank you!
excellent, keeps good on the lips, not растекается.
good products
thanks
dark More q fashion But Is nice like picture
Perfect
great product, only not eh matte long-lived but the color eh seamless
заказывала has such a satisfied, last
came package. regular store связывался me where сообщал and. lipstick very like, color beautiful, lays down smoothly.
very nice t like a
bien
very Little
good, притный smell.
заказала 27 september, siberia received in october 17. shade 18 перепутали no.!!! recommend)))
really super!!! order only here'll
2 came lipstick. not заказываю first time. i like packaging is complete, sealed, shelf life is present. color is also classy.
made in lipstick pencil cream texture, applied to the nice lips. breadth the breadth as the main picture color, not where there in hand. рыжину leaves in color. заказывала when have my hair black red now, lipstick рыжим hair is here to perfectly fit, and here will be bad темноволосым look. running out the color is really рыжину.
Is nude color lovely matt love.
good, came quickly:)
love repetiré More COLORS hoodies
good lipstick lays down, keeps long shipping fast. all super!
have заказываю second time. lipstick, long but keeps on the lips.
lipstick excellent
Nice color.
great product
good and no smell, no. is fixed
matt quality, not растекается. коричневее slightly color...
lipstick excellent
good, but rub off while eating; beautiful color, as picture. very fast shipping
lipstick very like, color slightly brighter than the photos. wonderful packaging, can take a gift. fast shipping. more'll store in order. thank you!
-very. perfectly.
lays down lipstick good, can not ball. color as picture. nice smell.
+ 5 lipstick keeps all day, is not going to. although brushed felt moisturizing, not on the lips dry. struck me this. to store thank you!!! color to be brighter the sample.
such as for money, satisfied very))) etc'll more order
lipstick has no smell, matte really! convenient and easy to apply! recommend!!!
lays down good, no matte and slightly darker color
super lipstick! smell good, anti-pilling, excellent product quality and packing. came in box. color matched. excellent!!! pushed lipstick.
quality super fast it! not not ниче разбилось помялось)
подсушивает lipstick lip. color matched. packaging have quality.
bad pencil shade and tone quite different but not quite my. lays down good, pretty also keeps decent.
excellent _ №02, fast shipping almost no smell, easy to apply, securely closed (a). 12.07.2017 production date, 11.07.2020 working life. dark color the брала designedly to use as contour, perfect effect gives tones other when using. -- perfectly keeps floor-enough days including dinner.