SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Feseldo.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.feseldo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
SUPER! beautiful ring
Piekny pierscinek, i am very satisfied with your purchase. recommend the most!!!
Received all. God bless !
very beautiful ring, very nice quality and lots of bling, looks very expensive
excellent, only size doesn't fit (large).
17 super all заказала 7 number
Beautiful!!!!!
Super ring!
luxury ring! glittering incredible quality is excellent, меленькие stones, all! satisfied so, purchase, black and заказала that!
very beautiful!!!
excellent quality! recommend
ring заказываю excellent second time. size 17.5 8 заказываю
hizki arrived product
ring to fast shipping good
ring design original. not easy. 28дней lithuania to travel.
nice and fast shippingn
It's ok. it is well finished.
эффектное, glittering very, beautiful
super :)
beautifull ring!!!
excellent ring!!! 2nd заказыаю. this store to!!!
ringlet excellent!
super
all super long went course отпад ring but who curious, feedback on full itao: http://m.itao.com/detail/show.htm?postId=4000001441035963
very beautiful ring. no огорчило perimeter multi stones. no their toe negligible. therefore only good grade
Super! there is not to you fault;-) Quickly and efficiently.
beautiful ring. suits made product.
bomb simple ring)))
shop recommend store and satisfied wife ring excellent
ring it very fast, medium or large подошёл on size 9 finger. beautiful. massive look a little, but beautiful. to store thank you
super переливается ring, влюблена
glittering very! sorry no middle finger to лезет (less нино to month. trackable
excellent ring) advise. size 6 16
заказываю second time, stunning beauty humdinger!!!!! unreal переливается beautiful!
beautiful ring!!! shipping time wasn't bad too, it came earlier than I'd expected it... thank you store ♥️
cool ringlet! заказала finger size 16,5 to 7. заказала 11.11, иркутск 29.11 in it. satisfied commodity, store recommend!)
beautiful ring
Beautiful ring..quick delivered to UK... thank you store
дуже карне кільце. дуже швидко прийшло менш ніж тижні 2 gz укрпочти sent sms.
метале rhinestones in, stripe is pasted and imitation crystal looks very cheap.
though size 9 to be normal 8
beautifil ring sparkly and shiny
so so) заказывала p. wear very 7 16,5-17. fit all exactly like i. separate store касаемо thanks!!!! carefully packed and reliable, stones all in place. all super. seller super!!!!!!! ****)))))
no more me as приезжало,, less, packaging beautiful, точ such as the picture thank you very much store, удивили
Excellent. like the image q. arrived ever super fast.