SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Feseldo.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.feseldo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
excellent quality
perfect. looks very good
nice item deal with
great tie can was to use it
swivel
great price. good quality. color mirrors.
excellent bar ends. recommended
excellent quality
Colour looks good. The cuff link is a bit disappointing
produto muito nice and boa qualidade! chegou em 3 week.
Very nice article, well packed and quick shipping. Next time again
Very fast delivery! Good - and nice product! Beautiful color! Give you 7 Stars!
lovely.
i am satisfied this quality and service store. thanks.
like discription good quality
good store
Hello Seller In reference order number: 90378050855763: received in good condition. I gave you A 5 Star for your Excellent Product. I Thank you so much. Edgar.
perfect
fast shipment
arrived all ok great store
this суперский) quality excellent, no smell, tailored косяков design-no expensive) my husband will be the most beautiful)
the tie is optimal, cute fabric, cufflinks in great condition, scarf set is small in comparison with the brazil, it took 3 months and almost turned out the protection, cheguei open the dispute however one day after arrived, creio q my groom will use with the suit,
Great!! Looks perfect, no smell. Thank you, store!
ukraine 25 days delivery of the come in integrity, color good, thank you!
Same as the picture
пришёл item fast, super. satisfied very))) also groom))) recommend)))
nice
great color combination, very sophisticated - pure silk
дошел order. quality super recommend. store good.
excellent
very satisfied. tie quality high quality stitched. not paid attention when buying, that go with tie cufflinks. just cufflinks high quality made. buy satisfied, another plan a pair of order.
excellent product! high quality! recommend store!
great quality, this store never disappoints, I have ordered more than once.
tie beautiful, quality is good. in this we times more expensive. recommend. thank you store!
did not expect so fast and respect респект :)
EVERYTHING ok
Exactly same as the pictures and description with very good quality. Relatively fast delivery. I recommend the store.
month to more шла package нижегородской area. from 14.11 to 23.12. the claims item no. пошит very good, ровненькие all seams. thank you store!
beautiful!! :D
Excellent - fast shipment to Norway
fully compliant with all description
perfect as always
rapid delivery, (as the terms Ali), after 3 weeks. Super quality mega pozytyw. recommended!! Instant delivery, (as per Ali terms), after 3 weeks. Super quality, mega positive. and recommend!!
Item as described,has arrived in good condition and in time,I'm satisfied!
shipping fast. beautiful set
Excellent quality! Like the pattern.
Ok
very good quality. really silk. match photo. reality in slightly darker, beautiful but still
The tie is ordered got lost in the mail, locally, so my mailman now is wearing my tie somewhere and i'm very angry. But this store did everything good and i ordered 2 more tie's directly and got them very fast, so i did't get my first tie, but overal i am very happy with the support and communication with this seller. The delivery of the second order, 2 tie's was succesfull and i got a good price. Also the tie's i did get are very nice and good quality, i can recogment this store and i will surely order again they have a nice collection and are very friendly.
like tie, under of metal cufflinks would be better if but gold, look удешевляется white
excellent quality tie set
good
fast shipping store for many thanks (урала north 17 days) one more gift-tie: fancy and пёстрый.. strongly recommend the shop!!!
Just as the pic.. shipping was fast .. thank you so much to the store
perfect More A pedí Four and sent gift
Great quality tie and square, fast shipping. Buy with confidence.
are beautiful. love. pediré More selling yes answer His thoughts. recommend
good product, bright and beautiful. i'm satisfied.
perfect!! quality nice
Very good quality. Can not recommend any higher. Absolutely happy with product. Thank you
Nice necktie set!
very good quality goods
great store goods ok.
2-3 weeks. packed in a little tight package.
article lovely fast shipping
ok thank you!
beautiful
all ok.
very good quality
Excellent value and a great service, many thanks
lindíssima
nice product good shipping.
perfecto!
love it
gorgeous
all like the photo. поаккуратнее and could be платочках on stitch. three flat st petersburg заняла shipping.
new arrived figment time! good state
very nice store thank you
Was not the tie i have ordered. The item I have recived was horrible
got order in 18days very good guilty will order from store again
Shipping Primorsky Krai 16 days. track to track. everything is fine.
It is so wonderful. The quality is awesome. Satisfied with the product, friendly store and I would highly recommend to everyone..
Everything is fine. delivery fast. gregarious salesman. I will definitely order more.
Delivery fast. the quality is good
Tie is beautiful the quality is good. we have is many times more expensive. I recommend. thank you store!
Good figment equal to the description, good quality.
Good store! good product! good communication over verzendingstijd. he was right it there within 2 weeks so well in time for the party! thanks seller!