SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Feseldo.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.feseldo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
quality product, fast and safe shipping
beautiful!!!
very beautiful i will recommend to my friends
Gyönyörű!!!!!
Beautiful! Super!
very nice and goog quailty thx
very nice product quality same like display photo... so i will appreciate ...
very good product was packaged. отслеживался track. very beautiful. pebbles all in place, shimmer shiny and beautiful. very satisfied! many thanks!
Thank you so much...very fast shipping....I have received my goods in 12 days... I'm also satisfied with this product...as like picture....
perfect
Beautiful!!!
good product, but the brancelet foi broken:/
good
wonderful product.
nice
упаковоно пупыку easy... but very good three layers! and decoration very delicate and beautiful!!! i satisfied!!!
lovelly! best buy :)
the descrive very fast shipping
very cute set, fast delivery, recommend
beautiful jewelry. nicely made
The necklace was torn by the same sea I was wearing. I turned to the store but have not received any response for a few days. Too bad
super i recommend this store! many thanks
Oh My God, Its so gorgeous - it was her expression after receive the necklace set. I am really hapy with the quality and fast delivery service. Marking this store as favorite. Recommending
minden rendben!
thanks. Tesekkurler
Super
лайк
it came very fast and am happy.. and it's beautiful
just as in picture
Super super nice ... fast shipping ... many thanks.
Beautiful for my bridal studio I will be ordering more
very chic set! in looks very beautiful, expensive! delivery fast, отслеживался track! thank you store!
Something is missing
item was perfect shipping was also excellent i loved the product
very nice as the image good store ok thanks
Received as described. Happy with the purchase. Recommend store
beautiful necklace and earrings, just for holidays
the product not arrived but the store made the refund and was super considerate!
receive one diamond was anglue but was glue it back otherwise perfect
in two weeks fast shipping -- ивановскую area. packed perfectly. thank you for!
very nice as the picture. nicely packed. recommend
it is of a month, very beautiful
beautiful above description
free shipping arrive figment in convenido time, same as the store mention Features las, well packed.
Free shipping but the first to arrive in Toronto (11.23) among all my orders on 11.11. It is so beautiful and looks very expensive. I won't hesitate to wear it to Christmas dinner party or a wedding. It sparkles like a real gem. Packaged very well in thick bubble wraps. It is more than I expected and for the price that I paid, I am definitely delighted. I strongly recommend Seller and merchandise & will order again from Seller. Thanks a bunch. Merry Christmas 8-)
very nice necklace set and ear ring and bracellet. I love it!. Its sparkling so beautiful!
beautiful product according to the description, fast delivery and well packed.
fast shipment
Is and has tardado poco in. 15 days. many thanks
well received .. trés beautiful necklace. j and i have loved recommade .. many thanks ..
as picture please store
perfect, but the bracelet i broke it :(
very fast arrived wife like very class
went about one month, quality) all come whole, made carefully advice
superb quality omg for the price!!!
necklace is very beautiful it is fast! to store many thanks! item recommend!
thanks store amazing product..
Parfait
Amazing jewelry set!!! Much nicer than the photo. Very fast shipping.
just as described. verry shiny . looks really nice. happy with this purchase
Beautiful. arrived fast and well packed. I recommend!
Beautiful set. came quickly.
Product very much, made qualitatively. excellent packaging, delivery is also very fast. feel free to buy.