We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good quality products and Excellent Customer Service Thank you
perfect size
congratulations for the store product beautiful and quality, recommend can trust.
second top you buy. 36/37 brail Use, pedi spin 39.
I have size 39 bit ordeted size 40. Just right They are beautiful. Thank you!
Nice boots! Came quickly. Good manufactured work, good price. Ordered size 8 fits perfect Eu 39 but actually 38.
THE BOOTS ARE BEAUTIFUL !!! I WAS NERVOUS ABOUT THE SIZE I ORDERED BUT ITS PERFECT..I WEAR SIZE 37EU..SOMETIMES 38 BUT NOT OFTEN..I ORDERED SIZE 8 AND THE ARE PERFECT... THE BOOTS SAY 39ON THE SOLES..THE ONLY THING I WILL BE DOING IS CHANGING THE HEELS BOTTOMS..THE ARE SLIPPERY..THATS WHAT I RECOMMEND.. AND ORDER 2 SIZES UP!!HOPE THIS HELPS :)
Unbeliveable comfortable like there was no heel at all! Lightweight and with removable "straps" even! I'm more than pleased! Thanks!
boots good warmer desired but not winters our though now weather is after the window the the заказывала i size 39, come and 38 (my) is оденешь toe впритыкон will be.
boots come in size. of course ожидала more warm boots. тонковаты. разочаровала shipping three weeks cdek kept at my parcel courier, приезжали not to us, these themselves as long as we not arrived.
fits perfect, looks great
match commodity description, size 39 37,5 just right. and there are traces of glue smell, выветрится but hope all the foot look good. walked very long.
love, good stitched, comprare other INSURANCE
lovely perfect good size!!
Perfect
i have not received shoes (but returned store money!!!
Gorgeous boots, just like in the photo! They're very comfortable too!
new received 15 days, fashion regular SKIN Is But looks good calienteta By inside poco COMFORTABLE
the shoes are gorgeous but a bit small ;( i order my shoe size 39. but it's feel like 38 :(
comfortable, light, clearly size walked, excellent traction, not slippery. store responsive, recommend.
good product
excellent boots. a large smell. ступинатор comfortable. but not siberia посоветую in winter, be cold
compliant, very lovely a good size
item distressed ZIP rattan
37,5 russian on (39 whale) approached, november 26 october 21 order come сдек courier. price for completely. match commodity picture.
super lovely ankle. very happy. sitting lovely, warm. thanks
quality average, заказывала winter fur but the spring autumn that only ((large have problems courier ((month ..
Nice!!
boots in principle. cause of course delight, сойдёт but over 1700. the strap-неудобное (minus that star). надеваешь and растегивать снимаешь when need their first shoes, thin material very they second and not enough and their long. little thread stick in the seams but not critical, easy to retract cigarette lighter. 7 size заказывала (worth 38 shoes, my length 23,5, bone widest point where foot width 8,5). подошёл size, more влезет toe. fur's inside, standard 10 think. сдеком have very fast, home delivery. saw have in store, have bought hardly course but think поношу. these shoes big plus, extra large even they fit ankle, straps and lace long гололедом with справляется sole протекция well and easy.
super. very like. стопу took 23,3 cm to 7 size.
The shoes are very thin, but the shipping was quicker and the shoes look good.
very good product! recommend!
shoes though not bad quality. some not have problem with the products. where кое торчал glue. отклеена was insole. заказала 8-ку written on the shoes 39. our 38 foot 37.5 i. small but proved. nice goods that come сдек вруки personally brought
good boots) size fit perfectly, took 39 to your 8. all is very good) sit foot comfortable, see will to wear. i all very satisfied, recommend)
Great quality and good customer service. Will sure to buy again.
first of all need to change heels after a few steps are fealt becauce of. every thing else but is very good. varm boots very!
was quiet... liked very... have needed only me acostumar with the difference between numbering and place the cm... but already learned!!!
quality is good. heel steady. how to wear can back, or without. warm inside, smell no, comfortable. excellent 23,5 cm size 7.
I chose No.39 european numbering. Unfortunately, the boots are small. It is not 39 but smaller. The heels seem higher than 5cm.
дошли quickly. color are good. heel высоковат but shoe comfortable.
i fell in love with them. it is very comfortable shoes. have bought 39 size 43 to your place sock for warm. safely and think winter fur + small can wear. material soft, not stink. neat seams. the only thing i all same сниму наверно straps. prevent wear shoes. yes seems them and better. but the case taste. вообщем very satisfied! recommend. many thanks for store quality products!
Very nice!
7-ку брали 36 fit perfectly. good quality. fast shipping thank you.
buy sterling chaging women do the day the light shoes floor fluffy, tearing and off and door no dish so cheap shoes not data quality price too off give 5 stars in the no
all good, угадала стопу took 24,5 cm size 8 to size. капееееец long is 2 month shipping......
Very beautiful boots...
Very Good. 38 fit 37
The boots had a strong smell that came with them. They are good quality, but my customer says that she will not be making purchases for my products because of the bad small that has come with the boots. Great that I had a first time customer, terrible that because of this that she will not be shopping with me again because of that high gasoline type smell. Great shipping time to the USA though. Order date was on 10/7/17 and received by my customer on 10/19/17.
size, 24,5 perfect стопу подошли on, shoe comfortable, seen a little glue, if look, wear'll!)
comfortable. excellent 7 23,5 cm (заказывала's)
look, size approached, even like. more time will tell.
enthusiastic full! perfect look comfortable, warm, made by good, girth adjustable. size 7 36-37 впору found. see will like to wear, version of the warm have less put eye the delivery problem случились-caring and courteous store very сдэком, suggested itself seller next day care. thanks to seller, ❤ 10 boots 10
cute, comfortable and warm. 1 arrived sardinia about half month. very gentle and store.
boots in general are very good. size 1 marking. учётом took 39 37 to your warm insole. was very strong smell, выветривается but it. pu leather is very soft, enough to pair likely seasons. shank wide comfortable. of минусов-it feet around обматываются straps that completely. unbutton their account, then as early as zipper. heel comfortable.
cute shoes. recommend
excellent boots! fast shipping autumn заказала, winter must also take
Super
gorgeous
as all in description. shipping fast. photo вложу posture. to store. thank you so much perfect size 23.2 to 37
Boots are super! Everything corresponds to the parameters, very beautiful! Came for a month, courier delivery. Thank you very much for such a great product!!!
Fit perfectly and there was no smell at all. I'm very satisfied with them and I can't wait to where them with my cosplay.
Fit perfectly and there was no smell at all. I'm very satisfied with them and I can't wait to where them with my cosplay.
Dessu j'adore and lucky that i have taken a size
Omg!!! this is sooooo beautiful ❤❤❤. equal to the image, perfect quality, great finish. I'm in love!!!! fit perfectly, super comfortable. beautiful beautiful beautiful ❤. thank you, I loved the truth!
Beautiful! comfortable! delivery to the house!!! Thanks store!!!
Good product. Arrived to Brazil in less than a month
Loved is beautiful and very well made, just had a little smell but went out. excellent store very communicative, the application requested the color brown but changed my mind and asked to send me the black color and so the did loved *-* thank you (use 33 in brazil)
Precious and super Rapido
Very helpful store! treated me very well! I loved the boots! is very comfortable and fit perfectly. shim 36 and asked 7. received in 1 month and 17 days. no charge!! Great seller!!! i loved the boots! it is very comfortable and fit perfectly.
Fast, the boot is exactly the that is in the photo!
Perfect!! same as shown in the photo!!
Cool, and most importantly comfortable boots the order came for two weeks great on your ordered size 37 7 all came, Of the minuses only that, that the fasteners to unfasten to remove the boots but it's all nonsense, great product, thank you store
The order arrived within h weeks. all davolno, thank you store
Super.
The order came to Moscow in 12 days. the quality is excellent. on your 35-36 ordered 5 on the sole written 36. on the leg sit perfectly. fit not very thick socks. very comfortable