SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Feseldo.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.feseldo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
came package in time, good, even in perfect condition and not помялась lipstick box from! lipstick about the difficult to say tint that is, like an ordinary сьедается and rub off, but part shade and гигиенички from its moisturizing зато matches the description. thanks to store, cool thing!
lipstick cool!! recommend
fit all, very like, thank you)
ok
good
дошла very fast, packed well, super moisturizing
arrived lipstick without damage, quite fast shipping good moisturizing. color, xs... not уверена, so i заказывала) photo apparently it looks a little different. заметен effect not specially scent, but overall неплохая lipstick. sanitary and decorative mix. thanks to the store
all like, lipstick good quality felt not on the lips, color is rich.
one cutie. confers a natural air.
super, not rub off, not dry lips
it is very fast
Item as described. Recommend store. Perfect colour and nice texture. Love it.
nice lipstick, not dry. color.
actually думала will be the same size as but it is not much less but proved the picture problem. оооочень came quickly, 17 days. color as picture. purchase with red me here only satisfied very, other order later may shade. #6 (looks brighter life)
Great Product ! <3
омг!!! i fondant from enthusiastic wild! first, дошла very fast. week. packed very class second. third пигментирована look good and it is very, lips pale if
color the as the photo. dark color lipstick the recommend buying (number 8) the говорила i, color is not bright, as the photo.
order satisfied. all like in the description
packed well, color nice.
all is excellent!!!! all is very like, заказала 13.04.18 28.04.18 it quickly! to store thank you! all is well packed. all whole. about it. 7 and 3 брала shade. can see the photo shades looks like numbers and on the lips. but that's подвели pictures. unfortunately передало photo is the color saturation. life is much brighter than more beautiful. take not regret! this leave feedback to feedback and смотрела because i know how look shades look like, found no. and if you such as, is special for you. ❤️
very
this gradient, п9омадой do not take this as photo (it was so clear), it needs longer, 1 lipstick. it is easy to apply, packaging is very interesting удивила. брала 5, but it as 7 or 6 kind. this dark, if you need black смородину better take the dark, like this 8 week came quickly
perfect! very like lipstick!
loved the lipstick, came as described and na right-coloured
left hand bag product. love long. free shipping demoro a poco But valió package the hopes ^ ^
okey all
very satisfied. excellent quality
клёвая lipstick. satisfied after order... soft неё lips)
lipstick lovely, order more'll
came quickly, very bright, химичного no smell. as lip balm. full surface almost нанеся red but still, smeared fast, just need any приноровиться
my shipping fastest 22 days. of course color different from those it presents the photo (заказала 5 and 8), but look on the lips, нанесла first hand расстроилась, lip and then tried on miracle hood och straight. покусанности light effect, думала, there will be bright, but is. satisfied short. even think more, but have light color.
Recommend this lipstick
excellent lipstick , came quickly, looks super, proved polka too bright, подарила friend, enthusiastic it
came so fast. Thanks
all, matches the description
if want to delicate peach, order is 02. tint best, ever tried that. nice feel on the lips. thanks;)
lipstick very cool, but solid color more than the picture
as lipstick matte good, such for especially. fully apply color but color, and not remain gradient such as the photo.
нормас)
box neat came, not помятая, packed tight. lipstick very have the texture, easy to apply and precisely. изъянов no. tips clear as подарочек small put store.
went long. but i ожидала big. looks very on the lips, размазывается immediately and lipstick oh. but сойдет.
It’s good fast shipping and everything I’m happy with the product
fast shipping color matched. but not very keeps lipstick oily
picture color is not same as stated, but it well. effect is not jump
comfortable, but nothing сверхесьественного
the parcel arrived very fast. lipstick smell good, lays down color smoothly. u shape стика rectangular, therefore must fit fore-lay down or mac to achieve покрутиться.
When this product arrived, it was really messed up and no product was there at all. So I talked to the store and they said that they would send me another one and now it’s here and all of the product is in the package. It arrived safely. I really recommend this seller, because they talk to you and your concerns, unlike some that just say the same thing over and over again. I trust this seller!
color, natural, is not exactly like the photo, burgundy more. and the rest порадовала very. stylish and comfortable design, very expensive.
quality is not like, not exactly lays down
very beautiful, comfortable, came quickly, and enough bright, number 7 брана
and some broken стремного came lipstick orange. but think blame the store, film and was запакована lipstick box in mk.
me maybe hubiese caught a More strongman
good store!!!
lipstick super, color me approached, темней than it really is the photo. shelf life is.
lipstick super! thank you!
excellent quality! very interesting design. moisturizing) thanks to store
quality is good. lipstick no smell, it need to be so fragile оченб texture caution, but beautiful lip lays down. like color, not too bright. грустноватенько delivery of the month of course and it. overall, suggest-value for money!!!
smell no, color rich
really super shine. satisfied it stayed my friend. this style irregular good packing and highlight the product
gorgeous packaging come without damage. extensions is not strong, just feel that подкрасили just inside red lips. color #6 брала. bright red.
excellent. ожидала color slightly brighter than i found, but i like it very much. like balm texture. birthday челябинска straight 3 weeks for shipping to. отслеживался track. shop excellent quality.
ok
It's second time I order these lipsticks. They're so good
very light, transparent like luster, almost незаметен gradient
пришёл goods on time, quality is good, odor no. order more'll.
super fast arrive, very cute
perfect (^ ^)
cool, soft, good moisturizing not sticky
all is excellent.
lipstick very good
Arrived to the UK in 14 days, the product is exactly how the store described and the colour matches the photos, no district smell and it doesn't feel heavy on the lips, however, it's not smudgeproof (not that I mind)
Arrived to the UK in 13 days and is in good condition, exactly like the store described (however the tiniest bit more coral in coral than advertised - but I like that), the product itself is good, it doesn't feel too heavy and no bad smell, however, it is not smudge proof so be weary of that.
good, 08 брала
delivery before perm month. second заказываю have. lipstick very cool
and very worthy of design. just slightly попробовала anoint, nice feeling. to try!
color is slightly different, so and all good.
So beautiful. Thank you!
luxury lipstick, month приморского шла edge to
love me!!! the problem Is time: (
100% satisfied! order come fast enough, per set, hand ярковат shade, flat-lips but the and i like! not dry lips, even and moisturizing. i) (shade 03)
lays down not промахнулась lip color and so as photo in the description, but магкая lipstick, not even without растекается pencil! recommend
very cool!
no bright lipstick good! заказывала дочке 13 years! delighted it!!! soft not bright original design дошла two weeks.
feedback from многого ожидала not after discover lipstick, nice but proved удивлена. visible good gradient, трещинки расплывается забивается and no not in, there is no discomfort, tk. moisturizing good. glitter пропадает during the day, матовость left,-overbite dignified. it seems people which are dissatisfied, приноровиться could or, expected or something else, not know) if you have any difficulty, lip contour bb-крема apply a small amount of the (if slight gradient)/растяните stick a little color wadded (if too bright center)/top припудрите slightly (if растекается). and think shade-dark color will be worth waiting for not bright. i 07, fast shipping, отслеживалась all the time, order will still. thank you.
moisturizing, very beautiful effect
moisturizing cool, convenient to. хммиозный and no smell. on the lips feel comfortable.
cool lipstick! like is: 3
lays down lipstick very good, no smell. the only thing tone is slightly different. not like 8 wine, as, more red. but overall this money for бэд notes very :)
come on order weeks. отслеживала track no. smell no. irregular that cheap interesting and try.
the lipstick is all as described however is well harder passa-lo and get the same result photo .. but still sim liked. the single factor 'negativo' would that the color not exactly as the the photo but it already was something esperado.
Love this product. Just like described. I use it a lot, to make my lips gradient. Thank you! ^^
all is excellent
попада cool)
заказывала 27 september, spb mail received the 12.10. beautiful packaging. like lipstick, but i not completely with it, feel on the lips.'ll пользовать every day, накрашусь thread but you out. fast ship the store thank you!
green pink вовсе it still very bright pink half, red and
good lipstick. use s worth приловчиться true
delivered fast! nice color lipstick, good moisturizing.
received fast, satisfied wife
The item has arrived without any damage, in less than a month. Great product and highly recommended store.
all like in the description, cool,'ll take another
all of good, keeps long. помята packing, convenient stick. only take'll more other color. delivered too fast, 4 week
lipstick, came very fast. on the lips design excellent) to store))
delivered very fast
really good product
color is not exactly like the photo, possible-orange.
Thank you the package arrived good and lipstick is in good condition
but overall month шёл felt satisfied lipstick.
very like wife lipstick. beautiful color, fast shipping thank you the buyer