SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Feseldo.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.feseldo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
all super!
excellent! beautiful, adjustable. cool and glass bracelet, very satisfied! super fast shipping, 12 days! packed well. отверточка available, bracelet. подарочек put store and more. thank you. отслеживались watch all the way. recommend.
very cool watch. came волгограда 2 week to send.
Very nice, I am very satisfied , thank you.
fine fragile and watch handle look photo more like really like just and neat little. many thanks!!! very satisfied!! total 3 fast shipping week)
all good glow in the dark стрелочки that's not only
shipping fast. work. made by gently. the consciences packed. recommend!
fast delivery. quality is satisfied
fast delivery very beautiful
very neat and beautiful, have special супруге included :) like "screwdriver" link with extra remover. фирменную all in packaging box. to store thank you!
it's all at its best. 2недели super fast shipping, отслеживался track. $1 coupon and red string came gift. all is excellent. and store recommend! thank you seller! very like yourself watch, thin just my hand.
excellent!!!!
watch look good, dear because сойдут))) on a small pillow packed in carton box. recommend. thank you. sent free coupon pendant bracelet and укорачивания screwdriver for hand.
store, general shipping a handsome very fast, 1 code has been a big surprise dollar салофане into a conventional watch has been but packed, horrifying омять was, therefore inspection good,-go whole watch themselves but
продовец молодец быстрр отприл, wife like cool watch
excellent! like them!
некрупные watch, perfect sat обьеме 19 cm hand bracelet. look decent. мятая angle-one cake box and torn came, well-packed clock but not hit. like.
bon service
beautiful watch very funny my shipping
very good product
excellent watch, delivery fast. thank you!!!
colorful watch n than as picture!! small and neat.
free delivery, free product. simple packaging extra abimé watch has nothing but work well and looks
cool watch, fast shipping
it is too beautiful me-1-anne big i was more reasonable i recommend this rest
watch good, but slightly scratched strap. satisfied in general, recommend
fast shipping super grade! themselves думала watch will be more класснве general and
Super !!!!!!
cool!
watch is very beautiful. 38 days delivery. помялась box, bracelet большеват... overall standards.
all is excellent!
Pergect
The watch made perfect.It came in a well-packed box.Perfectly secured.Watch is beautifull.Fully satisfied.Recomennd the Seller.
quality 4 but over the money very chic.
More Little than pensé But beautiful
pure watch women size small. quality is good, box removal tools links.
cool! come birthday straight!
cheap cute watch...
good thanks
shipping fast. like watch. links to remove tool gift box and come to))) will see how to wear
delivery fast, and two подарочек put store coupon. cloth and отверточка included as. just look watch wonderful. just received new year, ожидала even all goods seller and prosperity!
i liked it all super store молодец
big problems shipping! понервничать forced! шла long package
very beautiful!!!! excellent store is coming very very quickly and excellent product!
cute watch! whole came, packed well! strap true photo массивнее looks, in fact it тоненький and elegant. отверточку put in, wipe, watch pillow. coupon and gave bracelet gift) recommend!
walked long. but watch cute. no battery spare. red bracelet bracelet and adjusting screwdriver but have thread.
тулы to super fast delivery 10 days. покупала girlfriend gift. all is well packed, smell no. пленочкой обклеены all watch, metal. nice тяжеленькие on the arm. отверточка back have included hours. code gift given store 1 dollar. uniquely recommend!
бомбасмотрятся hand watch simple very well. скажешь and not what the price. ооочень advice!
the store thank you good goods recommend gifts for separate thank you thank you.
i'm very satisfied!! well! very cute!! put молодец store coupon bracelet to reduce tool! and small mascot! i say no shipping by!!! below two weeks!!! excellent workmanship!!! thank you!! and seller recommend!
watch good, have carefully packaged, box in, needle, extra links to clean! red string came gift! thank you very much store! good luck and prosperities!
look expensive, high quality made. there is a complete screwdriver, links to clean. 5 i убрала links, tk. exquisite wrist.
+ 10000 + + very beautiful. and подарочком with gift box screwdriver. thank you.!!!!!
just one month in. like a picture. nicely packaging. perfect To DOLL fina cos Is teeny.
miniature look. that is they less ожидала than i. брала gift. not give shameful: packaging, bonus put store, cheap watch yourself look. одареваемая only is gold, надеялась i, as this watch is in gold, but this color, probably bronze close to. included for length adjustment отверточка small with strap. supply in the height) delivery fast, meaning no long;).
gorgeous! отслеживалась package mail up to store to all questions posted. watch gentle, the picture true look more) have small podarochki. included tool size modifications. no batteries replacement but that's and there would be no superfluous. in general i'm very satisfied! recommend!
watch for wife used to take, satisfied it. come true. compared with men's size photo. can take all is excellent!
excellent watch look very elegant and feminine. пленочки protective packed in all. it even written waterproof
watch good, come to. satisfied order. watch yourself large.
watch крутетские)) all working) packed very good) beautiful недочетов without cool) отслеживался track) and more подарочек))) thanks)))
it is fast, high quality super! thank you for!
пришёл two weeks, very thin, delicate and neat.
watch good. reliable clasp. hard-links are very good, this is put, by which they are. wipe walked as gifts in (so so quality) bracelet. the only thing i was opening, so it glass dial is not smooth, гранёное and. suspect will be inconvenient, distorted picture because and because of the face, may there is faster scratches. bracelet about: as long as film подцепляла scissor (cleverly, huh?) поцарапала bit, appear scratch so there. stores in 15 k for to buy whole bracelet will then here. in general all good.
watch very beautiful. 5 убрала links. special screwdriver included and gift red string
All good, shipping was quick with extra battery and adjust tool.
elegant watch bracelet size not to reduce, lock,, whether long прослужит, glow in the dark, not glow hands-time only not see the'll check waterproof. package шла 16 days. all watch tightened film. package which is the first promptness 11.11-отдельное thank you after the store has come! watch in working condition replacement battery no.
quickly come. good packing. gifts and several spare battery box. good quality hours. for this cheap price not look. buy satisfied. and store recommend.
Maximum points for this excellent product. We get gifts extra battery, box all you can need :) Wife very pleased thank you store!!!
The product arrived on time, very well packaged and well protected. moreover, came with an extra battery, a gift, a scarf set cloth, a worth $1 and a tool to adjust the wrist band of the watch! a very positive point was the fact the wrist band of the watch have come with a plastic wrapping to protect. the watch is normal operation, and meet my expectations. I recommend the store!
Excellent watch super fast delivery to Moscow track tracked mail Russia all the way! Thank you very much the store for a present, the bracelet! the seller put the battery. I would recommend the seller and shop!!!