SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Feseldo.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.feseldo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Poisoned the next morning. Ordered with additional adapter in different orders. Asked For it later all packed in one order. All did. Volgograd less than a month. Simple cord of this brand is half a year working without problems. Everything is fine.
The product corresponds to the description.
Went long. Packed perfectly, quality stunning
Seller goods send very quickly, already order 6 wire
Got it. All as in the description. Everything works. Whole. I recommend.
Все отлично работает
I'm very satisfied
Just in the settlement date
Excellent wires. It is convenient that you do not need to constantly wobble the nest, put the plug and forgot
Looks normal, then we'll look.
Everything is fine. Quality lace and magnetic insert in the phone. Came all on time and well packed.
Hell did not get that, my cable has one row of pins, and here two, I had to order a cable now. Here my joint, in the description it is written that the new type of connection.
11,11-ordered-26, 11-received Chelyabinsk, all work, but charging goes in only one position when the cable is connected to the phone light indicator down to the table.
Super Quality Cable 3mm Connector Aluminum Very strong Magnet Very fast Delivery to Austria, only 15 Days. Top Seller 'Ve already 5x ordered. All the best
Comes ASAP
Everything works.
Delivery 2 months, but the goods came. Everything works. Seller sociable
Excellent charging, I recommend, I will order more,☺️
The truth much better than I expected, good material quality and well finished, practical and fast-loading as indicated. i'll buy more.
The order did not reach the money returned
Good cable. Quality braid. Powerful magnet. Well sits in the phone. Seller recommend.
Quality Excellent advise goods and shop
The protection period is out. The goods are not yet.
Delivery to Izhevsk 30.11.19-26.11.19
The order did not come, the store did not answer, Ali returned the money
Excellent quality.
Cool thing, very comfortable
Super. Delivery a little less than a month! I recommend.
I have received my package! Thank you so much for your prompt shipment! Item is perfect, no problem.
very good! thnx!
Everything corresponds to 100% recommend
The cord is excellent. Received two weeks after the order. I recommend to everyone.
OK!
Had bought this cable before the 1m version it was quiet good and I don’t have to look for different cables to charge my gadgets one cable and appropriate magnetic end is enough to charge any gadget you may have. Bought the 2m version just because with the 1m version I can’t rest it on a solid surface.
Everything is fine, the phone charges
Great thing! I order several times already, I give to my loved ones. And at home and in the car! I recommend!
Everything is super! not the first time I order. Comes quickly.
It came in 4 weeks in the RB. Works as it should, and fast charging and file transfer. The quality is excellent, the magnet is weak.
Got it. Very long delivery 32 days. Item is not tracked. no notices received. Addressed the store, he asked me to just wait... The product was found in the mailbox. Works. Quality is satisfied. The wire is soft. The magnet is strong enough. Fast charging supports. With magnets of other manufacturers is not compatible. Different polarity of magnets. It's frustrating.
When the iPhone falls, the liner is broken into pieces-an unreliable consumables
Class everything arranged
Beauty and only, ordered a lot, separately, no faulty position was found. Everything's fine.
All Super!!! Douche schvidka delivery for 14 days in Ukraine, yakisniy goods, best store, my best recommendations!!!!
We order a second time. Everything is fine!
Everything is OK.
I love the quality of the product and the quality of the product and the quality of the product.
I'm very satisfied
Conductor is cool. The whole family transferred to these wires. At the cottage I bought and in the car. Now everyone has the same. In the car is very convenient. Quality at altitude. The first party works for the second year. Finished the second time.
I did not receive the parcel, I can not write a review about the product
Everything is fine
Working class, delivery is fast.
Fully compatible with sister's Samsung Galaxy S9 Plus. The cable was taken for my OnePlus 6. Not fully compatible with OnePlus 6/7 - not enough amperage in the cable. No Dash Charging support for this cable. There is only default charging speed.
Weak magnet. The tips hang out in the phone connector (the phone is new, the sockets are not broken yet) but do not fall out. In general, the cords are normal. Sent quickly. Delivery to Kazakhstan from the moment of order 14 days. Seller recommend. I did not check the ammeter.
Everything is fine
Arrived quickly, well packed and works as expected.
Got it in the mailbox. How will it work-check
Delivery to Moscow a little less than a month.
It works ( data + charge as well ! ) , but the "magnetic" end of the cable gets quite hot and manipulating with the device, while connected, is out of the question. Even though the cable stays attached, the connection internally gets broken - the pins shift slightly and hence the disconnection
Item not received
Everything is fine! Delivery to Moscow 10 days!
Looks not very but works
I love that no one can use my charger at work. although everyone asks where they can get one.
Make you satisfied Shipping wholesale quickly grew up Oh
very good!