SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Feseldo.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.feseldo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Well-received you well.
Recommend 100% compliance
Good product, running lights when charging. Magnet powerful enough. Please note, you need to buy more Type-C adapter separately, so how come standard (Type-C).
Very good got everything right took A Month to arrive in Barcarena PA Only a problem Asked Type C Came normal USB
Hello arrived very fast excellent prooduto
The goods are received, corresponds to the description. Shipping is long, track is not tracked.
The goods came intact, everything works, ordered on Redmi 6A
Good quality cable, charge normally! Delivery medium
The order came relatively quickly, for a month with a paid delivery of 50R. The cable is generally good, though the USB plug slightly shakes (ordered 2 cables, shakes in both). But for your money this is a great product, so thank you to the store, I advise him, I will order more.
Thank you all works
All OK.
Quality is not bad, but saw the same laces and softer. While everything works...
The daughter was tracked to the country. The parcel came whole. I did not communicate with the store. Thank You
Set five for quality and fast forward. Going for a long time, nearly two months.
No. 0 days to Taganrog, in the territory of the Russian Federation was not tracked. The description corresponds, in the work I will look, if that I refuse more. I recommend.
The goods never came.
Be good product
Cool! Get down! :-)
Good quality
All cool only shipping long about a month. I recommend
Good cable, I liked
Although the product is beautiful but free shipment, Turkey has received 14 pounds tax
OK Polecam
Great product. The cord is long, Braid quality. The magnet holds the nozzle firmly.
It came very quickly! Thank you for Goods, everything works.
Great product.
Excellent
Cable Super! I recommend! Only take some additional cables like a house, work!
Everything came in completeness correctly, works
Everything works, good!
Everything corresponds to the description. The product came faster than expected. everything works.
OK
Already bought such a thing, really like to use.
The goods went about 2 months in the Saratov region .. I ordered from micro USB, but when I changed the length of the cord by 2 meters "The goods were transferred to Type-C .. This is my joint! I will order separately under Its connector but from another store ..
He arrived and earlier than expected. It works perfectly. highly recommended so that you don't pull the mobile connector.
Normal wiring
The goods are late sent, after the warranty line was not delivered
The cable was received, and the connector was not put.
The parcel to Smolensk was 26 days. Packed well, good quality lace, long, backlight indicator lights, everything works, charges. Seller recommend.
Order not for the first time perfectly
Delivery 1,5 months, the cable is cool!
Good cords, comfortable, at night especially)
Thank you. Everything is fine. All approached the phones. Good luck and development.
Everything's fine. Came to Tver in a month. Ideally approached both gadgets and previously purchased cords. Now do not pull these small chips from one device to insert into another. Inserted and forgot. I recommend the product and the store.
I advise quality at 5
Came quickly, the quality is excellent, this is the second cord that I ordered! Seller-thank you!
All Hood
Work more than 3 months, there are no complaints.
Everything works fine
Thank you!
good
Quite good quality
If the socket in the phone is not broken then inserted as cast and very hard to get
Delivery month without damage. Packed normally. The quality is excellent. All according to the description. I recommend.
Quickly arrived a whole product
Item as expected. Good quality for such price.
Very fast delivery, to Chisinau in 18 days.
The item is excellent, the delivery is in Swag
Long went, but all the norms, works
The order was lost dressed and there is no money.
Thank You
Cables are cool and work very well! Recommend salesman and product