SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Feseldo.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.feseldo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
size perfect. thank you. 176 cm 75 kg
commodity quality strong but small. used to take 75 kg xl 174
Perfect fit
Perfect for me, Im totally satisfied
13.12.17 made i start that order with long is the 09.02.18 received and i was that order. all my упреки questions that in the store not my order large is being posted and courteous plus. not very good women жалуюсь. соотвествует size and self no smell no superfluous thread. satisfied overall. sediment left large but the delivery...
fine
very good figment, nicely Is perfect & comfortable
second заказываю have. leather under. or the sweater jacket (winter). quality is excellent. region калининградской went to 3 weeks. обтяг was used to take a little to. height 180 weight 78 bust 107.
good
super quality nice
Great product and serious and reliable store, fast shipping, highly recommended. thank you :)
fitting, fabric slightly elastic, nice to wear. one problem: hot men short sleeve 1.83 m
cotton to russian l, заказала 4xl, fit well, thank you all the feedback so the угадала with the size. came quickly.
goods in пришёл воронеж month. пришёл goods. подошёл size. even пришёл мятый. good store recommend.
as always at an altitude of!!!!!! very satisfied at the first time and do not buy!!!!! better than black white!!!!! buy'll again!!!!!! 5 stars thanks to store!!!!!!!
hot but slightly small
there is quality and one set free. size s l matches from us. best store trés genuine fast.
xxxl-m size брали fit to russian. москву goods arrived in 1.5 month. thank you!!!
it is the next day after opening. t-shirt good, sewing quality and excellent. маловаты slightly, sports under normal. tape has come again and the ruptured заклеенная package, but still in place
Dydis atitiko. Kokybė gera. Ačiū. Rekomenduoju.
The sizes chart is not accurate. Little bit disappointed. XXL is isn't enough for my 1m80-73kg. The product is too slim for my chest. I find the collar a little bigger than the pictures too. Maybe it is not my style.
quality like, подошёл size, unique long shipping
baby good quality, slightly but proved husband small. more order size'll
Very good quality and great value. I am a UK Medium so ordered a size XXL as per the instructions. Perfect fit. Delivered within 22 days. Very happy.
% синтетикой synthetic material (short. dissatisfied with the quality
excellent sweatshirt. came quickly.
t-shirt and in the description as pictured. the quality is good and thank you for this store. long but shipping more than half month to kazakhstan.
not bad, size 2 маломерят. your size l, the chest slightly xl брали pulls. take was to 2xl. so's thin and.
Shipping time 39 days quite long but the T-shirt as described.
Shipping time 39 days quite long but T-shirt fine :-)
it in time. quality excellent 5. приятнное to the body. recommend.
all, fit son, body nice came quickly, thank you!
nothing much, as t-shirt t-shirt. stitching, thread, factory odor
month went goods ukraine to the a for. excellent is quality, money its costs it! perfectly fit it. the store recommend i. month in ukraine шёл goods. quality is excellent, your money is worth! size fit perfectly. seller recommend.
quality is good. husband satisfied. 380 p 11.11 for заказывала.. received via the 13.12. отслеживалась completely parcel. recommend
пройшло отримання замовлення moment moment to s 32 days. акуратно пошита t-shirt, матеріал приємний тіла up. large дуже але шия.
tonka good baby! week 3
hope like her husband very cool
quality excellent. 4хl брали 52 russian.
blouse came quickly, month алтай less, quality is good, thank you.
good jerseys. tailored neat. nice material to the body. натуральность present. good boarded height 185 cm. but коротковаты sleeve.
not buy this store in the first time!!!! seller and thank you very much shipping quality very satisfied your care for buyers!!!!!!! 5 + + + + + + + + +
moscow to 25 отслеживался track. t-shirt, size fit (180 cm, 2xl took 73кг). after washing will look-
Great shop. nice contact. delivery so quickly. product is great. Will order again
region запорожской 20 days. of ordering. this first it is not the store all is excellent. color, size, like all заказывал. goods good quality. to seller, to buy.
17 days from date of order, all perfect color size all as requested. no smell, the quality is good, threads do not stick out. the store advise definitely will order from him again.
cool!/b, quickly come, thanks store! goods recommend! 5
goods come fast, excellent baby the quality is good, straight stitching, stinks, store thank you recommend
jacket size straight stitching, came quickly parcel, all, thank you, recommend
Feels big collar for size s. overall not bad
The order shows to Moscow last month. 54 in natyag ..
T-shirt class!!!! will order more!!! Thanks store!!!!! 5 + + + + + + + + + + 1м72см height weight kg xl took all come!!!!
Excellent!! perfect item super fast shipping 10 days
Quickly came. the fabric stretches, very ponravilos. na height 170 weight 75 xl approached.