SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Feseldo.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.feseldo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
free shipping figment Is good. But delay chisimo arrive... off 90
just nice five stars too
beautiful glass i will order another pair
but just delay deliver conforment glasses on product
beautyful elegant perfection and great well groomed set inside there are two products clean lenses ..... congratulations
cute glasses. somewhat small for head...
product in exellent quality, excellent condition dep rocking and arrived well before deadline. recommend!!!
Excellent Product.. Cost effective...
very good glasses, im very satisfied
very good
VERY NICE. Will buy again
excellent
verry good product
perfect quality, super fast delivery!
good product. nice verry ..
excellent figment valio hopes fashion, comprare otravez
super :)
Great sunglasses. Not distorted
good looking and fit well, are satisfied
i goods but not received my n'ai summer back quickly thanks to store
the glasses look great. was one of my first purchases on alibaba and i am very satisfied
Perfect.Very good sunglass. I love so much.Thanks.
LENS are pretty shoes, store recommend, custom!
Nice sun glasses and quick delivery!
mantaafff, very good
Received with good quality. I very satified in goods. Recommen to order.
product excellent quality!!! super indico .... and delivery super fast!!!
show show... arrived in time informed and the product is excellent.
Very good product and excellent manufacturing materials. Good packing and fast delivery. Thank you so much
it is very excellent quality and excellent والاطار inverter. came with .. recommend have. store thanks.
beautiful glasses, polarized, well packed. заняла shipping about 3 week. satisfied purchase.
are excellent selling guapísimas GLASSES A le bought A GLASSES like and too then Face apago me free shipping A Price are sent two By
shipping to 16дней ставропольского edge. bomb glasses. husband заказывала delighted it. goods store recommend.
cumplieron my espectativas, very nice and good quality. thanks
very good! thank you so much! quality is high!!! recommended!!!!
excellent figment the material is premium are elegant include CASE and His CLOTH incluyo a KEY as detail selling PROTECTION women's panties plus size free shipping thank you.
glasses are very nice .. plus a good quality product... store communication good. would recommend it to anyone
order come on time like glasses without fraying and crack. store recommend. p.s. these would more have sent отверточек set.
glasses are very good, frame metal special holster in увакованы, all высшем level. store advise.
Best quality glasses perfect on my face .. had few glasses before order it again recommended and excellent service
most excellent. really happy. better than expected. highly recommend . great store.
all super! polarized-really. блерочек was gift) comfortable. sit. especially for подущечки soft-like nose bridge
Very fast delivery & well packed safe & secure. beautiful glasses which exceeded my expectations. highly recommend store & will definitely purchase from them again
Very good offer for the money. With additional accessories. Check picture. I might go for the blue lenses too.
comfortable glasses. put the store gift beyond that it. plastic frame have lenses. polarization is.
and 11.11.17 ordered item has been 29.11.17 москву arrived. мятая packaging, whole a goods.
it took a little bit but was per cause the post office the glasses is very cute optimal quality.
has arrived EVERYTHING good & perfect. free shipping FOLLOW UP has Been perfect. i was caught the high quality las GLASSES As well as your design. hoped lot best what i. big selling. strongly recommend Purchase.
product very cute, aluminum. came conforming the ad. recommend the store. sure enough'll make a new purchase
glasses кросивые саветую прадовцу thank you small gift for
добротные sunglasses. folded hasp can not only, but also slightly disperse (размеров☺️ for different). full set as in description. boarded very comfortable. недёшево look. шёл order, fully отслеживался track. put in gift. gregarious store very. респект it and thank you very much. and recommend and store.
great store, very fast free shipping envalado, contains COVER, GLASSES two WIPES las to clean. excellent quality, recommend wholesale 100% gift KEY :)
excellent store! otimo product recommend bare all no aliexpress... congratulations!!!
very Happy with the Product. Absolutely worth the wait. I would definitely recommend the Seller
nice glasses! perfect fit. polarization in blue glass.
only have agradeçer the product arrived well before esperado á commodity is excellent well resistant recommend pra who want buy ....
on ali нашёл i is the best glasses, повседнева both, driver and (antiblik, polarized) подошли супруге even, glasses short bomb!!!'ll more order 2 pairs. mail 19.09 profit ordered 04.10.17 store recommend. complete glasses, case case polarized and tester to test wiping cloth (прилагаю) case metal, super assembly!!! 5 5 stars
Glasses come within 2-weeks in Almaty, that was not quite long. packed fine, nothing rumpled, in a carton box, inside the hard case and proper glasses (and a lot more any bonuses :)). glasses themselves look great as in the picture. in general, happy with purchase thank you store, all the best and prosperity!) Also, this link-cashback зарегистрировавшись (тчк) epn (тчк) bz/inviter = dd1a9, (тчк replace.) you can return the money with each perfect purchase on aliekspress!