SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Feseldo.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.feseldo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
accord ORDER received the description well packed many thanks
ok
excellent Neckwear, high quality nice, very compliant. recommend.
perfect
Looks great. Lovely product.
Everything is fine
'll more order. recommend store.
super
gorgeous. excellent quality, free. super recommended
Very good quality and very fast shipping! I absolutely recommend! :) Thank U!
Ties are beautiful and well made. My only issue is the way they are shipped. Because they are folded up in half and put into plastic sleeves, then they are folded 3 more times into a small ball, then put into a small tight package, by the time they arrive and are unwrapped, they have wrinkles in them that must be ironed out or steamed out either by the buyer or by paying a dry cleaner to get the wrinkles out. In future, it would be better if the company would not fold them so many times. Fold once in half, then no more than once more, then put them in a larger bag to ship them in. The ties are beautiful and well made. And the prices are terrific. But having them arrive with deep creases in them from being rolled up so small, and having to pay a dry cleaner to get the wrinkles out is an added cost that should not happen. Better packaging would stop this problem in the future. Thank you.
it is Real silk
Great product! I also received a gift! Thank you store!
All ties heavily wrinkled after packaging and transportation
Not much to say. For the price, the quality is unmatched. Matching handkerchief and cufflinks too! Highly recommended.
Good dealer, good service, Good idea, good design. Good quality
thank you
all ok!
Looks like the photo. Nice quality.
super tie...5 stars+ very fast delivery ... in 11 days
.....
Nice quality
super, thank you
good quality
beautiful. But no come BOX.
Very nice quality for the price. 50 days shipping time to Colombia. The material looks like silk.
3 week to челяб. region. packaging. photo. not gift. quality is excellent. color simply fantastic! sorry, gift packing that.
wonderful, looks great, order yet. отслеживался track. recommend.
come in vladivostok within 20 days.
дошло normal, quality worthy.
all is excellent, description tie match! thank you!
good tie. looks expensive. studs and handkerchief. it is fast
Its very beautiful tie. Very satisfied. Recommended.
very good
super
good night! the store sincerely thank! surpassed all my goods standby looks expensive. excellent quality. also very for shipping, all my result surpassed waiting! now that with team all thank you me which brings the rapture joy and in my hands.
Fast shipping, item as described, excellent quality, recommented
love it!
Really nice
tie is normal, not sure silk. very классике tie on hard.
excellent
all ok
Order came late, but it's made well, good quality, can recommend :)
nice set! made by high quality!
figment arrive the time set & the pointed By According store, figment good quality.
this is my 3. order. 100 silk. Excellent quality. Super price. Perfect seam. Advice. advice. Advice. Thank you BARRY WANG.
fast delivery
tie quality молодец store. need more order.
Everything is ok! Thank you!
excellent quality!'ll buy again! store correct and decent!
all to tie price good quality and very cool
perfect! so happy!
Excellent store - A+++
demorado But Good
very good. I just bought again
excellent!
excellent tie, fast shipping
navy striped tie set for men consists of 100% silk, платочек cufflinks and, classic. in reality, color beautiful, photos than website, so as has strips shimmer which. such a set for wedding looks great, for business and party costume. very pleased left male. and other need order. recommend shop! arrived in order for 1 month. a set of consists men for striped dark tie 100% silk, cufflinks handkerchief a and, classic. reality in, than more beautiful in the photo is the color of the site, since stripes shimmer that it has. for a great looks set a such ceremony wedding, a business suit for party and a. pleased very was husband my. order to be sure another color. i store the recommend! month within arrived order the 1.
Very nice set. I would buy from you again
spb to month. price 270 p. discount. straight synthetic платочек visible). but need tie and has been cufflinks. overall quite good.
arrived figment in good state ().
ties super! даволен in quality and appearance and very male.'m sorry, 1 tie-defective пришёл размохренные стянутые and thread.
tie appearance qualitative, pretty good. recommend store.
10 in 10
like a descripcion
good recommend
excellent set. quality is good.
doctor прописал all like!
good quality products.
come tie very fast, tie quality is very good. strong picture thought that it was bright, and it is so that it turned but is my likes. polite store very. дошел краснодара goods to two weeks. all satisfied, but sorry no box, gift to someone.
I arrived in two weeks after ordering from Japan I think that it was very good
good
morning, lovley the ties, liked very, fabric gorgeous and well done!!
arrive super Rapido free ORDER and Which tal the order, moral By congratulation
excellent
beautiful ties, i am pleased.
Purchase placed on Nov 11, delivered on Nov 22. (I’m in Thailand). Great looking tie, and using quality textile! Superb cost performance!
all super, good quality))))
super
shipping fast. high quality. заказывал second time, different color. goods store recommend.
excellent tie cufflinks scarf have quality problems, return money part no problem agreed store but
good fabric
quickly come) all, thank you!
омска to 3 weeks, отслеживался track. quality is good for price. written silk, but doubt. knot вяжется good, tie but padded's lackadaisical. more expected, nevertheless recommend.
быстроя shipping, quality is good. thank you
all is excellent
good quality, recommend
very good
of course tie really super! excellent fabric! pattern beautiful! not open turned as gift. feedback добавлю later. 2месяца almost заняла shipping only.
cute thanks
tie, переливается, store and recommend.
It was shipped three days after order and arrived 23 days later. Very lovely patterns and good material. Seller communicated amicably. I recommend!
tie M_A_R_A_V_I_L_H_O_S_A ***** lovely very finely made better than nas photos
excellent product... recommend 100%
chinese brothers thank you!!! everything is ok! chinese brothers thank you!!! item matches the description. sent to the day payment. almost instantaneous shipping. shop can order. super. and gently оформлено all packed! a success. five stars! large russian hi!!! so say truer: with russian love!
excellent tie, ща and more oh the cost (for заказывала 306₽) store shawl silk gift cufflinks and put in pocket jacket. in-kind color dark blue, purple little molds light photo and latest but. all looks very stylish and elegant, quality male very satisfied, new year so'll more order. uniquely recommend to order!!!
Goods come quickly. Fabric and color. looks good. I recommend Shop.
All as in the picture. the quality is good
Very fast
Order satisfied corresponds to all.
Ordered 25/7, delivered 26/8. More than a month. First shipment of the package was canceled. Seller immediately responded and send a new one with a new tracking number. Tie is made of a good thick fabric. All looks well.
Good quality tie. towel fabric is made with the same pattern and not too hot plastic cufflink evil. set the price is beautiful. thanks
really nice tie.. i like look and material
On my EVENT there were problems with the figment But the store has solved great. offered me to choose OTHER NECKTIE as This had problems or devolver me the money. chose This and very happy. truth Is great.
Thank you!!! Very nice kit !!! The store is courteous and attentive !!!
Galtuk bomb!!! ordered the other was not in stock offered to choose!!! sent even more! came quickly
Good figment and QUALITY excellent.
Tie, wipes and cufflink beautiful. Quality 100%. 100% silk. Usage: wedding
Good quality. it came very quick. i recomend this store