SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Feseldo.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.feseldo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
small sleeve (shirt perfect for your money and so
Thank you fast delivery good price won 5 stars
short sleeve length slightly not just 187 height. and shoulder пузе perfectly. used to take 4xl. comfortable fabric, but no tags with composition, or it all in chinese. later,-if вспомню добавлю photo.
great. love it.
elegant shirt. chic simple material. this husband заказывала уде the store. 48р russian on, брала height 175 xl. gregarious seller very. recommended measurement husband and all выслала it i. all and clearly. walking in order time long here possible though the wine post. but only become arm sleeves short pull (pictured visible). cufflinks set these shirts seller recommend.
Perfect size and quality
a little big but really very beautiful
Am satisfied. Good quality
good figment! fashion single was tedious hopes But nearly 2 months free shipping 10 beautiful and seguire solicitando More PRODUCTS Points figment! good packaging
very well. happy couple.
top
need improvement on delivery timeliness
shirt's optimal quality very satisfied with the product
perfect free description, fast delivery
приталеная shirt loose effect is good, material good looking дого ornate, recommend worth your money
customer is very happy even though sizes are even smaller than expected need to order 2 sizes up
very good as always
shirt super quality. полученному match of product. подошёл size. recommend to everyone.
круть
good product. Im satisfied.
good product. Im satisfied.
very satisfied
É a second that eu buy, recommended!
Very good quality but size is strange shoulder is good , sleeve are good, but the chest is to small (not height enought)
Very good quality but size is strange shoulder is good , sleeve are good, but the chest is to small (not height enought)
Not received but refund the value ....
Excellent, I advise the store
Excellent, I advise the store
Ok
Ok
All ok friend, thank you.
Good quality item.
Shirt is good, has a pleasant silky fabric, in a thin strip. sewn well. запанками others not as pictured
Excellent store! I recommend to all!
Shirt fire .. looks expensive... ha rated five tysch work
Pleased with the shirt. 191/100 size 4xl came good. I can recommend worth it.
Excellent, zapanki complete, good quality. thank you!
It was little big for me, but I saw the L and it seem to small
The growth of 173 og 112 took xxxl. come
Very good and useful conversation with dealer. Thanks a lot for advice. I ordered a 4xl, and finally was advised to order a 6 xl.