SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Feseldo.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.feseldo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Looks exactly as the picture.. arrived within 2 weeks.. pressing a bit on the sides, not for big heads
thank you! excellent glasses!
cool sunglasses. well made. included cleaning cloth and soft case. fast delivery. product well packed.
quality very good not bad lead time for przesyłke
I'm very satisfied!!
top
Super deal! Thanks!
I like it....so classy . I really love it and fast shipping
happy off my SUNGLASSES ♥️ highly recommended
product otina quality i'm passionate no my glasses. it took for arrive was sent the day 13 december 2017 and reached no day 06 march 2018.
Ok
thanks!!!! super!!!!!!
very satisfied. figment as specification and receiver.
glasses come. жестковаты slightly, polarized without.
заказала second time, first time in black color. as the picture
Great quality! Thank you
The product is quality as described. It took 3 weeks for delivery and the tracking was not accurately updated
hot! big glasses
glasses super! to store thank you!!!
very good for the price
High quality sunglasses, fast shipping!
Nice :) Good quality.. a little too big I can say
great sunglass .very good store i highly appreciate yr product ..fast shipping love it thank u
cute. fashion quality Is excellent. selling wholesale many thanks.
as all written. region 10 24 days. to store.
excellent quality
like me, as described. metal frame, well packed. came. большеваты they just for my face. and head ободка instead of very like!!!
fine boxed, came as the expected! is more beautiful as pictured. before you'll necessary the store stretched the protection.
good. polarized without
glasses of very good quality, sent by store тряпочку case and cleaning. отслеживался goods.
perfect!
area московской walking in order to 25 days. fashion glasses and beautiful, match the description, complete glasses for чехольчик тряпочку and put
saw when glasses, one word was wow, they are very beautiful, by conscience nowhere scratched, really super, not glasses. the store thank you glasses, satisfied an insanely i. recommend to everyone!
received of a month, packed, the store case napkin. thank you very much recommend
loved the glasses gorgeous more, good quality came very well packed arrived in great condition, it took pretty plus valeu á standby. i'm very contented.
goods delivered by courier all whole. packed normal. cloth bag and прилагаються)))) quality good. recommend store and
glasses бомбические!! very cool. comfortable. light. look dignified.
very cool glasses. quality. are excellent. neat and stylish. упакованны were in box. all the way отслеживалась parcel, just over a month delivery. very like. shop excellent, recommend.
past серебренном color glasses are bought in store моквы tc 1500 zara summer p! fell in love with them directly! but lost sorry! after seeing them here, such price and in a variety of colors, обрадовалась very! заказала in brown color нажала незнанию by, russia shipping! then saw повысилась that, 500 to 700! 2 glasses but have, brought, home to me not unexpected mail! but i like the color all packed perfectly! feedback in the photo glass заказывала sign for! связалась store long through correspondence, and color to re-send it helped delivery have but заказала from china! they came so here almost as fast not like the quality as other zara! with the first way fee shipping frames отливе conspicuous but еле conspicuous have small defect in! glasses so and excellent! thank you)
молдову glasses come to 35 days, was помята box, whole glasses but, quality is good, recommend very like wife
excellent glasses, good quality, expensive look and stylish. and bag packed in box included cloth
Great item, came fast and neatly packed. Recommended
магазе заказывала have this summer, brown. and now and then felt satisfied very. glasses high quality, and салфеточкой мешочком. thanks store!)
плучила parcel. thank you. imagine that was even terrible помятую received inside. whole content was lucky.
an excellent glasses cute and a frame good quality
glasses gorgeous, de optimal quality reached the brazil in 45 days, well packed no problem some, store very considerate.-thank you!
color заказывала silver. glasses quality, fully hasp metal. tight. things also nose metal dangle it seems but slightly for convenience. glass mirror. come in carton box. cloth soft case and complete. wide face shape more glasses
cheap good glasses. покупала car подошли not круглому my face, останутся let there. eyes get tired. included case (this time bag simple gray) and cloth. packed in a box not повредились. ufd week to 2.
excellent glasses! quality super! do not take the first time! thank you store! works quickly & high quality! delivery m. o. 2 weeks! sealed gently all! all recommend seller!!!
wonderful glasses! thank you :) заказывалась mom, but feel more order придётся;) very qualitative, recommend to buy
First thought kapets my glasses)) and nothing they are cool)))
such price for glasses cool (me достались they рубля 44;)). come to the box, стёкл for fabric with case and cloth. look better than the photos. is minus one процарапать непривычки can with ear-hard skin.
Stylish, high quality glasses. instant delivery! on the second day after the departure of the goods it has taken me courier sdek. the sun eyes comfortable. Points justify their cost. a bit heavy, t. k. the rim of the metal. but this is an amateur. I feel comfortable. I was afraid, not suitable for style. I never wore similar. but I liked it. complete pouch for glasses and cloth with logo aofly. glasses are not suitable for people with a broad face, the bow will press. beautiful gradient on the glass (or very high-quality plastic) points. Thank store for the goods and delivery!
Super excellent points!!! woman ordered them just love the price and fast shipping! 2 weeks in MO! quality at an altitude!!! excellent packaging!!! thank you store!!! well done, everything quickly and efficiently! ¡! Highly recommend seller!!!
Crimea delivered in 10 days. is fully consistent with the description. heavy, but the lenses are plastic. I liked. packed and box, box wrinkled, made jittery. but all together. included cloth and pouch.
Very beautiful and the material is first, super recommend came super fast I am very grateful and more than satisfied
Very fast delivery, track number, the quality is very good.