SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Feseldo.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.feseldo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
super
perfect
thank! i satisfied!
crimea delivery of the month. stone super.
quality is very good, do not be afraid of take
very have quality pendant. marvelous pebble sparkles, flip mount all durable. shipping more month. photo description all-match. thank you
леске charm, daintily stone design so.
охренительная piece. really super. advice
super!!! i satisfied! recommend!!!
super
free shipping fast selling the rest More Shipping was. free shipping Indicates figment Is like it, fantastic! <3
beautiful crystal shipping fast отслеживался track.
cool mega thing. design excellent ооочень. h enthusiastic. gold as. quality for продовцу thank you.
reach думала decoration small what is not, tk печального i have a lot of experience. but it all the time, stone is very beautiful, adjustable length fishing line
very fast delivery order super not regret!
satisfied all. as in description. укоротить had just slightly.
Love it!!!!
pebble beautiful, shiny very cool
very lovely pendant, similar to the gold. very like, but first try wear, оторвался clasp, now have to bear, разочарована
perfect. thanks so much for!!!
all good stone very beautiful. month less shipping
))
fast, excellent!
gorgeous! store very considerate, still man sent a gift
photo all-match
it is fast! not a real beauty!! looks very gentle) and переливается very beautiful!
wonderful! delivery before less area мурманской month. thank you very much!
укоротить to. fishing line выпрямила iron. вперёд pendant to constantly ball chain, annoying. a very beautiful, моюсь in it, no облезает
beautiful pendant, камушек переливания all. леске pendant very fine. as long as see прослужит. общалась not the store.
me камушек come come in ukraine... 13 days chain леске not but i... .. enjoy even more so thank you
super, satisfied
2 pcs заказала 40 cm, заказала march 30, order to kazakhstan пришёл april 22, recommend
better aliexpress could send me that
not заказываю first time. quality super. gregarious store very! recommend!
beauty! not заказываю first time fast and all super quality!!!
elegant!
thank you, very good store
very cute
satisfied very, пришёл укрпочту on, in some problem has been with tracking delivery, to store написала decided by all will be asked and wait and some more, i was the parcel days per pair to seller thanks)))
thank you order more fast пришол really
very beautiful pendant) too long minus shipping huge only
found very lovely, but only'll wear p quit pq should darken and not want me risking rsrs
super
Good! It is very beautiful :D
it is very beautiful decoration
thank you! very satisfied. more order
looks cool! satisfied!
заказывала many, 2 put the store gift thank you friend)
enthusiastic i! store and recommend! not заказываю at the first time. down to the tracked track mail! second seller gift put pendant! i'm glad
fast shipping 3, very shiny, pick!!!
very cool, month дошло армении!! .. thanks подарочек small put store)))
beautiful necklace, without having to wear. even not oxidized in water, good shines. super in
5 stars pq devolveram the money, but the product nao arrived.
подвесочку thank the store, very nice and look carefully. переливается beautiful stone. quickly order come.
beautiful. small
all likes
all good! recommend store!! thank you!
excellent stone! shiny elegant, pretty wow, general money for such as fire! recommend!!!!
goods not пришёл. returned money.
luxury pendant. very satisfied. only my большеват round neck, обрезала fishing line 5 cm. 23 day to ростовской area. recommend.
if package donot received, the lost mail. of course it is not store wine
well packed, подкопаешься! beautiful kulonchik, satisfied. but slightly приделана clasp, отвалилась almost immediately, but we исправили it!
super!!!
really super, дочка enthusiastic. store excellent.
very beautiful pendant! very bright shiny! moscow about 3 weeks before shipping. satisfied order. recommend.
without having to wear not beautiful чернеет cool
went долговато, pendant but very beautiful. daintily looks, thank you!
very beautiful
very beautiful decoration month nearly two shipping
Good product
like me pendant.
дуже чарівне подобається дуже мені миле a!
Lovely
very bright shines. изъянов without.
month and went 19 all as in the description, claims no. пупырки запакованный pendant come in two layer, whole all :)
леске on stone beautiful, but сломалась clasp, even wear неуспев (((расстроилась very
shipping fast. really goods. thank you
1 day ultra delicate necklace off
thank you very much store) запакованно gently all) pendant perfect, not like a stone стекляшку, cz looks like))) buckle, neck line распремляется heat) small single minus the is long, покороче like)
it super shiny very beautiful! order, store.
went long 2месяца like, all standards, but quickly порвалась (((
us 3 weeks delivery time (north) the package was well packed with bubble paper and individual necklace in a small bag. quality medium but it is correct for knowing that price collar type general can sell to 10 euro area. overall i recommend this item not be provided-free and ce quality contenter medium.
all super, fast shipping packed well, thank you!
even better than ожидала! length to me and such as exactly! pebble beautiful! to order! thanks store!
goods come glittering камушек, satisfied i. наступающим and thank you all happy new year!!!
not disappointed lovely pendant hot glossy
gifts to friends bought 2 pieces 30! perfect!
Very happy
beautiful stone, brilliant. about walking алматы to month. normal line. product was packed well.
cheap nice made, hot wholesale
like pendant, light on переливается beautiful. fishing line расправила hair dryer. came belarus parcel in 2 days, отслеживалась, store not общалась
item matches the description accurately. high quality fast and all! store recommend!
super j'adore goods
order come ((
pendant very beautiful stone more than ожидала. glittering beautiful color gold cover gold from lock chain and pendant on different. recommend!!!
month наверно walking in order. packaged on bang, пупырки)). сработал first does not clasp, but after all try re good. all. order satisfied. store recommend) расправить hair dryer can line
прибыло павлодар in within 25 days. item matches the description. 1 put the store kulonchik! enthusiastic i!
thank you very much леске on beads for 136 rr дороговато показалось me first, but when received the stayed satisfied very, carefully made, shiny crystal, good shines штуковину self who like the order!))
long shipping. but all super.
elegant!!!
pebble not very big. but beautiful. shining perfectly. chain to vary, smooth turned-chain included mk изогнулись strong
sweetheart pendant, shines. day выровнилась помятая line a little! went recommend month!
клёвая оооочень, all is very like, to store thank you
looks very gentle. i will like.
all super. 3 weeks went
афигенная! адыгеи 20 days! wishes best
beauty! and stylish акуратное necklace. укоротила little it was is not difficult, выпрямилась line a pair of socks hours
Lovely good chain
cool. on the body is not in the water and good looking darkening (3недели wear). strong.
received quickly, super fine boxed necklace, top store very serious! many thanks!!! i recommenderais
super!
all cool, just it is written обалденно sparkles, сложено just wish in a small sachet длинненький in it would be better to not мялась line, hope a flat, ☺ thank you very much and so
камушек good. помята line a little, but think выровняется. 29дней shipping
super! really liked) fast shipping!!!
very beautiful stone
thank you all cool! edge краснодарский delivery month
large should Is a poco stay just under neck, super selling gentle and fast
Thank you too
very beautiful pendant. simple elegant shiny. thank you very much
камушек excellent, переливается glittering and. siberia come in a month. store recommend!
cuper
thank you
very fast delivery! quality super) thank you so much!
барнаула very fast shipping to) satisfied!
less shipping month, камушек excellent, less desired true line, although the выбирала small. twisted a little, but think распрямится.
good
excellent, satisfied!
all super! store попросила покороче do, all my учел requirements, thank you
алматы order come in within 20 days. камушек ожидала slightly larger than i found, but it just plus! feedback in write as line slightly long, the problem but it is easy to tangle парочкой леске. very strong metal clasp. the store is very appreciated left card small cute. all packed, not so on looking little thing, very thick proved packaging. to seller all!
very beautiful
заказываю second time, cool all!)
i satisfied, beautiful drop! воронежа long to шла true
милую pendant for store very! =) not hand gloss its photo all .. come order less than a month. пупырку was packed, very reliable) this seller more order anything))
glitter dazzling камешка... 3 week walking in order camera передаёт not fully! store decent recommend!
cool
month дошел moscow to. shiny камушек! all neat.
very beautiful same as presented recommend, thanks.
super!
very beautiful
just tear eye pendant! for such price, quality at an altitude! pretty package came quickly, week 2. item excellent, recommend!
all good
necklace is very delicate and beautiful. камушек солнышке on переливается and shiny. шла package 21 day. приобритением very satisfied. thank you
very cute, love it!
all is excellent
flat шёл екатеринбурга order to month) quality is good, исправная clasp, stone beautiful, shiny good) погнулась in transit line, nothing but it страшного;) take the time shape!
дошёл коми of order to quickly, less than a month. satisfied order, cool line, помятая only. steam or исправляется but it, or hair dryer. recommend)
cool, more заказала gifts 30 pcs
excellent
shipping and super fast shipping!!! пензы come up to 10 days! shiny pebble! all packed carefully!
shipping is too slow but in mind. 50 received in it
very satisfied!!! thank you!!!!!
commodity excellent, fully compliant with description
дошел order very fast. good necklace. this to store.
collar very satisfied, fit well photo. 15 days received.
looks very beautiful, perfect lays down the clavicle no clasp first to work, but it убедила
excellent pendant! less shipping month. satisfied orders.
region пришёл нижегородскую week 3 order pendant beautiful. as in description. first true lock not открывался (подумала that marriage) all fake screwdriver and then the work) glad i in. good luck to store)
less than it all excellent mo. ставлю 5 +, recommend!
it looks beautiful 25.09 26.08 only заказала line big. need укоротить
thank you so much, very chic pendant, quality is excellent, шёл, 10 days
Nice. stilno. fashionable and expensive
In the Kemerovo region parcel reached almost a month. upakovana horosho. fishing line is not wrinkled. sostoyanie horoshee. sovetuyu.
Parcel arrived for 21, the track number is tracked by Russia. tovarom satisfied. Full review can be viewed тутhttp: // m.itao.com/detail/show.htm?postId=3000006348518776
Super quality. the fishing line is very pleasant to the body and generally not noticeable, very soft the texture. dostavka fast, did not communicate with everything was done on time. thank you))
For me turned out to be dlinovat, it would be better if it was not 40 cm instead of 36 or even 34. and in general looks great
I order the third time this pendant! looks very nice and gentle. in general all advise. well done store. i ordered this necklace third time. it's looks really beautiful. fast delivery. thank you so much!
Parcel arrived for 2 weeks in the Krasnodar region, tracked. packaged very carefully .. insanely beautiful shiny stone. accurate cutting and good clasp. thank you I am very happy!
Excellent decoration, looks great, live even better
Hello, posting was a month before the Kemerovo region, beautiful necklace, thanks))) I'm happy as in the description.
Delivered in 15 days from the date of order. line погрела hairdryer she straightened. looks good. I will wear.
Just super, stone awesome glitters in the sun, quality 5, will order more for gifts to all my required
All is well come registered!!! beautiful shiny just like in the description looks cool!!!! I will order more definitely recommend the store and shop!!!!
The order reached in the past month. all in one piece, beautiful, all as in the description.