SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Feseldo.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.feseldo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
great product, watch very cute surprised the espectativas, super recommend. product arrived on my residence in less than 30 days.
nice watch
quality product .. gives value for money
Great watch, thank you.
all according to the description.
superior quality
very satisfied) all recommend!
awesome watch but little bit heavier
watch in perfect condiçoes, all buds guncionando is lindooooo recommend
very good
very beautiful Clock
fantastic
arrived two weeks before a chimbote Peru, Good powder package condition and best as las ve images, satisfied and recommended selling.
неплохие. have enough.
perfect the watch and delivery super fast
stylish. convenient. cool!
watch класные very
watch elegant, увесистые style.
thanks.
cool. i really like!
watch excellent super gift packaging more have warranty card
product first
show very cute and beautifully finished. perfect.
product excellent quality & shipping very fast, arrived with 30 days
excellent figment, be a poco demoró But penal worth the hopes
Good one. Good quality for price. But bit heavy
excellent reached too fast
order is up to an новгорода дошел in 14 days, пупырку-film фирменную box packed well in. watch is very like, all works: alarm clock, stop watch, timer. синхронизировал mechanical and electronic watch, the exactly second. watch simple super, thank you very much store! custom made отслеживался travel, seller recommend!
watch is consistent with the description. is an efficient, works well. came in nice package.
nice watch, to enjoy, there have look.
good
and gorgeous and arrived super fast loved
exquisite
good
the clock Is such as the advertising, far test it.
петербурга st 19 days. and fully whole all working. order satisfied. very look very decent watch, time on and show.
watch very cute! arrived in more or less 15 days. recommend!
beautiful and in great quality
удивлён very nice, watch has been 21.04.2018 ordered, today have 30.04.2018g. nine days подмосковья is closest to record shipping from china. want to ask you ordered спецрейс... comrades chinese for my order?) hours now oh .... watch come in perfect order, box with edge помята slightly, i even what not become of none pay attention. all working, is enough for you to see light night тёмное figures. cheap quality very kind and cover, gold like. sitting comfortable, but slightly жестковат little strap погнув it become softer. chips непрокраса none none none-испортило that this kind to what. acquaintanceship with perfect quality first. for these гуглил that вычитал and watch famous japanese from glass electronics company seiko. hope true. chinese friends pay thanks very fast shipping .... shop excellent photo below.
Watch i great. Everything works, and it look very good. Transport less than 1 month.
Goods as described, good packing and condition
чёткие.
fast in shipping, real appreciate the product
It's thicker than I thought it would be. Shipping took too long.
delivery fast, literally москву 12 days. item value for money. appearance,, workmanship are excellent. a cool watch. thank you very much store in his success and business.
super)
large SHOP, His PRODUCTS are QUALITY, Shipping ever super fast, the Watches inlcuyen sleek box, manual warranty.
it took a little for arrive ate the my address. but the material is a wonder, pretty valley the feather .. thank you
good items
great i like it very much
excellent clock. optimal quality and working perfectly.
ok super
excellent figment, very nice verdas. SOMETHING demorada logistics management a the country But rest EVERYTHING perfect
watch with great finishing. excellent, highly recommend.
Nice watch , thanks
watch de optimal quality, stayed very satisfied.
Excellent, excellent handling and fast response Thanks to the store