SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Feseldo.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.feseldo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery month. I did not communicate with the store. The item was sent immediately on the same day. Honestly, I thought it would not come. Really new mascara but without box. Quality brush. The carcass is full of it can be seen. There is a pleasant aroma. Good color cilia, does not get dirty, does not weight. Purchase satisfied. Thank you very much.
As always, everything is super, thank you
Received, good quality. I recommend, thanks to the store.
Makes eyelashes look more longer. Can wash out by water.
As always, excellent mascara
Best mascara ever
I love this mascara! I order for two consecutive years
The goods did not finish to georgia, but the store returned the money.
Normal mascara, nothing special.
All ok. but very long
Спасибо
Тушь пришла без коробки. Отсутствуют сроки годности. У других продавцов вседа приходили в коробочке и сроком годности.
is not what I expected (I thought that the brush will be more puffy) but nice for the price!
Спасибо, хорошая тушь, приятно пахнет,быстро пришла.
Получил, хорошее качество. Рекомендую, Спасибо продавцу.
excellent mascara заказываю has a third time...
thank you very much
Best mascara ever. Highly recommended
nicely excellent service drop before thanks
excellent quality as always. about 3 months only delivery
elegant mascara! flowing all!!!
ok
do not buy the first time. natural good. excellent store.
region свердловскую 2 months. like very natural.
нормуль
i love it
matches the description commodity all is excellent
if the store thank you very much. good mascara extend lashes, me what you needed, are satisfied. thank you for a separate packaging and fast shipping. удачной wish.
I like it a lot. It lengthens well, no clumping, good brush.
2 times have take great mascara удленяет продовца recommend to rinse точто super applied in 3
arrive before looks very Good
3 have заказываю нечаю and soul it ..
Super
love it
mascara cool! already bought the first time! fast shipping
as always all super!!! fast shipping! офигенная mascara! already bought the first time!
very satisfied, thanks
mask COVER and stylish fit well But quitarla slope las WIPES desmaquillantes. pretty Shipping fast
ok
excellent all
Personally I didn't like that the brush is incredibly soft - it bends easily and makes it very difficult to apply. Everything else was fine.
super
it is fast, all packed well, have not on effect пробывала
+
continuously take cool mascara
Like this mascara and so do my friends, bought it a couple of times before
it all friend извени thank you!
extend good mascara eyelash although not volume. easy to rinse with water. price for normal. recommend.
Well conditioned eye mask. Fast delivery, thank you store!
okey quickly and thank you all quality
three about shipping. apply mascara good, looks beautiful. minus small but have: eye осыпаться starts slightly 4-5 hours.
good. but long. thank you
polecam
hi. satisfied very ink, out заказываю first time. not размазывается, rinse water easily
шла смоленска parcel to 3 weeks. it is my favorite mascara not заказываю first time.
excellent mascara! no нареканий
pet mascara пользуюсь годя 3 s, best quality. came quickly, новокузнецка 14 days before. to store thank you
commodity рязани month to come. satisfied commodity. ink, комочков leaves, not сыпится, good parts, and extend подкручивает eyelash easy to rinse. thank you!
no longer заказываю first time. excellent mascara! умничка store!!!!
5 stars for the fast shipping.
i received the goods, thank you very much. заказала 11.11, received and 20. 12. this store заказываю second time. lays down good ink, осницы long, beautiful. rinse well, not растикается sleet the dosage.;-):!-o-:!: $;-) very like, order will still.
nicely arrived packed
about 100 days shipping сняла i blame shipping this was that i do not know who
excellent mascara. not заказываю first time. fast shipping
walking in order hi 1,5 month, заказываю mascara very good.
have it take the second time, pretty long прослужила first. thank you!
excellent thank you
excellent mascara! out заказываю first time. not осыпается, parts and extend lashes, keeps curve. such as for all super money. we have much worse mascara under 1000 stores. advice girls!
cool mascara! enthusiastic i! order more'll!
all order .. fast пришёл...... satisfied all match is already пользуюсь ink year заказывала stores have different, like and щёточка rubber осыпается not ink, and not размазывается and rinse to eye... circle black without!!! thank you!!!
хиленькая tassel thin. not like
perfect. recomended store and goods!
super... all store умница just as always mascara выписываю not good for the first time, very long is only владивостока up to 1,5 month.
received, good quality. recommend thanks to store.
ha tardado month in. figment look though Good he tested still not.
excellent mascara! keeps good, размазывается, easy to rinse water мицелярной. my related to work nat. so culture me very urgent! заказываю second time, thank you store! fast shipping recommend!
she is my 19 days. very cool mascara ali with заказывала i. there have been many good but this выбилась on top. mascara mascara always loved. and no рискнула regreted not drop, for more смешную such price. lengthen, parts, комочков leaves, it is very important for me. walk even shower pool waterproof mascara can you will look like eyelashes накрасили only, that is they don't-слепятся намокания from, simple comes from as conventionally mascara. want to add all depends on your eyelash. mother nature if you beautiful наградила eyelashes, the cheapest even mascara any will look like dear. thank you so much the store operational and high performance. 5 + + + + + + + +
came quickly, all good)
!, this store namely ink and precisely this order!!! satisfied very effect, excellent mascara!!! thanks and packed good seller for fast delivery.
not заказываю first time! mascara excellent, keeps, volume, eyelashes удлиняете! осыпается! i match проблематично very eye makeup, k многая cause allergy product is great me ink; слезятся, not осыпается within days eye get tired! and реклмендую mascara! store recommend!
delivery before the moscow 39 days.
All is O.K. delivery very fast
Thank You :-) Love it :-)
paveikslelis neatitinka gautos prekes
never order пришёл.
quick dry
it good لابأس
goods not come. through the dispute money вернула
Awesome♥
.Thanks to the store ... very fast .. The product like description .. Full demand.
thank you for, all likes!
goods not дошёл, not posted on message store. returned money, this order no longer стану mascara
always 5 times and заказываю perfect! mo to delivery month
As described. It does take a little longer to dry if you coat it on really thick so take your time. recommend store and product.
super, third time заказываю
goods not дошел
ok
already in this store in this buy four times. as always all perfect! thank you. all recommend.
normal mascara fully's price.
exelecte
Thank you very much came quickly
Thick mascara, a little stretches for the brush with but overall not bad amount of elongation and gives!
I ordered a second time and came at all different. well, just writing on it other at all, not yet opened and did not try, so as not finished the old. otpishus
good product. everything Ok. i recommend the store :)
Something that is necessary. my wife liked it. thank you. I recommend!
Always take this mascara. from this store take several goods for the third time. and the packaging and delivery and quality at altitude. mascara did not parched, easy to apply easily washed off pieces no smearing.
Good mascara lengthens and separates cilia. came to Kazakhstan for three and a half weeks. the track is not tracked.
Mascara is good, but stretches fits well, delivery fast, the track is monitored.
i love this item. it's so good when it's raining. i order second time. tnx, store
Mascara course so-so. it is waterproof, I did not fit. ordered in early February, in the middle of May arrived the track is not tracked. photo 3 layer of mascara. volume is not itself, lengthening too although my lashes I have pretty long.
Mascara was very long almost three months. but the quality of it, so worth the wait. I order the fourth time already, everything is always perfect. thank you store, be sure to order again.
It works, second time buyer, excellent Mascara
Mascara liked lengthens well Shipping a little less than a month.
I ordered mascara on January 28 received on March 29. mascara liked at the moment painted it twice. Mascara without special effects on me I have lashes are thin and long, to be honest all carcasses on me the same look. I liked Mascara is washed off with warm water. I had tears flow on the street, mascara resist, eyelashes do not stuck together as it happens with ink лориаль. liked the brush, Silicone is not pricked, good size.