SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Feseldo.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.feseldo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
recommend. very cool bag.
All in good condition.
a bag the pictured. just молодец store. posted on all my items. recommend seller.
super much prettier niz bag in the pictures.
great bag RECOMMEND
Good store. shipping ponizej miesiaca. bag sredniej wielkosci-leisurely wejda things wielkosci A4. Wyglada dokladnie as per zdjeciach. front as if more rubberized, wai as if of flax. Calosc lockable zipper. middle lining and jakdna przegrodka mala-eg. the phone. Gwiazdke odejmuje for fragrance-from week bag hanging balkonia and still smierdzi 'chinskim trampkiem "...
super! pārsteigta pat pair labo kvalitāti. man patīk.
in fact bag is much prettier than the pictures. nicely made, for anything you can not get fault
41 package came алматы kazakhstan. bags very qualitative, dense, вместительные, sewn on handle good! badge-подарочек! very satisfied!
bag very nicely made. fast shipping.
superb.... as described.... love the gift... thanks store...
first class quality. Delivery 3 weeks.
bag excellent. is, very like. decent bag go shopping with nice, baton влезут milk two packages and freely.
Arrived fast. Looks exactly like on the picture. Pattern is beautiful. Really useful.
good
goods ordered 19.12.2017 10.01.2018 reached. very nice bag and nicely sewn. recommend
Got the bag and it's a good bag as usual. but the shipping is too long.... otherwise it's a good stuff.....
it's already my purchase another u this store. very good contact. handbag identical as the description. recommend.
Good quality bag and excellent price! it's a bit long to receive the product but it's worth of waiting! Good job!
bag great, has a zipper, podszewke, kieszoneczke for suwaczek inside, for the money to the truth worth. some protruding niteczek which can leisurely cut off.
bag very like. smell was rubber, небыстро выветрился. such price just for super.
Fantastic - good quality item and value for money - thank you :)
bags super nice sewn, for lining, lockable zipper, contact store very good, 69 day delivery, thank you and recommend warmly
as like in the description, My daughter like this bag
super comfortable roomy bag! but недолговечная. заказываю has the second time! all super!
good bag. shipping, exactly one month. thank-you!
Many, but arrived. Nice product, good quality! Thanks for the surprise!!
Is cute I love it
as usual, the bag is good as the description ... it's my second order and shipping 1 month... thank-you!
заказала 21.09. order обрабатывал store week. today 08.11 received. заказала one week, send обрабатывал seller which has 12 days together with today but also i received first. summarize воняют bags such is very, hope is temporarily. jeans is similar to clean and one shoulder bag. with dirty second stains, выгоревшая and not like new. color difference and one see photo spot, bag каковых several. zipper work. one shoulder bag is normal, creepiness second and. i have dirty cloth постеснялась selling over.
goods consistent with the description, recommend.
lovely satchels!!! all perfect well tailored and fabric thick, lined c/interior pocket good. much stowage. recommend article and store 5 ****************************** congratulations note: thanks for the gift
perfect and well made
good quality, big, nice color
yayy I got my bag after 2 months delivery and its good:) a lot of space inside, also inner zipped pocket, one side as on picture, other is nice gray. also thanks for little gift
matches the description month went to kazakhstan
very cool handbag made of decent quality materials. inside small pouch
Good quality, It fits for the A4 documents!
Im sow happy....the bags Pink are just beautiffull!!!!!!!!!! OH and the bag with the Ladybug is so sweet the daughter will love it. Everything is rigth and perfect, just like you do allways. 5***** to the items 5 ***** to the store 5***** to the store Congratulations!!!! Thanks and antill the next time I recomend the store and the produts. Thanks for the ofert, it´s nice
I have to wait long but in finally I got this :) seems solid, will see in usual using. Shipping takes 2 months.
bag dotarła though only last days protection. such as per fotkach.
ok polecam
product excellent workmanship. is a similar, lovely chunky
Dear store, thanks for the gift. it's cute.the product is superb.
The smell is horrible, but with the bag is everything good!! ☺️
The bag is simply superb and shipping almost 1 month... store put a gift... thank-you!
terribly stinks. has one flaw, besides approx.
bag is very good, match description, color bright, rich, заявленному size, tight sewn on handle, straight all seams, neat, lining fabric inside the bag, good quality, замочке pocket inside have the, исправно locks work, no smell no. within the general, смешную bag for excellent price. рожицей funny with badge-подарочек вложен was. nice store has been communication: posted on your question very fast. recommend buying the product заинтересованным all have the seller and in this store. thank you so much for-seller выполненную work fine
italy arrived after two months for sea
Nice bag ) I like it! Looks good with my jeans.
The bag is different from the picture, but I like it.