We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good product
Comfortable
NICE
order come very fast. подошли shoes in size. very light, soft. good гнется sole. стопу wide size 38 to 39 size.
order come fast: ordered 7.04, sent 9.04, received 24.04. соответсвует description, color as picture, fit size. soft, comfortable. thanks to store, рекамендую.
well received. super, thanks. 5 stars for you!!!
not regreted, заказала that. not скажешь, that china! high quality version, comfortable to wear. of course material not leather, leather quality but. зам. имелся поначалу smell, выветрился but quickly. the only thing преют them that your little. fast shipping was! size fit perfectly, your took 35 size 5 highly recommended!
good
super!!!!
Lovely and good quality, but it lil smaller to me. I need 41/42 size
nice shoes but a little bit expensive
me gustaron, many thanks.
twaz for my mom....very soft n does not slip. she liked it
quality is good. soft inside. description color matched. instep inside. but with stretch 41 or size 10 alas 39й налез разношенный on my moms. same me with my mom give them to alas 40вым full. it is very pleased. for glad i and.
as slippers. as the elephant satisfied. for the machine. size size. store of roses gift sachet put more oh. nice and change
shoes soft comfortable. store recommend.
Very fast shipping. Shoes arrived in good condition and they fit perfectly. Will order a different colour soon.
size isn't good, quality isn't that good too.
the product is very lovely came without no problem so as the description and is super comfortable recommend very esse store. loved my shoe.
It's ok
very good даволна подашол заказала just have 39 size 38 25
amazing!!!
recommend... very comfortable...
I'm highly satisfied!
model accept black shoe invited brown shoe other and secretary at all the picture. silver no screens recoup store. general no recommend!!
Soft and perfect for all weather
37,5 medium-leg completeness gorgeous. comfortable, slippers as! odor not, fast shipping pretty. thanks to store. definitely recommend all.
the ORDER tardó very much hasta be i
The shoes are great - I have walked a lot in them.
good shoes
Super good thanks so much for you businesses king
I'm very satisfied!!!!
Very good quality shoes is the second from this store fast shipping very happy with the product I wish the seller good luck in business and of course 5 + + + + + + +
Super fast shipping. kachesvo good. size in the size of the grid. s store did not communicate. trek tracked
The shoes are nice. A little tight but will stretch with time. I have wide feets and the shoes are made narrow. Shipping was super fast. The order was placed on July 20th and arrived on August 7th (total 18 days). No communicator was needed. I am happy with the entire transaction and would buy from this store again.
Good afternoon. I am unhappy with the purchase as the shoes are not leather and from the deputy for this price I would not buy. very sorry but the store has disappointed me. shoes come wrinkled.
Bunas afternoon, I r3ecibido the zaqpatos, they are perfect, many agracias, I Shipping a warm greeting... alice
Posting monitored ONS comfortable soft normal quality. 37 took 7.5
Posting monitored ONS comfortable soft normal quality. 37 took 7.5
Shoes very much, size went perfectly, color as in the picture, responsive store, but I had to twice extend the protection, t. k. goods from 3 May to track has been at the post office in Kazan, and the notice did not come. one and a half months I called the post office and was told seller is not correct address issued (does not have room apartment) so they do not know where to send the notice. thanks to employees mail came to the situation on a human, did not send the order back. and could! I ask the seller to be careful and fill in the address completely!
Shoes very much, size went perfectly, color as in the picture, responsive store, but I had to twice extend the protection, t. k. goods from 3 May to track has been at the post office in Kazan, and the notice did not come. one and a half months I called the post office and was told seller is not correct address issued (does not have room apartment) so they do not know where to send the notice. thanks to employees mail came to the situation on a human, did not send the order back. and could! I ask the seller to be careful and fill in the address completely!
Sorry size large did not come and they are not as beautiful as in the picture, disappointed
Moccasins in general is good, if not for some! first, sending poorly packed. in principle, for the money the store could try better. moccasins were just in the package, accordingly, they get crushed or the seller originally sent them crumpled. that still likely because on the material could not wrinkle during transport. secondly, there is a brush. unpleasant moment. and thirdly the color is not red as in the photo, instead of brown. and very soft. size approached. on foot took 24 cm size 37.
Came with less than a month. loved .... I recommend.
Came with less than a month. loved .... I recommend.
The Russian 37,5 with bone temper 8,5 (39) sat perfectly even on c/b sock. shvy all smooth, threads do not stick out. est smell, but not strong. The sole is similar to nubuck. prodavets put a present-handbag sachet.
The Russian 37,5 with bone temper 8,5 (39) sat perfectly even on c/b sock. shvy all smooth, threads do not stick out. est smell, but not strong. The sole is similar to nubuck. prodavets put a present-handbag sachet.
Very good, padded in some parts received everything on time, perfect sewing!
Beautiful
Came two weeks. the quality is good. go size to size. our 37 took 37-approached.
Excellent, myagenkie shoes! light, comfortable! size 37 (23,5) has written 37. sit well, a little loose, but I have a narrow foot. all neatly sewn, I am very happy! there is no smell.
Size 5 fit in our 36
Moccasins are good! but dimensional grid does not match. this is my third pair from this store, as a result on my 25 cm approached the size 7,5 (!). if the foot is wide need to take 8,5. the order went a month in Bashkortostan.
Very pleased with delivery to the Crimea, Ordered 06. 04. sent 08. 04. 19. 04.
Slippers super soft, comfortable, quality 5, but bolshimerki! 36 goes to 37! fast! thank you!
Girls, full 39 took 9, sat tight, but stretched, comfortable. size 25 feet. delivery fast. thank you store.