SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Feseldo.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.feseldo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent
The goods did not receive. But received a refund.
Beautician really liked, the quality is good, the seams are even. The only negative-the order was more than a month in RB.
I liked it very much, super!
Very nice
Got cosmetics! Very good quality, there are pockets inside. The only thing that was in the mail was 30 days, the notification did not bring. Wanted to send back... our mail as usual
The bag looks cute and I am sure I will use it well.
awesome product...super fast delivery.
excellent, gently all done. breadth the breadth looks like online. store not общалась
Smallest that I think but it’s ok! Good plastic fabrics
anything unusual. bought this makeup bag i do not know why? качественнее астане and more beautiful and can be found in. will not need and wait. lol
ok
perfect good quality no defect. nice to buy this practice it is great. free fast enough france. recommended 100%
gorgeous
the cute
Beautiful and elegant. Quality looks decent
Very good cosmetic bags i love it now i can order again good quality bag
lovely pouch. pretty convenient store large makeup brush... fast shipping neat.
Very cute! Material is like a water proof material, very good quality! I highly recommend the store!!!
my girlfriend was happy. they also added small stickers with cats as a present - she liked it as well. overall, there was minimum communication and the good was shipped as stated in the description.
cute cosmetic bag
bag very like!!! good quality for this price;) plus sticker gift)
+ 5 + like the photo. quality excellent. zipper work fine. advise.
cosmetic bag, a little smell rubber, потерпеть can such price but over. gift stickers came from the store. not отслеживался track, quickly come but
thanks. all likes.
like came into the picture is very beautiful.
владимира up to 18 days delivery. zipper on the edge is very high
slightly larger awakener thought.
Exactly as discribed. I really liked the colours of it. The fabric is coated so it won't get wet. The zipper feels stong and sturdy. Im in love with it. The store even got me a little gift (rub on tatto of a fleshwound) my sons will find totally awesome! Thank you!
ok
cosmetic bags not bad, straight stitching. defects. no money but think such cost. tiger took two, quality is different. клеенчатая more than one, in different slightly felt fabric.
Bag is Good and pretty. Shipping was really slow. Almost 2 months to Estonia.
delivery of the month. quality standards. satisfied wife.
cosmetic bag normal.
cosmetic bags excellent! приятельницы распаковала while in, single sided gone three))) they true very хорошенькие extrinsically, вместительные, high quality look. highly recommend to purchase.
Very very beautiful
highly recommended positive transaction + + + + + + + + + + + + + + + + +
went 20 put gift stickers.
like me cosmetic bag, waterproof the shower accessories for it.
good, nice cosmetic average size. устроило all, thank you
good cosmetic not small here is thick, lining have dot кое thread stick-where
nice
Lovely little bag! I'm very pleased. Thanks store!
cosmetic bags good, вместительные, carefully sewn, клеенчатый material, not afraid of short water. in his wife likes.
loved it!
its reallt awsome quick delivery in two weeks
top quality thanks
good quality, value for money
A bit smaller and thinner material than I was expecting but good for the price.
pretty, прошитые good
Love it
It looks like a picture. I recommend.
perfect makeup bag! is good, inside have pockets, store stickers put gift
order пришёл fast, quality is very good, all stitched smoothly, neat, but i do not description поняла oilcloth and fabric this, разочаровало like this. bright color such as the photo. time more quality is good, oilcloth but, напрягает this, therefore 4.
кормашки inside. thanks for store gift like very.
is my likes. :) thank you gift the store
matches the description. подарочек small received.
order come very fast track отслеживался, all is well packed, satisfied commodity, put small gift order more'll store thank you
cosmetic bag wonderful! all made qualitative, nowhere not sticking out. there is no smell) thanks for makeup bag wonderful, as a tattoo подарочек as well as per
mega pretty and very fast! thank you, great!
the product is amazing... are conforming the order, it took arrive per cause mail brazilian. but i'm extremely satisfied with the product .. voltarei the buy with the store.
look good. москву delivered in two weeks!
it's so cute and the size was perfect,not to small not to big,you can put in it some makeups that you keep with you in your hand bag,or whatever you like
Very nice cosmetic bag! It is firm, does not look big but you can put a lot of stuff in there. Very beautiful, happy with purchase! Took 25 days to arrive.
Beautician came quickly enough, complaints on the zipper, carabiner on the purse there, but different from the photo. the picture beautician in all colors and quite large, in reality it is not so bright and colors not as I was very disappointed. as the material from which made the beautician, I thought it would be soft, rag it was stiff oilcloth. Everything else perfectly smooth seams, no holes, lining is sewn exactly, neat, there are 2 pockets, you can put the buds or discs (if the road) or other small thing. roomy. there is no smell. Dimensions correspond to the description
Love item I also got some awesome stickers, I so love them
Great beautician! quality at altitude. neat seams, zipper works as it should, the lace on hand mini carabiner durable. the fabric inside-obysnaya lining, outside-type plaschevki impregnated.
Cosmetic bag is beautiful and spacious. thank you for the gift.
Excellent quality! flat seams, no smell, but on the photo it is slightly brighter, than in real life. the material is water resistant.
This product is AMAZING, every thing is sewn nice, the material isn't cheap, it only took 15 days to come in, the store gave me a extra, and it's adorable. This product is sooo worth the only 2$ you pay for!
Shipping 13 dnёy, beautiful quality sewn without protruding threads and odor. color as in the picture.
Very fast delivery. good quality. the store has a gift when done
Fast shipping! 30.07 ordered, received 11.08! cosmetic bag of good quality, exactly stitched, odorless, roomy color as in the picture.
Twenty days to moscow region. the delivery was paid. I took at the post office. Beautician koassnaya, two small pockets, the bottom is wide. in gift put stickers
Mega fast 16 days Track tracked Sending the goods somewhere in 10 hours All very cool Also a gift stickers put Order You will not regret
Long time for shipping but worth it. Got for Christmas gifts I knew it would take a long time shipping so I ordered early. The blue bag and the green bag are exactly like the pic however the "white" one is actually more beige and it has more red than pink but still really cute and I didn't even know but it had little pockets in the inside which was cool. Super happy with them there super cute love them
Very nice color and very resistant. the store Shipping that Little gift
Good beautician. the fabric looks like more on the oilcloth. 2 pockets inside. firm miyahouse good took up this purse.
Thank you store. quality = price. the color faded, but not critical (in the photo brighter by filter). delivery 2-3 weeks to Orenburg. tracked right up to my post office. asked the seller to put 532a and 532i put. I ordered as a gift, Now I think to give or leave yourself. paid for the delivery of 70 rubles. generally satisfied. I put 5 + over all. I recommend.