SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Feseldo.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.feseldo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good product! Very fast 10 days to Hungary!
glasses super. description according to all
hood
perfectly. the рулём for.
such as for money, exquisite quality and delivery. постродала packing.
Great product . Fast shipping
Good glasses, decent quality, fast shipping
nice
my son loves these glasses
great as description
perfect EVERYTHING
frills without frame simple. forming after облой small has been paired places (casting) not very (lenses in one place because of'll clean and convenient lens). therefore quality средненькое 'd like appraised frames. good quality lens, eye sore, polarization present. kind of убирают glare. selected slowly with and not not quick shipping way (33дня after order). добротно all was packed, 2 box, hard one one carton. promptly sent goods store.
great
tourn key
excellent
lovely glasses and case cute done so am happy fast shipping also thank you store
I'm very satisfied
Ok
fast delivery 1 week
Very nice and good quality. Thanks
Super
cool sunglasses
super glasses genuine dankje do
much very thank you. goods arrived during safe and sound in all, on description all thank you!!!
store recommended. the quality is good .. .. Tesekkurler manf
The glasses look and fit very nice! Quality is very good, so overall i am absolutely satisfied about this purchase.
Glasses worth the money. Shipment well packed. I'm happy with the transaction. I recommend this store.
all super, quality, packaging, shipping excellent glasses, polarization real. stand your money. recommend store.
product is faithful the picture website. is good quality.
and gorgeous the glasses take nearly 3 months, know no and guilt store .. arrived today 4 jan 2018
excellent glasses! packing super! no distortion, sit влитые as! отслеживался track. uniquely store and recommend!
Is the second q buy, fast well packed, good product. strongly recommend
great product
Nice sunglasses. Can confirm they are polarised. Glasses come with a hologram to test with, but I also checked with known polarised glass. The fit my head well and sit nicely on the nose. Happy with the purchase.
very nice, is k second las I ask To my boyfriend, matte black-las are k More liked him han las
item Is CHEAP plastic, no nevertheless Is against Price suitable, excellent quality new Packing! highly recommended. free shipping figment my HOME 30 days arrived (chilli)
аты alma delivery pre-40 days. little strange, заказывал two pairs one day black and brown. доехали black 25 days, clear блудили these and where. glasses normal.
делала december 20, december 31, and have received. super fast! husband заказываю second time i glasses. highly recommend store. thank you very much
all satisfied. price for glasses are excellent. walked three weeks. polarization is. then the fishing
perfect. professional packaging. recommended selling.
11:11 kargom came in at 25:12, at the latest from kargom, general as of a nice eyeglasses
very happy. pakankamai kokybiški akiniai, nekreipia vaizdo, poliarizacija yra.
350 usd. wonderful-glasses. matte plastic, polarization, completeness.
light, really super nice for your money, recommend
First thing strikes to my eyes is a quality of package. There is a special soft case, a special rag for cleaning glasses and so on. I can't appreciate a level of sun protection but I don't think it's high. Hope the glasses are not fragile but I'm afraid to check it up
happy execelente figment my husband le fascinaron enchanted
and received in order, показанному соотвецтвует all the picture.
glasses according to the price of very very high quality, is casual görebiliyorsunız will shield your phone from your eye glare does not come would suggest you try
plastic a little better though was going to be perfect. nevertheless this money super. leather container, wiping cloth test card everything.
luxury sunglasses ideal for slim face. also great packaging and accessories..
Fast shipping, high quality. I strongly recommend this store and this brand.
second заказываю glasses) time for 250₽ discount is the fishing glasses super 290₽) goods store recommend!
very good the product. well packed and overcomes expectations regarding the quality. it took for arrive but arrived
Arrived very quickly here in Bangladesh than I expected. It was well boxed. I bought 2 different model from this store . Glasses are really nice as well as very good UV protctor . Although the fitting isn't that much flexible but it's manageable. Thanks to seller, hope will buy again from your store!
gorgeous glasses quality excellent 2 purchase already with the same store i recommend fast deliv thank you seller.
Product is good! Very nice and well manudactured- good value for price. 3stars because took very long to arrive. But will buy again when need of new! Recommend!
arrived time before delivery, amazing case eyewear box inside fake 20/20 printed with logo inside puluzia cloth eyewear more .... top quality price
store like or wipe glasses case class goods promptly sent